Office Locator

For Cash, SNAP & Medical Assistance, please visit ABE.Illinois.gov, call 1-833-2-FIND-HELP (1-833-234-6343), or call your FCRC's Urgent Call Team.

Search for a DHS Office or Service Provider by selecting your county, and, for Cook County, your ZIP Code:

DHS Offices and Service Providers for Douglas County

  1. DHS Family Community Resource Center in Mid-Illinois

    Family Community Resource Center

    1550 Douglas St
    Charleston, IL 61920

    Phone: (217) 345-2188
    TTY: (866) 846-0527
    Fax: (217) 345-2190

    You may also visit ABE.Illinois.gov or call the IDHS Help is Here toll-free line at 1-833-2-FIND-HELP.

  2. Department of Human Services Main Office - Chicago

    Administrative Offices

    401 South Clinton Street
    Chicago, IL 60607

    Phone: (800) 843-6154
    TTY: (800) 447-6404

    No direct services provided at this location.

  3. Department of Human Services Main Office - Springfield

    Administrative Offices

    100 S Grand Avenue East
    Springfield, IL 62704

    Phone: (800) 843-6154
    TTY: (888) 440-8994

    No direct services provided at this location. Administrative office only.

  4. Child Care Resource Service

    Child Care Resource & Referral

    905 South Goodwin Avenue, Bevier Hall
    Urbana, IL 61801

    Phone: (800) 325-5516
    TTY: None

    Local: (217) 333-3252

  5. Illinois Coalition for Community Services

    Comprehensive Community-Based Youth Services

    845 18th St
    Charleston, IL 61920

    Phone: (217) 345-1221
    TTY: None
    Website: www.organizing-communities.org

    24 Hour Crisis No. 217-345-1221 Service Area: Clark, Coles, Cumberland, Douglas, Edgar, Moultrie, Shelby Counties

  6. Prairieland Service Coordination Inc. (Area J)

    Developmental Disability Services

    4857 US Route 36 East
    Decatur, IL 62521

    Phone: (217) 362-6128
    TTY: None
    Fax: (217) 362-6129
    Toll Free: (800) 866-8779

    Crisis after hours number: (217) 362-6128

  7. Courage Connection

    Domestic Violence Victim Services

    1304 E Main St
    Urbana, IL 61820

    Phone: (217) 352-7151
    TTY: (217) 384-0151
    Fax: (217) 384-4383
    Website: www.courageconnection.org

    24-hour hotlines: (877) 384-4390 or (217) 384-4390

  8. HOPE of East Central Illinois

    Domestic Violence Victim Services

    701 6th St., PO Box 732
    Charleston, IL 61920

    Phone: (217) 348-5931
    TTY: None
    Fax: (217) 348-0722
    Website: www.hope-eci.org

    Provides on-site emergency shelter, counseling, and support services to domestic violence victims. 24-hour hotline: (888) 345-3990.

  9. Macon County Community Mental Health Board (Child and Family Connections #19)

    Early Intervention

    141 S. Main St., Ste. 601
    Decatur, IL 62523

    Phone: (217) 423-6199
    TTY: None
    Fax: (217) 233-7028
    Toll Free: (800) 758-2705

    Child & Family Connections #19

  10. Douglas County Health Department - Main Campus

    Family Case Management

    1250 E. US Hwy 36
    Tuscola, IL 61953

    Phone: (217) 253-4137
    TTY: None
    Fax: (217) 253-3421
    Website: dchealthdept.org

    Family Case Management (Pregnant Women and Infants 0-1yr) High Risk Infant Follow-Up (Infants 0-2yrs)

  11. Douglas County Health Department - Satellite Office

    Family Case Management

    J600 Tuscola Blvd.
    Tuscola, IL 61953

    Phone: (217) 253-4137
    TTY: None
    Fax: (217) 253-3421
    Website: www.dchealthdept.org

    Family Case Management (Pregnant Women and Infants 0-1yr) High Risk Infant Follow-Up (Infants 0-2yrs)

  12. Land of Lincoln Legal Assistance Foundation

    Free Legal Services

    8787 State Street, Suite 201
    East St. Louis, IL 62203

    Phone: (877) 342-7891
    TTY: None
    Website: Land of Lincoln Legal Assistance Foundation

  13. Division of Mental Health - Region Four

    Mental Health

    901 Southwind Dr
    Springfield, IL 62703

    Phone: (217) 786-6994
    TTY: None

    No direct services provided at this location. Administrative office only.

