March 31, 2015 - Child Care Payment update

Here is the latest information from the IDHS Child Care Information line. (217) 524-9041

Important News: The supplemental State funding bill did pass on March 26th. In the past, DHS has combined Federal and State funds in order to pay the monthly bills for child care services; however, since January this was no longer possible as only Federal funds remained. With the new supplemental funding, both State and Federal funding will again be able to be used. At this time, we believe DHS will be able to START approving some of the backlog payments around Tuesday or Wednesday night, March 31st or April 1st. Once DHS starts approving payments, it will take a few days to complete the approval of MOST of the payments waiting for funding. DHS always notes MOST on approval of payments because some payments get held up for individual technical issues or other provider specific issues. DHS will start with approving payments entered on March 1st and 2nd not already approved, and probably some payments entered on March 3rd and March 4th. Check back to this line around the middle of the week to get more specific information on what should be approved, and on what dates. For payments entered on March 1st and March 2nd, with DHS only being able to approve a small portion of those payments, some providers with multiple cases entered on those days, may have had a portion of their entries approved, or may have had none of their March 1st and March 2nd entries approved.

For issued payments, as payments become approved by DHS, they should be issued by The Office of the Comptroller in one to three working days after the approval date. We are hopeful some payments will start to be issued by late this week.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers on 800-804-3833 to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. For providers paid by paper check, those are mailed the working date after being issued. For providers paid by direct deposit or the Illinois Debit Master Card, those payments will be in accounts two working days after being issued. Weekends and holidays are not working days.

To follow payments via the internet, you can generally see approved payments at:

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

We hope this information helps you answer some of your questions. Again, we regret the issues the lack of funding may have caused. Check back in a couple days for new information.

Thank You!