You have reached the IDHS Child Care payment information line (217) 524-9041. Today is October 10th. Please listen to this message completely. There are some updates on payment processing. This message will be updated again around October 13th.
NOTES: Monday October 9th was a holiday. No processing took place on that day.
On October 10th, the payment call in line, 800-804-3833, is not working properly. The technical issue is being reviewed, and hopefully the number will be working properly again soon.
Also, the debit card has recently added a mobile app for its customers. The app is available in Google Play or the Apple Store. The app is listed as: Way2Go Card, and allows the user to view purchases made, deposits, monthly statements, and many more helpful areas.
Recently, IDHS has approved many payments for Home Providers and Center Providers. On October 10th, IDHS plans to approve MOST Home Provider and Center Provider payments entered up to October 5th. IDHS always notes MOST on the approval of payments because some payments get held up for individual technical issues that require manual processing. Approval of payments is getting ready to return to some of our previous ways. Each month IDHS will probably be able to approve some payments in the first part of the month, and then have to stop approving payments for a few days until the mid-month funding becomes available around the 15th of each month. So, for this month IDHS will probably stop approving payments on October, 10th, and then start approving payments again around October 18th.
Providers can hear information on the entry and approval of payments on the IDHS 800 number: 1-800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number. Also, providers paid by direct deposit can get detailed information of issued payments via the internet, by signing up for The Office of the Comptroller Enhanced Remittance screens. To sign up, providers need to log on to the Office of the Comptroller web site of: www.ioc.state.il.us.
Go to the Vendors section and click on, "Click Here To Access or Register For Enhanced Vendor Remittance." Then click Register and complete the registration. After completing the registration, an e-mail will be sent to allow the provider to create a passcode and view detail of payments.
To view issued payments without specific payment information, visit: www.ioc.state.il.us
On the home page, options should come up:
- Click on Vendors
- Enter provider VENDOR TIN (SS# or FEIN)
- Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
- Select the security image noted
- Click: Submit
- Click: Payment Detail
- Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)
For issued payments: MOST payments are issued one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working day. Direct deposit payments and debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.
New Debit Cards
Normally, funds are on the debit card two working days after the payment is issued. However, it may be late on the second day after the issue date before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, need a new card, or need a monthly statement mailed to you, call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then when instructed press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.
For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 20 days ago, you need to contact your Child Care Resource and Referral Office for assistance.