November 16, 2017 - Child Care Payment Update



You have reached the IDHS Child Care Certificate payment information line (217) 524-9041. Today is November 16th. Please listen to this message completely, there are some updates on payment processing. This message will be updated again around November 20th.

All payments can now be heard on the IDHS Payment Inquiry Line of 800-804-3833. Earlier this week, that number was not indicating when payments had approved. Also, a small portion of the IVR case numbers have changed. The new IVR case numbers will be listed on the November certificates. In the meantime, you can contact your local child care office for the new IVR case number.

Payments that approved by IDHS on November 7th had a technical problem. IDHS programmers have corrected the issue, and many of those payments did start issuing, by The Office of the Comptroller, on November 15th. However, not all of the November 7th approved payments issued on the 15th. It appears the remainder of those payments should be issued on November 16th. Paper checks issued on November 15th will be mailed on November 16th, and electronic payments (debit card and direct deposit) should be in accounts November 17th. The payments issued on November 16th should be mailed on November 17th, and in electronic accounts on Monday November 20th.

IDHS expects to continue approving certificate payments for Home and Center Providers on November 16th, and continue with approvals most working days throughout the remainder of the month. Payments scheduled to approve on November 16th should include MOST payments entered on November 7th that didn't already approve, and payments entered on November 8th,9th,13th and at least some payments entered on 11/14/17. IDHS always notes MOST on the approval of payments because some payments get held up for individual technical issues that require manual processing. The payments approved on November 16th, SHOULD issue within 1-3 working days.

The debit card has recently added a mobile app for its customers. The app is available in Google Play or the Apple Store. The app is listed as: Way2Go Card, and allows the user to view purchases made, deposits, monthly statements, and many more helpful areas.

Providers paid by direct deposit can get detailed information of issued payments via the internet, by signing up for The Office of the Comptroller Enhanced Remittance screens. To sign up, providers need to log on to the Office of the Comptroller web site of: Click on the word Vendors. On the next page, click on the highlighted phrase, "Click Here To Access or Register For Enhanced Vendor Remittance. Then click Register and complete the registration. After completing the registration, an e-mail will be sent to allow the provider to create a passcode and view detail of payments.

To view issued payments without specific payment information, visit:

  • On the home page, options should come up:
  • Click on Vendors
  • Enter provider VENDOR TIN (SS# or FEIN)
  • Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
  • Select the security image noted
  • Click: Payment Detail
  • Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

For issued payments: MOST payments are issued one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working day. Direct deposit payments and debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.

New Debit Cards

Normally, funds are on the debit card two working days after the payment is issued. However, it may be late on the second day after the issue date before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, need a new card, your card was lost stolen or damaged, or if you need a monthly statement mailed to you, call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then, when instructed, press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.

For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 20 days ago, you need to contact your Child Care Resource and Referral Office for assistance.

Thank You