March 25, 2015 - child Care Payment Update

Here is the latest information from the IDHS Child Care Information line. (217) 524-9041.

Regarding payments entered in February and March, The Child Care Assistance Program is still operating with federal funding only. In the past, DHS has combined Federal and State funds in order to pay the monthly bills for child care services; however, this is no longer possible as currently, only Federal funds remain. The Federal funding becomes available in the middle of the month each month. The March Federal funding became available last week, and DHS began approving many payments waiting for approval. On March 24th most of the mid-month Federal funding will have been used. On March 24th, DHS will have approved MOST payments entered in the child care system in February, and a small portion of payments entered on March 1st and March 2nd. DHS always indicates MOST on approval of payments because some payments get held up for individual technical issues or other provider specific issues. For payments entered on March 1st and March 2nd, with DHS only being able to approve a small portion of those payments, providers with multiple cases entered on those days, could have a portion of their entries approved, or still have none of their March 1st and March 2nd entries approved. Without additional State funds, DHS won't be able to start approval of those payments not approved in March, until mid-month funding is in place in mid-April. Of course, most of these delays would change if additional State funding is added.

For issued payments, as payments become approved by DHS, they should be issued by The Office of the Comptroller in one to three working days after the approval date. Payments approved by DHS on March 20th were issued on March 23rd.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. For providers paid by paper check, those are mailed the working date after being issued. For providers paid by direct deposit or the Illinois Debit Master Card, those payments will be in accounts two working days after being issued. Weekends and holidays are not working days.

To follow payments via the internet, you can generally see approved payments at:

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

We hope this information helps you answer some of your questions. Again, we regret the issues the lack of funding may cause. This message should be updated again in around March 27th, or sooner if new information become available.

Thank You!