Here is the latest information from the IDHS Child Care Information line. (217) 524-9041.
Regarding payments entered in February and March, The Child Care Assistance Program is still operating with federal funding only. In the past, DHS has combined Federal and State funds in order to pay the monthly bills for child care services; however, this is no longer possible as currently, only Federal funds remain. The Federal funding becomes available in the middle of the month each month. The March Federal funding became available March 16th. On Monday night March 16th, DHS started to approve MOST of the payments entered on February 5th not already approved, and many payments entered on February 6th, and February 9th. However, there was a processing issue with the approval system on the night of March 16th, unfortunately the processing issues wasn't completely fixed until Thursday night March 19th. On March 19th, many of the payments entered on February 5th, February 6th, and some entered on February 9th were completely approved by DHS. However, the information of those approvals does not show today on the DHS web site, and the approval information on 800-804-3833 may be listing the approval date as of March 16th. On March 19th, a small portion of additional payments entered on February 9th, February 10th, and February 11th were also approved by DHS. Those payments are showing today on the DHS web site, and can be heard on the 800#. The mid-month Federal funding is still in place. DHS should continue to approve payments for the next few days, until the Federal allocation for March runs out. It appears the DHS SHOULD be able to approve most payments entered in February, and possibly be able to approve a small portion of payments entered on March 1st and 2nd. Without additional State funds, DHS won't be able to start approval of those payments not approved in March, until mid-month funding is in place in mid-April. Of course, most of these delays would change if additional State funding is added.
For issued payments, as payments become approved by DHS, they should be issued by The Office of the Comptroller in one to three working days after the approval date.
To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.
If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.
The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. For providers paid by paper check, those are mailed the working date after being issued. For providers paid by direct deposit or the Illinois Debit Master Card, those payments will be in accounts two working days after being issued. Weekends and holidays are not working days.
To follow payments via the internet, you can generally see approved payments at: www.dhs.state.il.us
- Go to tab: FOR PROVIDERS
- Click on: Payments
- Click on: Provider Payment Inquiry
- Enter: SS# or FEIN
- Click on: Submit
- CVR date is the approved date
Correct issue date will appear two working days after being issued
To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us
- Go to Financial Inquiries (tab at top of the page)
- Click on Vendor Payments
- Enter SS# or FEIN
- For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
- Most recent issued payment will be listed at top of the page.
We hope this information helps you answer some of your questions. Again, we regret the issues the lack of funding may cause. This message should be updated again in on March 24th with updates.