Application for Benefits Eligibility (ABE) Customer Support

The Application for Benefits Eligibility (ABE) at abe.illinois.gov, is the State of Illinois' official website for applying for and managing Medical, SNAP and cash benefits.

• Use the Check if I Should Apply button to answer a few questions
  and find out if you are likely eligible for benefits
• Use Apply for Benefits to submit an application for benefits and upload supporting documents
• If you have an existing case, use Manage My Case (MMC) to submit renewals, report changes and monitor the status of your benefits, including:
  • Upload documents
  • View notices and benefit details
  • View and reschedule upcoming appointments
  • File and manage appeals

ABE Appeals Portal

You can use ABE to appeal a benefit decision or request a fair hearing at abe.illinois.gov/abe/access/appeals. 

ABE Resources

• ABE User Guide (pdf)
• ABE Appeals Guide (pdf)
• ABE Frequently Asked Questions
• Quick Guide to Linking Your ABE Account to Your Case (pdf)
  • Quick Guide to Linking Your ABE Account to Your Case (Spanish) (pdf)
• ABE Phase 2 Enhancements Overview (pdf)
• ABE Overview Webinar hosted by Everthrive
  • You'll be redirected to Everthrive's website.  Scroll down and click on the link labeled 'Medicaid Changes are Coming: Medicaid Managed Care and IES II (Part 2)'

Troubleshooting Tips

I can't reach ABE or get errors when using ABE

My Manage My Case information in does not look correct

I forgot my ABE user name or password

Contact Us:

If you have a question about ABE or encounter a problem not addressed by the Troubleshooting Tips, send an e-mail to abe.questions@illinois.gov.  Send as much information about the question or problem as possible, including:

• Your name
• Your ABE User ID
• Your Case or Application Number (if available)
• Your Phone Number where Customer Can Be Reached
• Your Email
• A description of the question or problem
• Time and date the problem occurred
• Page in ABE you were working on