New Debit Cards
Providers paid on the Illinois Debit Master Card should have received new cards at the end of June. All payments issued earlier in June, went to your previous card. Please maintain that card and use it until all the funds are spent on that card. Debit card payments issued now will go to these new cards. If you received a new card, make sure you activate the card. If providers that are paid through the debit card, did not receive the new card, or if your payments don't go to the new card, you need to call the card company customer service line at: 1-866-338-2944. For the first 15-20 days in July, payments issued to the new cards may take an extra couple days for the payments to get to your card. Normally, funds are on the debit card two working days after the payment is issued. In this initial time frame, it may take four or five working days for the funds to get to your card.
Fiscal Year 2016 Budget
At this time a budget for the Child Care Assistance Program has not been approved for the fiscal year that began July 1st. If a budget is passed by the end of July, payments for services provided in July, and any payment entered in August should be issued with little or no delays. If there is no budget passed by the end of July, payments to all Child Care Assistance Providers entered in August and possibly later, will be delayed until a new budget is put into place. Whenever a budget is in place, DHS will always process past payments in the date order they were entered into the DHS System.
The normal mid-month funding for DHS started to approve more payments on July 17th. On July 17th, DHS approved MOST payments entered up to July 7th, and possibly some payments entered up to July 9th. However, there was a technical issue that will cause a slight delay on the approval of most of the remaining payments waiting approval. DHS has fixed the technical issue, but additional payments waiting approval will not be approved until July 22nd and July 23rd. Also, with the technical issue, the entry date order of payments being approved may get out of order. DHS is hopeful MOST of the payments waiting to be approved will be approved by July 24th at the latest. For approving payments, DHS always notes MOST because payments can also get held up for individual technical issues or other provider specific issues.
For issued payments: Payments should be issued by The Office of the Comptroller at a normal rate of one to three working days after the payment is approved by DHS.
To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers on 800-804-3833 to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.
If you have a questions regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.
To follow payments via the internet, you can generally see approved payments at: www.dhs.state.il.us
- Go to tab: FOR PROVIDERS
- Click on: Payments
- Click on: Provider Payment Inquiry
- **For payments approved in July, adjust the Payment Inquiry Criteria from 2016 to 2015**
- Enter: SS# or FEIN
- Click on: Submit
- CVR date is the approved date
Correct issue date will appear two working days after being issued
To see if a payment has been issued by the Office of the Comptroller use: illinoiscomptroller.gov
- Go to Financial Inquiries (tab at top of the page)
- Click on Vendor Payments
- Enter SS# or FEIN
- For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
- Most recent issued payment will be listed at top of the page.
We hope this information helps you answer many of your questions.