FNS is investigating reports of calls being made to the public from an outside source using their Federal SNAP toll free hotline number: 1-800-221-5689. This poses a serious fraud threat as clients may be tricked into providing personal and financial information.
If a report of a call is received from a client, obtain as much detailed information regarding the call as possible such as caller id number, if the call was recorded, what was said on the calls etc. Email any information received on this matter to Dawn.Keiser@Illinois.gov with the Bureau of Policy Development.
FNS has developed the following statement which will be posted to the DHS Website:
[signed copy on file]
James T. Dimas
Secretary-designate, Illinois Department of Human Services
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
IDHS Office Locator
IDHS Help Line
© 2020 Illinois Department of Human Services