  14. Rise Behavioral Health/Douglas County Mental Health

    Mental Health

    114 W Houghton St
    Tuscola, IL 61953

    Phone: (217) 253-4731
    TTY: None
    Website: Rise Behavioral Health/Douglas County Mental Health

    Crisis Line: 217-253-4733. Serving Region 4

  15. Rape Advocacy, Counseling, & Education Services

    Rape Crisis Center

    301 S. Vine, Suite 211
    Urbana, IL 61801

    Phone: (217) 384-4444
    TTY: None

    Rape Crisis Centers provide free and confidential crisis intervention services, counseling and advocacy for victims of sexual assault and their significant others. Serves Champaign, Douglas, Ford, Piatt Counties. Hotline: 217/384-4444 or 877/236-3727.

  16. Mattoon DRS Office - Remote Staff Available

    Rehabilitation Services

    129 North 15th Street
    Mattoon, IL 61938

    Phone: (217) 235-3154
    TTY: (888) 261-2869
    Fax: (217) 235-3160

  17. Illinois Center for Rehabilitation & Education - Roosevelt - Temporarily Closed

    Residential Schools

    1950 W Roosevelt Rd
    Chicago, IL 60612

    Phone: (312) 433-3100
    TTY: (888) 261-8561
    Website: http://www.icre-roosevelt.org/

  18. Illinois School for the Deaf - Temporarily Closed

    Residential Schools

    125 S Webster Ave
    Jacksonville, IL 62650

    Phone: (217) 479-4200
    TTY: (217) 479-4200
    Website: http://www.morgan.k12.il.us/isd

  19. Illinois School for the Visually Impaired - Temporarily Closed

    Residential Schools

    658 E State St
    Jacksonville, IL 62650

    Phone: (217) 479-4400
    TTY: (217) 479-4400
    Website: www.isvi.net

  20. Packard Mental Health Center

    State Psychiatric Hospitals

    901 Southwind Dr
    Springfield, IL 62703

    Phone: (217) 786-6994
    TTY: None
    Fax: (217) 786-6746

  21. ARTHUR IGA

    WIC Authorized Specialty Formula Retailers

    215 S VINE ST
    ARTHUR, IL 61911

    Phone: (217) 543-2676
    TTY: None

  22. TUSCOLA IGA

    WIC Authorized Specialty Formula Retailers

    607 E SOUTHLINE RD
    TUSCOLA, IL 61953

    Phone: (217) 253-2567
    TTY: None

  23. Douglas County Health Department

    Women, Infants, and Children

    1250 E US Hwy. 36
    Tuscola, IL 61953

    Phone: (217) 253-4137
    TTY: None
    Fax: (217) 253-3421

    Hours: M-F 8:30am-4:45pm; 2nd Tuesday of each month open until 6:00pm.

Office Types

  • Administrative Office - management of DHS services, programs and facilities
  • Child Care Resource & Referral - information for parents looking for quality child care; and for child care providers
  • Comprehensive Community-Based Youth Services - provides crisis assistance to youth, 11 to 17 years of age, who have run away from home or have been kicked out of their homes.
  • Developmental Disability Services - provide information, assessment & referral regarding developmental disabilities.
  • Domestic Violence Victim Services - provide free and confidential services to help domestic violence victims attain safety and self sufficiency, and to promote violence prevention through education and outreach.
  • Early Intervention - assessment of children age 0-3 for developmental delays
  • Family Case Management - coordinates health and social services in order to promote healthy pregnancy and child development
  • Family Community Resource Center (Family & Community Services) - "one-stop" centers for cash & medical assistance, food stamps, and job services
  • Family Planning - provides medical, social and educational services related to the avoidance, achievement, timing and spacing of pregnancy.
  • Free Legal Services - Outside services which provide information and free civil legal guidance, and possible representation, for low-income, elderly, and other vulnerable individuals.
  • High Risk Family Case Management - Provides nursing assessment, intervention, and service coordination to high risk pregnant & postpartum individuals and/or their high risk infants throughout pregnancy and the first one year after birth.
  • Mental Health - information, assessment & referral regarding mental health and mental illness
  • Partner Abuse Intervention Services - DHS protocol-approved programs for perpetrators of intimate partner violence.
  • Rape Crisis Centers - provide free and confidential crisis intervention services, counseling and advocacy for victims of sexual assault and their significant others.
  • Recovery Residence - provides services for prevention, intervention, treatment and recovery support for individuals and families with or at risk for Substance Use Disorder
  • Rehabilitation Services - assistance for people with disabilities looking for jobs or living independently
  • Residential School - residential education and outreach programs for children with disabilities
  • State Psychiatric Hospital - for children, adolescents and adults who need publicly-funded inpatient treatment
  • Women, Infants and Children (WIC) - provides nutritious foods, education, counseling and support for pregnant women, new mothers, infants and children up to age 5.