Centralized Repository Vault (CRV)

Email is the preferred communication method for IDHS Office of Contract Administration staff.

CRV - DHS.CRV.Support@illinois.gov

GATA Portal/Financial Reporting - DHS.OCA.FinancialReporting@illinois.gov 


The Centralized Repository Vault (CRV) provides a centralized, secure website for businesses contracting with the State of Illinois to upload documentation at one time in one location for access by multiple participating state agencies.

Link to the Centralized Repository Vault (CRV): CRV Login

CRV User Manual (pdf) - Revised 4/1/21
External Illinois.gov ID Password Reset
How to Register for the Centralized Repository Vault (CRV)
CRV Troubleshooting
CRV Contact Information


External Illinois.gov ID Password Reset

  • Click here to Reset Your Password/Unlock Your Account.  You do not need to add @external.illinois.gov at this link.
  • To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)].  After the voice prompts, press #1 for software assistance and then press #1 for password reset.  You need your External Illinois.gov ID reset (not CRV password).
  • When you are setting up a new password, make sure it is completely unique from previous passwords.  If you are using the same beginning and only changing the ending character or two, i.e. previous as Password1 and new as Password2, your new password will be accepted in Identity Management but can fail to authenticate at login. Also, passwords over 12 characters will also be accepted in Identity Management but can fail to authenticate at login.
  • Once you have reset your password we also recommend that you use the following web link and set-up several different Account Recovery Options for your External Illinois.gov ID.

***Important message regarding External Illinois.gov IDs***

The Illinois Department of Innovation & Technology (DoIT) is now disabling external Illinois.gov IDs if they have not be used for 114 days. If you receive the error "HPDIA0309W This account is disabled," your ID has been disabled and cannot be re-activated by changing your password.  You need to contact the DoIT HelpDesk at [217-524-DoIT (3648) or 312-814-DoIT (3648)] or their website at Report A Problem. Request that they create an incident to re-enable your external ID. You will need to provide your external ID (firstname.lastname@external.illinois.gov) and the error message (this account is disabled). Please be sure to Reset Your Password every 3 months so your account is not disabled.


How to Register for the Centralized Repository Vault (CRV)

  1. Create External Illinois.gov ID:  Before registering for CRV, you will need a functioning External Illinois.gov ID and password.
    • If you already have an External Illinois.gov ID, you do not need to create a new one. Please note: A Public ID is different than an External Illinois.gov ID. An External Illinois.gov ID uses firstname.lastname@external.Illinois.gov. A Public ID uses username@public.external.Illinois.gov. You can check the Domain on the email received from DoIT Identity Management.
    • If you do not have an External Illinois.gov ID, you can obtain one at the following web link Create Illinois.gov Account. Choose General Public (Not employed by the State of Illinois) [EXTERNAL] even if you are a State of Illinois employee. You will receive an email from DoIT Identity Management when your External Illinois.gov ID has been created. If you do not have a State of Illinois driver's license, please email your request to manually create an External Illinois.gov ID to DHS.DHSOCA@Illinois.gov with the following information: Name, Company, Address, Phone #, FEIN #, UEI and email address.
  2. Register for CRV access:  You will need an Invitation Key Code in order to submit your request for CRV access.  If you do not have an Invitation Key Code, send an email to DHS.CRV.Support@Illinois.gov to receive your Invitation Key Code.  The Invitation Key Code can be used for multiple registrations. Do not register until you have created your External Illinois.gov ID.  The address for the CRV Registration Site is: CRV Registration

The person listed in the Contact Information will be notified via the email address provided if registration has been approved and access to CRV granted.  It may take up to 2 business days before registration approval is complete.

Confidentiality Notice - The Grantee-Provider shall comply with applicable State and Federal statutes, Federal regulations and Department administrative rules regarding confidential records or other information obtained by the Provider concerning persons served under this Agreement. The records and information shall be protected by the Provider from unauthorized disclosure.


CRV Troubleshooting

Please see the CRV User Manual (pdf).  The manual was revised 4/1/21.

LOGIN

Please note: Two steps are involved in registering for the CRV: 1) creating an External Illinois.gov ID and 2) registering your external Illinois.gov ID for the CRV.  If you do not complete both steps, you will not have access to the CRV. See instructions above to register.

If you are logged into CRV and your session times out, you will need to close out of all instances of your browser before you are able to sign in again.

If you cannot log in to the CRV, please use the tips below.

  • Test your password here: Account Recovery Options. You do not need to add @external.illinois.gov at this link.  If your password does not work at that link, you will need to Reset Your Password.  When you are setting up a new password, make sure it is completely unique from previous passwords.  If you are using the same beginning and only changing the ending character or two, i.e. previous as Password1 and new as Password2, your new password will be accepted in Identity Management but can fail to authenticate at login. Also, passwords over 12 characters will also be accepted in Identity Management but can fail to authenticate at login.
  • Close out of all instances of your browser before attempting to log back in to CRV.  Use Edge, Chrome or Firefox and the following link: CRV Login.  Enter your entire External Illinois.gov ID (firstname.lastname@external.illinois.gov) and password.
  • Delete your browsing history (including passwords), close out of your browser and attempt to log back in.

If you are still having problems logging in, please send a screen shot of your error including the entire screen to DHS.CRV.Support@illinois.gov.

UPLOAD DOCUMENTS

CRV allows participating providers to upload contract-related documents in order to communicate with State human service agencies. Documents and their definitions, listed at the following link, represent the most frequently requested by the State.  Documents to Upload in CRV

Click on the Provider Tab at the top of the page.

Click on Document Upload on the left side of the page.

Click on Browse.  Choose Document and hit open.

Choose Document Type.

Choose Fiscal Year.

Click Upload.

DOCUMENT SEARCH

Click on the Provider Tab at the top of the page.

Click on Document Search on the left side of the page.

Choose Document Type (or leave Select).

Choose Fiscal Year (or leave Select).

Click Search.

CHANGE PROVIDER

Please note:  If you need access to more than one provider, you need to complete a registration for each provider.

Click on the Provider Tab at the top of the page.

Click on Change Provider on the left side of the page.

Choose the Provider and click on Change Provider.


CRV Contact Information

If you have any questions or need assistance concerning the CRV please send an email to DHS.CRV.Support@illinois.gov or call (217) 785-9260.

Please do not send multiple emails or phone messages. OCA staff will respond to you as soon as possible.


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