You will find information here on the Application for Benefits Eligibility (ABE) system including the application process, Manage My Case (MMC) functionality and how to use the Appeals functions. You will also find information on the Integrated Eligibility System (IES) and how to navigate and understand the information you find so that you can better inform and assist your clients.
IES Troubleshooting Guide for External Users
External User Escalation Guide (for Liaisons and ASAs)
The IES computer based tutorials are self-based learning courses that introduce you to IES functionality and concepts. The first three CBTs are abbreviated for the Inquiry Only user.The last two CBTs are full length versions and may include functionality that you do not have access to in IES and may not be as relevant to your job function, but will never-the-less provide further information of functionality in IES.
Job Aids provide information on how to find specific information or complete specific tasks in IES.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce Quintero, Secretary
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