Here is the latest information from the IDHS Child Care Information line (217)524-9041. Today is April 4th. This message will be updated again around April 7th.
NOTE: There is an issue with payments entered over the phone by providers on April 1st, April 2nd, and April 3rd. All those payments should have an entry date of 4/3/17. However, the IDHS system did not pick those entries up until early on 4/4/17. So, the entry for those payments will be 4/4/17. You should be able to hear the entry of those payments on 1-800-804-3833 on Wednesday 4/5/17.
For child care payments, some days IDHS will only be able to approve payments to home providers and some days only center payments will be approved. On occasion, IDHS is able to approve both Home and Center provider payments. However, these adjustments do not affect the overall timeliness of provider payments. Recently, IDHS has approved many payments for Center Providers and Home Providers. On April 4th, IDHS plans to approve MOST Center and Home Provider payments entered up to March 31st. IDHS always notes MOST on the approval of payments because some payments get held up for individual technical issues that require manual processing. IDHS plans to switch to approving only Home Provider payments on April 5th or 6th for a few days. IDHS will probably switch back to Center Provider payments late this week or early next week.
Providers can still no longer see approved payments on the IDHS web site. Providers can still hear information on the entry and approval of payments on the IDHS 800 number of: 1-800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number. Also, providers paid by direct deposit can get detailed information of issued payments via the internet, by signing up for The Office of the Comptroller Enhanced Remittance screens. To sign up, providers need to log on to the Office of the Comptroller web site of: illinoiscomptroller.gov. Go to the Vendors section and click on, "Click Here To Access or Register For Enhanced Vendor Remittance. Then click Register and complete the registration. After completing the registration, an e-mail will be sent to allow the provider to create a passcode and view detail of payments.
To view issued payments without specific payment information, go to: illinoiscomptroller.gov
On the home page, options should come up:
- Click on Vendors
- Enter provider VENDOR TIN (SS# or FEIN)
- Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
- Select the security image noted
- Click: Submit
- Click: Payment Detail
- Click: Find Warrant (the most recent issued payment will be listed at the top of the next page)
For issued payments: MOST payments are issued one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working day. Direct deposit payments and debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.
New Debit Cards
Normally, funds are on the debit card two working days after the payment is issued. However, it may be late on the second day after the issue date before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, or need a new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then when instructed press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.
For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 20 days ago, you need to contact your Child Care Resource and Referral Office for assistance.