Application for Benefits Eligibility (ABE) Customer Support

The Application for Benefits Eligibility (ABE) at abe.illinois.gov, is the State of Illinois' official website for applying for and managing Medical, SNAP and cash benefits.

ABE Application

  • Use the Check if I Should Apply button to answer a few questions
    and find out if you are likely eligible for benefits
  • Use Apply for Benefits to submit an application for benefits and upload supporting documents
  • If you have an existing case, use Manage My Case (MMC) to submit renewals, report changes and monitor the status of your benefits, including:
    • Upload documents
    • View notices and benefit details
    • View and reschedule upcoming appointments
    • File and manage appeals


ABE Appeals Portal

You can use ABE to appeal a benefit decision or request a fair hearing at abe.illinois.gov/abe/access/appeals

ABE Resources

Troubleshooting Tips

I can't reach ABE or get errors when using ABE

My Manage My Case information in does not look correct

I forgot my ABE user name or password


Contact Us:

If you have a question about ABE or encounter a problem not addressed by the Troubleshooting Tips, send an e-mail to abe.questions@illinois.gov.  Send as much information about the question or problem as possible, including:

  • Your name
  • Your ABE User ID
  • Your Case or Application Number (if available)
  • Your Phone Number where Customer Can Be Reached
  • Your Email
  • A description of the question or problem
  • Time and date the problem occurred
  • Page in ABE you were working on