August 28, 2015 - Child Care Payment Update

Here is the latest information from the IDHS Child Care Information line. (217)524-9041.

You have reached the IDHS Child Care payment information line. Today is August 28th. There is lots of information on this call. You may want to take some notes. Please listen to this message completely! This message will be updated again around September 1st or 2nd, or sooner if something changes..

Fiscal Year 2016 Budget

At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that began July 1st. However, a recent court decree authorized payments to individual home child care providers who provide services in either their home, or the home of the child, and are not part of a Child Care Home Network. SB2042 HAM#3 has been signed into law (P.A. 99-0409). The act includes several federal appropriations to support IDHS programs. It is the Department's intention to begin issuing payments as soon as possible. To that end, IDHS is working closely with the Illinois Office of the Comptroller to establish the new appropriations and the federal contract obligations. Once the federal contracts obligations are established, IDHS will begin submitting vouchers for payment. We appreciate your continued service to our customers and we are working as quickly as we can to get federal vouchers processed and paid.


With the new bill being passed, IDHS was able to start approving payments for Child Care Center Certificate Providers and Home Network Providers, on Monday night August 24th. Technical issues slowed down the approval of more payments for Child Care Center Certificate Providers and Home Network Providers. At this time, it appears IDHS has the technical issues fixed. Many of the payments for Center and Home Network Providers should start approving again tonight, August 28th. Payments waiting for approval for home providers should continue with approval around August 31st or September 1st. This information on approval of payments is subject to change. For any changes that may occur, we will try update on this message as soon as possible.

To follow the approval of payments via the internet, you can generally see approved payments at:

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

For issued payments: At this time, payments are issuing again at a normal rate of one to three working days after being approved by IDHS. Payments approved on August 24th were issued on August 25th.

Providers can see issued payments at the Office of the Comptroller web site. Recently The Office of the Comptroller changed their web site to view payments. Providers should go to: 

  • On the home page, options should come up: Home, Leslie Geissler Munger, New, VENDORS, Agencies, Services, Contact Us
  • Click on Vendors (If the options don't come up, click on white box with three blue lines on right side)
  • Provider then enter their VENDOR TIN (SS# or FEIN)
  • Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
  • **Click Submit

New Debit Cards

Providers paid on the Illinois Debit Master Card should have received new cards at the end of June. Debit card payments issued since July went to the new cards. If you received a new card, make sure you activated it. For providers that are paid through the debit card, if you did not receive the new card, or if your payments don't go to the new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign. Then when instructed press option 4 for lost, stolen, or damaged card. After entering your social security number, a representative should come on the line. Normally, funds are on the debit card two working days after the payment is issued. In this initial time frame, the funds may not be on the card until late on the second working day, or it may take three or four working days for the funds to get to your card.

To find out when your payment was entered, you usually can use 800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

We hope this information helps you answer many of your questions.

Thank You!