OIG Community Agency Profile FAQ


Question 1. What does "Med" mean under Programs?

Answer: Med refers to medication sites.

Location of programs:

Question 1. Under "Location of Program", one of our program locations is missing.

Answer: An error was found in the report that generated this information. It has been corrected.

Question 2. Program Location" show more locations than we currently have.

Answer: OIG receives all program site information from the Bureau of Accreditation, Licensing, and Certification. In an effort to keep our listing more current, BALC has graciously allowed OIG access to their database in order to update our database on a bi-weekly basis.


Question 1. What is the difference between a self-report and a complaint?

Answer: A self-report is when a representative of the agency, on behalf of the agency, reports an allegation. A complaint is anything reported by someone who is not a representative of the agency such as a guardian, other agency, victim, etc.

Question 2. When you say a guardian is classified as self reporter, does that apply to all programs? If the allegation happened at the program and the guardian noticed marks on the client's body, why would this not be classified as a complaint?

Answer: As stated above, a self-report is when an agency representative reports an allegation. Under the scenario in your question, the allegation would be classified as a complaint.

Incident locations, if known:

Question 1. Under "Cases Reported", you show a non-reportable. Is this counted under "Incident Locations"?

Answer: Non-reportable do show up under "incident locations". A change will be made to the profile to delineate between reportables and non-reportables.

Question 2. I do not have a record of any incidents occurring at some of the listed sites.

Answer: As stated above, non-reportable cases are also shown under incident locations. OIG will add language to differentiate between reportable and non-reportable incidents at each location.

Question 3. We had one location listed as "None site at Unknown, Unknown, Unknown North.

Answer: That refers to an unknown location. The report will be changed to eliminate that.

Question 4. We show the incident site at a different location that that displayed on the report.

Answer: That is the address specified on the OIG Intake. If incorrect, please notify Mark Kraus at Mark.Kraus@Illinois.gov.

Question 5. What happens if the incident occurred on a bus?

Answer: Only incidents occurring at a known program address will be displayed.


Question 1. We are listed as a MH provider, but our agency provides no MH services.

Answer: This portion of the report will be deleted until our data can be corrected and verified. BALC is working on this for us.

Admin. actions against staff:

Question 1. Under admin actions against staff it is listed that 75 staff were trained. We didn't have that many staff involved in allegations. The only thing I can think is when I send in documentation of retraining I send in the sign in sheet for the whole class which would include other staff also taking the class so is that where the 75 came from?

Answer: Yes

Question 2. What is the definition of "Supervisory"?

Answer: "Supervisory" includes employees that: retired, resigned, or were fired for other reasons. Future profiles will be more descriptive.

Findings in cases reported:

Question 1. Under findings there is 1 case listed as "referred to", but then nothing after that. Should it tell us where it was referred?

Answer: The profile will be changed to display that.

Question 2. Can OIG to include the type of abuse in the "findings in cases reported" column; example, mental abuse instead of only "abuse"

Answer: Of course. The profile will be changed to include that information.

Question 3. Are cases counted more than once? For example a case may include both abuse and neglect.

Answer: The cases are counted only once and are displayed by the overall finding of the case.

Question 4. If two cases are reported (one as neglect and the other non-reportable), would findings only indicate the neglect case?

Answer: Yes as "Findings…" only refers to reportable incidents.

Cases Reported:

Question 1: Our agency records show that we have 10 physical abuse reported for 2016 and you have 9. Our other numbers match.

Answer: OIG will change the category of a case to reflect substantiated findings, ie. if a case is initially reported as physical abuse, but only neglect is substantiated, the category will be changed to neglect.

Question 2. What is NR- Absence?

Answer: A individual missing from a program not under OIG jurisdiction or there is a reported absence of an individual with no allegation of abuse or neglect.

Question 3. What is a short form?

Answer: In 2013, OIG began keeping record of all calls made to our Hotline. Short-form complaints are non-reportables that do not require a follow-up, ie. "My LINK card doesn't work" or an allegation of abuse that occurred in another state.

Question 4. Can you give an example of a "no event"?

Answer: A duplicate report or a report that contains no allegation of abuse or neglect.

Question 5. Is this suggesting that we should be reporting all the med errors that occur in our OIG regulated facilities?

Answer: Absolutely not. Med errors should only be reported if there is an allegation of abuse or neglect. The entry you're describing is listed as "NR - Med error" which means it is a non-reportable.

Question 6. What is an example of an NR-theft/crime?

Answer: Theft of an agency owned item not related to abuse or neglect.

Written Responses:

Question 1. We have one recorded as "WR approved, but late:" Is it there a way I can find out what case this was so I can review it to determine why/how it was late and prevent a repeat occurrence?

Answer: Yes. Please contact Mark Kraus at Mark.Kraus@Illinois.gov.

Question 2. Our profile shows a written response that has yet been received, but we sent it in a long time ago.

Answer: Written responses are sent to your respective division (DD or MH) for approval, then forwarded to OIG for entry into our database. This only shows that OIG has not yet received the written response. Future profiles will include the case number of the missing written response to enable follow-up by your agency.

Question 3. How long does it normally take for you to receive the written response from another department? Months?

Answer: The time frame varies. A recent addition of division staff will hopefully make this process more efficient.

Issues raised in WRs other than substantiation:

Question 1. There are issues listed that we have no knowledge of, ie. policy/procedural issues, treatment plan issues, not reported, reported late, investigative errors

Answer: If the headings appears, but don't have a number in front of them, they were not issues. The profile is being changed to eliminate those headings where the count is zero.

Question 2. Can you provide a better detailed explanation on issues other than a substantiation?

Answer: Yes. That will be a part of the next profile already under development.

Status of Reported Cases:

Question 1: Is it possible to include if there are any cases not completed/investigated for more than 60 days?

Answer: No, as this is a snapshot of the agency, not OIG. A listing of cases open over 90 days is currently sent to the agencies on a monthly basis.

Question 2. Under status report, why would it say completed and not closed?

Answer: OIG considers a case to be completed when it has been investigated, reviewed, and finally sent to the agency for possible reconsideration. 30 days after the date of completion, barring any unforeseen developments, the case is closed. Both of these dates are used to drive different statutory requirements. We'll add a better explanation in the next version.


Question 1. If the report does not match agency data relative to any indicator, who is the most appropriate contact for follow up?

Answer: Mark.Kraus at Mark.Kraus@Illinois.gov

Question 2: Can we receive this report at least twice a year as we believe it would be very helpful?

Answer: At this point, no, however, we will revisit this if there is enough of a demand.

Question 3. If a family member who is authorized to take a client out on home visit returns the client with a visible substantial injury, should the agency report to OIG or the police?

Answer: The police as OIG would not have any jurisdiction.

Question 4. Would it be possible to get a comparative report - to see how our agency is doing compared to other agencies?

Answer: No, the purpose of this report is to provide agencies with information regarding OIG investigations to spot internal trends or issues.

Question 5. Can the profile be changed to show that there was no data under a heading instead of just leaving it blank?

Answer: Yes. That will be a part of the next version.