August 4, 2015 - Child Care Payment Update

Here is the latest information from the IDHS Child Care Information line. (217)524-9041

IVR Phone System:

For those of you that enter your payments over the IVR phone system, payments entered on August 1st, 2nd, and 3rd, have an official entry date of August 4th. Those dates should have had an entry of August 3rd, but the system had an issue that wasn't fixed until after midnight on August 4th.

Fiscal Year 2016 Budget

At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that began July 1st. However, a recent court decree authorizes payments to individual home child care providers who provide services in either their home, or the home of the child, and are not part of a Child Care Home Network. Child care centers and home network providers will be paid retroactively for services provided after July 1st for all approved children once a budget is passed. Child care certificates and certificate reports will continue to be sent for all eligible families, and all certificates should continue to be entered by the CCR&R, and will be processed in date entered order by IDHS, once a budget is approved.


There has still been a problem with payments entered July 28th thru July 31st. DHS believes it has the issues fixed, and we are hopeful MOST of those payments will be approved the night of

August 6th. At this time, DHS doesn't have exact time on when payments entered in the system August 3rd, and later, for home providers will be approved. It will probably be similar to most months. DHS may be able to approve some payments early in the month, but most payments probably won't start to be approved until after the normal mid-month funding becomes available. Currently, the earliest any payments entered on August 3rd or later would start to be approved would be around August 10th. For approving of payments, DHS always notes MOST because some payments can also get held up for individual technical issues or other provider specific issues.

For issued payments: Payments are issuing again on a more normal schedule of one to three working days after being approved by DHS.

New Debit Cards

Providers paid on the Illinois Debit Master Card should have received new cards at the end of June. All payments issued earlier in June, went to your previous card. Please maintain that card and use it until all the funds are spent on that card. Debit card payments issued since July will go to the new cards. If you received a new card, make sure you activate it. For providers that are paid through the debit card, if you did not receive the new card, or if your payments don't go to the new card, you need to call the card company customer service line at: 1-866-338-2944. To speak with a customer service representative at the card company, do not enter your card number when the message asks for it. Press the # sign. Then when instructed press option 4 for lost, stolen, or damaged card. After entering your social security number, a representative should come on the line. Normally, funds are on the debit card two working days after the payment is issued. In this initial time frame, it may take three or four working days for the funds to get to your card.

To find out when your payment was entered, you usually can use 800-804-3833. Licensed providers must enter the IVR case number to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a questions regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact the Child Care Resource and Referral (CCR&R)office that takes care of your case. Also, contact your CCR&R office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

To follow payments via the internet, you can generally see approved payments at:


  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • **For payments approved in July, adjust the Payment Inquiry Criteria from 2016 to 2015**
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

We hope this information helps you answer many of your questions.

Thank You!