WAG 02-09-05-c
Staffings are a way for the Family Community Resource Center (FCRC) and the provider to review a client's progress in an activity. Staffings are conducted for persons in Work First and for persons placed with a job placement provider.
In Cook County, the FCRC conducts monthly staffings with providers. Downstate FCRC's conduct staffings as needed. Before the meeting, FCRC staff verifies:
- case status; and
- client eligibility for continued participation with the provider.
NOTE: For clients in Work First, the FCRC verifies zero grant status for each client the provider handles.
For each client, the provider reviews:
- the number of hours the person is assigned to activities;
- the level of the client's cooperation; and
- changes to the client's RSP.
NOTE: For clients in Work First, the provider reports the number of hours in Pay-After-Performance and Supplemental activities.
In-Depth Staffings
The FCRC and the provider conduct in-depth staffings for each client who:
- is having problems;
- is not progressing; or
- has been in Work First for 6, 9, or 12 months.
Other selection criteria for client review include:
- poor level of client engagement;
- length of time participating in program;
- client receiving 3rd party services, such as mental health or substance abuse counseling; and
- other identified problems.
The FCRC Referral Liaison, Provider Representative, and other interested parties work together as a team to get the client back on track. A decision is reached on the appropriate next steps for the client. Other interested parties may be providers of 3rd party treatment or other professionals involved in the client's plan. The team:
- reviews the client's family situation;
- reviews all resources available to the client;
- discusses appropriateness of current activities;
- brainstorms new strategies to improve client participation; and
- shares information which may be unknown to other parties.
An in-depth staffing may result in a revision of the RSP by either the FCRC or provider in consultation with the client. Final approval of the revised RSP rests with the FCRC. Revision of the RSP requires that the FCRC worker or provider schedule a meeting to follow-up with the client. The follow-up meeting may include other parties.
Mediation Process
Deal with a dispute between the provider and FCRC right away. The provider notifies their Provider Manager within 2 workdays if:
- the FCRC fails to adhere without notification to the monthly meeting schedule; or
- there is an unresolved dispute about the client's plan or how the client is handled; or
- the FCRC fails to refer the number of clients agreed upon in the time frame stipulated; or
- the provider identifies an issue which impedes their ability to fulfill the terms of the agreement.
The Provider Manager handles contract issues with providers and is responsible for seeing that the terms of the contract are carried out.
The FCRC notifies the Regional Employment and Training Manager within 2 workdays if:
- the provider fails to adhere without notification to the monthly meeting schedule; or
- the FCRC identifies an issue which impedes the FCRC's ability to fulfill the terms of the agreement; or
- there is an unresolved dispute about the client's plan or how the client is handled.
The Provider Manager and the Regional Employment and Training Manager arrange a meeting to mediate and resolve any dispute between the FCRC and the Provider within 10 calendar days of notification by either the FCRC or the Provider.
