August 12, 2015 - Child Care Payment Update

Here is the latest information from the IDHS Child Care Information line. (217)524-9041.

This message will be updated again around August 17th, or sooner if something changes.

IVR Phone System:

For those of you that enter your payments over the IVR phone system, payments entered on August 1st, 2nd, and 3rd, have an official entry date of August 4th. Those dates should have had an entry of August 3rd, but the system had an issue that wasn't fixed until after midnight on August 4th.

Fiscal Year 2016 Budget

At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that began July 1st. However, a recent court decree authorizes payments to individual home child care providers who provide services in either their home, or the home of the child, and are not part of a Child Care Home Network. Child care centers and home network providers will be paid retroactively for services provided after July 1st for all approved children once a budget is passed. Child care certificates and certificate reports will continue to be sent for all eligible families, and all certificates should continue to be entered by the CCR&R, and will be processed in date entered order by IDHS, once a budget is approved.


At this time, there will continue to be a variety of payments getting approved by DHS. Payments entered recently for services other than July 2015, will continue to be approved up to August 12th or 13th, for all providers. After August 12th or 13th, only payments for home providers (not including home networks) will be able to be approved for payment. Child Care Centers and Home Network Providers will be paid for services provided once a Fiscal Year 2016 budget is passed, or other measures are approved. For home providers (not including Home Network Providers), MOST payments entered on August 3rd, and MANY payments entered on August 4th should be approved at night, on August 12th. DHS always notes MOST because some payments can also get held up for individual technical issues, or other provider specific reasons. Funding will remain available for at least the next few days which will allow for many more payments to become approved by DHS.

For issued payments: Payments are issuing again at a normal rate of one to three working days after being approved by DHS.

New Debit Cards

Providers paid on the Illinois Debit Master Card should have received new cards at the end of June. All payments issued earlier in June, went to your previous card. Please maintain that card and use it until all the funds are spent on that card. Debit card payments issued since July went to the new cards. If you received a new card, make sure you activate it. For providers that are paid through the debit card, if you did not receive the new card, or if your payments don't go to the new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign. Then when instructed press option 4 for lost, stolen, or damaged card. After entering your social security number, a representative should come on the line. Normally, funds are on the debit card two working days after the payment is issued. In this initial time frame, the funds may not be on the card until late on the second working day, or it may take three working days for the funds to get to your card.

To find out when your payment was entered, you usually can use 800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a questions regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact the Child Care Resource and Referral (CCR&R)office that takes care of your case. Also, contact your CCR&R office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

To follow payments via the internet, you can generally see approved payments at:


  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • **For payments approved in July, adjust the Payment Inquiry Criteria from 2016 to 2015**
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

Providers can see issued payments at the Office of the Comptroller web site. Recently The Office of the Comptroller changed their web site to view payments. Providers should go to:

  • On the home page, options should come up: Home, Leslie Geissler Munger, New, VENDORS, Agencies, Services, Contact Us
  • Click on Vendors (If the options don't come up, click on white box with three blue lines on right side)
  • Provider then enter their VENDOR TIN (SS# or FEIN)
  • Next enter the VENDOR NAME (name as listed with The Office of the Comptroller. Businesses need to use the legal name as Comptroller has them listed)
  • Click Submit

We hope this information helps you answer many of your questions.

Thank You!