March 26, 2015 - Child Care Payment Update

Here is the latest information from the IDHS Child Care Information line. (217) 524-9041.

Important News: The supplemental State funding bill did pass today. At this time, we do not know exactly how soon the new funds will be available to use. However, we do hope it will be relatively soon.

Regarding payments entered in February and March, The Child Care Assistance Program was operating with Federal funding only. In the past, DHS has combined Federal and State funds in order to pay the monthly bills for child care services; however, since January this was no longer possible as only Federal funds remained. Today, March 26th, the legislators passed a bill to add State funds to the child care program for this fiscal year. Again, at this time, DHS does not know how soon the new funds will be available to use. On March 24th all of the mid-month Federal funding was used. On March 24th, DHS approved MOST payments entered in the child care system in February, and a small portion of payments entered on March 1st and March 2nd. DHS always indicates MOST on approval of payments because some payments get held up for individual technical issues or other provider specific issues. For payments entered on March 1st and March 2nd, with DHS only being able to approve a small portion of those payments, providers with multiple cases entered on those days, could have a portion of their entries approved, or still have none of their March 1st and March 2nd entries approved. With additional State funding coming soon, DHS will be able to soon start approval of those payments waiting on approval.

For issued payments, as payments become approved by DHS, they should be issued by The Office of the Comptroller in one to three working days after the approval date. Payments approved by DHS on March 24thth were issued on March 25th.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. For providers paid by paper check, those are mailed the working date after being issued. For providers paid by direct deposit or the Illinois Debit Master Card, those payments will be in accounts two working days after being issued. Weekends and holidays are not working days.

To follow payments via the internet, you can generally see approved payments at:

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

We hope this information helps you answer some of your questions. Again, we regret the issues the lack of funding may have caused. Check back in a couple days for new information.

Thank You!