Health Alliance Connect Ending



Information Memo

Effective January 1, 2017, Health Alliance Connect will no longer be part of the Medicaid Managed Care Family Health Plan (FHP) Program and the Integrated Care Program (ICP) in the Central Illinois Region. The counties affected are Champaign, Christian, DeWitt, Ford, Logan, Macon, Menard, Piatt, Sangamon, Vermilion and McLean (ICP only).

Click on the links below to view the notices sent to providers:

Integrated Care Program (ICP) - Central Illinois Region Temporary Suspension of Mandatory Managed Care  

Family Health Plan (FHP) Program - Central Illinois Region Temporary Suspension of Mandatory Managed Care

See sample letter below that was sent to persons enrolled in Health Alliance:

Persons dis-enrolled from Health Alliance Connect will be enrolled in the regular Medicaid fee-for-service program. The persons who were enrolled in Health Alliance Connect may not be able to keep the same medical providers. Refer persons needing help finding a fee-for-service provider to the Illinois Health Connect helpline for assistance in finding a provider 1-877-912-1999 (TTY: 1-866-565-8577).

Persons enrolled in regular fee-for-service should take their HFS medical card the pharmacy and doctor visits to get services. Customers who need a replacement medical card should call:

Department of Human Services (DHS) Help Line

(800) 843-6154

(866) 324-5553 TTY/Nextalk, 711 TTY Relay


Healthcare and Family Services (HFS) Customer Service Hotline


TTY: 1-877-204-1012

Persons currently enrolled in Molina Healthcare, in the counties listed above, will continue to receive medical services through Molina Healthcare. There are no changes to their healthcare plan.  Persons with questions regarding their healthcare plan may call the Client Enrollment Broker at 1-877-912-8880 (TTY: 1-866-565-8576) or visit

[signed copy on file]

James T. Dimas

Secretary-designate, Illinois Department of Human Services

Felicia F. Norwood

Director, Illinois Department of Healthcare and Family Services