January 13, 2016 - Child Care Payment Update

Here is the latest information from the IDHS Child Care Information line (217)524-9041.  This message will be updated again around January 19th, or sooner if something changes. NOTE: Monday January 18th is a holiday. Your local child care resource and referral office might be open, but with state offices closed, no payments will be processed for approval, issue, mailed, or deposited into accounts on January 18th. Also, The Office of the Comptroller will be mailing by January 31st, 2016, 1099 Miscellaneous Forms to all non-Corporation providers that earned $600 dollars or more in calendar year 2015. If you have had a recent address change, or you don't receive the 1099 by February 9th 2016, contact your Child Care Resource and Referral Office for more instructions.

Fiscal Year 2016 Budget

At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that began July 1st. However, a court decree authorized payments to individual home child care providers who provide services in either their home, or the home of the child, and are not part of a Child Care Home Network. Also, in August, SB2042 HAM#3 was signed into law (P.A. 99-0409). The act includes several federal appropriations to support IDHS programs which allowed the department to begin also issuing payments to center providers and home network providers.


With the new bill being passed, most payments are being approved for payment by IDHS. However, some adjustments had to be made to make payments without a new budget. Some days IDHS will only be able to approve payments to home providers and some days only center payments will be approved. Recently, IDHS has been able to approve MOST payments for Home Providers. On January 13th, IDHS plans to approve payments for Home Providers entered up to January 11th. IDHS always indicates MOST on the approval of payments, because some payments get held up for individual technical issues. Some Home Provider Payments entered on January 4th have not been approved by IDHS yet because of a technical issue. At this time we don't have an exact date when those problem payments will approve, but we hope the issue can be resolved soon. IDHS plans to continue approving Home Provider payments for at least a few more days. At this point, Center Provider payments haven't been able to be approved. We are currently waiting on some of the funding to be put in place. We are hopeful that Center Provider payments will start to approve soon, but at this time we still don't have an exact day when that will start.

To follow the approval of payments via the internet, you can generally see approved payments at: www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit

CVR date is the approved date

Correct issue date will appear two working days after being issued

For issued payments: At this time, MOST payments are issuing again at a normal rate of one to three working days after being approved by IDHS. Payments are issued at night, paper checks are mailed the next working days. Direct deposit payments and generally debit card payments are in accounts two working days after being issued. Weekends and holidays are not working days.

To view issued payments, go to: illinoiscomptroller.gov

On the home page, options should come up: Home, Leslie Geissler Munger, New, VENDORS, Agencies, Services, Contact Us

  • Click on Vendors (If the options don't come up, click on white box with three blue lines on right side)
  • Provider then enter their VENDOR TIN (SS# or FEIN)
  • Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
  • Click Submit

New Debit Cards

Normally, funds are on the debit card two working days after the payment is issued, and the card company has now assured us that should be the case with all payments being issued. However, it may be late on the second day after issue before the funds reach your account. For providers that are paid through the debit card, if you have trouble with your card, or need a new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign when mentioned. Then when instructed press option 4 for lost, stolen, or damaged card. Next you will be instructed to enter your social security number, zip code, and your PIN Number. Only put in your social security number and zip code. After entering those two things, a representative should come on the line.

To find out when your payment was entered and approved, you usually can use 800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

For child care case specific questions, or if you have a payment that was returned undeliverable, or if you have not received a payment that was issued over 14 days ago, you need to contact your Child Care Resource and Referral Office for assistance.

Thank You