Today is August 3rd. You have reached the IDHS Child Care payment information line (217) 524-9041. There is a lot of information on this call. You may want to take some notes. Please listen to this message completely! This message will be updated again around August 9th.
For child care payments, some days IDHS will only be able to approve payments to home providers and some days only center payments will be approved. On occasion, IDHS is able to approve both Home and Center provider payments. However, these adjustments do not affect the overall timeliness of provider payments. Recently, IDHS has approved many payments for Home Providers and Center Providers. On August 2nd, IDHS approved MOST Home Provider and Center Provider payments entered up to July 31st. IDHS always notes MOST on the approval of payments because some payments get held up for individual technical issues that require manual processing. Payments for July, 2017 services are the first payments to be paid out of fiscal year 2018 funds. When this happens, IDHS has to make some technical adjustments and run some tests to make sure everything will process correctly for the new fiscal year. So, IDHS hopes to be able to start approving payments for July, 2017 services sometime the middle part of next week - around 8/9/17 or 8/10/17. Payments currently entered in now for service months other than July, 2017, are approving at a normal rate of a couple days after they were entered.
The IDHS web site that used to allow providers to view payments is still not operational. Providers can still hear information on the entry and approval of payments on the IDHS 800 number of: 1-800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number. Also, providers paid by direct deposit can get detailed information of issued payments via the internet, by signing up for The Office of the Comptroller Enhanced Remittance screens. To sign up, providers need to log on to the Office of the Comptroller web site of: illinoiscomptroller.gov. Go to the Vendors section and click on, "Click Here To Access or Register For Enhanced Vendor Remittance." Then click Register and complete the registration. After completing the registration, an e-mail will be sent to allow the provider to create a passcode and view detail of payments.
To view issued payments without specific payment information, go to: illinoiscomptroller.gov
On the home page, options should come up:
- Click on Vendors
- Enter provider VENDOR TIN (SS# or FEIN)
- Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
- Select the security image noted
- Click: Submit
- Click: Payment Detail
- Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)
For issued payments: MOST payments are issued one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working day. Direct deposit payments and debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.
New Debit Cards
Normally, funds are on the debit card two working days after the payment is issued. However, it may be late on the second day after the issue date before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, or need a new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then when instructed press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.
For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 20 days ago, you need to contact your Child Care Resource and Referral Office for assistance.