November 13, 2017 - Child Care Payment Update



You have reached the IDHS Child Care payment information line (217) 524-9041. Today is November 13th. Please listen to this message completely, there are some updates on payment processing. This message will be updated again around November 15th.

Note: Friday November 10th was a holiday. No processing took place on that day.

There was a technical issue with some payments entered on November 1st, causing most of the payments from that day to not be approved until November 7th, and a small portion of the payments entered on November 1st to be approved on November 9th. HOWEVER, there is a problem with approval information of payments not carried over to the 800-804-3833 yet. The approval information of payments approved in November is also not viewable yet by the local child care offices. So, at this point, providers cannot hear the approval information of those payments. We are hopeful the 800 number will have approval information soon. We apologize for the confusion and inconvenience this may have caused. A different issue has caused a little extra time before the payments that were approved on November 7th get issued by The Office of the Comptroller. IDHS is hopeful the payments approved on November 7th, will be issued within the next couple days. Some payments entered on November 2nd, 3rd, and a small portion of payments entered on November 6th were approved on November 8th. The payments approved on November 8th appear to be scheduled to issue at The Office of the Comptroller on November 13th. IDHS may only approve a small portion of payments the next couple days to make sure all technical issues are fixed. After that, if everything is working properly, IDHS expects to continue approving payments for Home and Center Providers most working days throughout the month.

The payment call-in line, 800-804-3833, is working properly again. However, licensed providers may find that some IVR case numbers have recently changed. Please refer, to the most recent child care case paper work, or contact your local office for the correct IVR case number. Providers and clients should use this number to hear the entry and approval date of payments.

The debit card has recently added a mobile app for its customers. The app is available in Google Play or the Apple Store. The app is listed as: Way2Go Card, and allows the user to view purchases made, deposits, monthly statements, and many more helpful areas.

Providers paid by direct deposit can get detailed information of issued payments via the internet, by signing up for The Office of the Comptroller Enhanced Remittance screens. To sign up, providers need to log on to the Office of the Comptroller web site of: Click on the word Vendors. On the next page, click on the highlighted phrase, "Click Here To Access or Register For Enhanced Vendor Remittance." Then click Register and complete the registration. After completing the registration, an e-mail will be sent to allow the provider to create a passcode and view detail of payments.

To view issued payments without specific payment information, visit:

On the home page, options should come up:

  • Click on Vendors
  • Enter provider VENDOR TIN (SS# or FEIN)
  • Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
  • Select the security image noted
  • Click: Payment Detail
  • Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)

For issued payments: MOST payments are issued one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working day. Direct deposit payments and debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.

New Debit Cards

Normally, funds are on the debit card two working days after the payment is issued. However, it may be late on the second day after the issue date before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, need a new card, or need a monthly statement mailed to you, call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then when instructed press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.

For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 20 days ago, you need to contact your Child Care Resource and Referral Office for assistance.

Thank You