March 18, 2015 - Child Care Payment update

Here is the latest information from the IDHS Child Care Information line. (217) 524-9041. 

Regarding payments entered in February and March, The Child Care Assistance Program is still operating with federal funding only. In the past, DHS has combined Federal and State funds in order to pay the monthly bills for child care services; however, this is no longer possible as currently, only Federal funds remain. The Federal funding becomes available in the middle of the month each month. The March Federal funding became available March 16th. On Monday night March 16th, DHS did approve MOST of the payments entered on February 5th not already approved, and many payments entered on February 6th, and February 9th. However, there was a processing issue with the approval system on the night of March 16th, and unfortunately the processing issues still continues. Payments that were approved on March 16th did get approved, but the approval information is still not listed today on 1-800-804-3833, or on the DHS web site. DHS is hopeful those areas will be listing March 16th approvals on Thursday or Friday March 19th or 20th. The system processing issue has caused an issue with approving payments March 17th and March 18th. There will be NO new payments approved by DHS on March 17th or March 18th. DHS is diligently working to fix the processing issue, and are hopeful to have the issues fixed very soon. DHS will update this message the next few days to inform you of any changes to the processing and approval of payments. The mid-month Federal funding is still in place, DHS should continue to approve payments for the next few days, or until the Federal allocation for March runs out. Without additional State funding, DHS may not be able to approve all payments entered in February, and definitely won't be able to approve many payments entered in March. Without additional State funds, DHS wouldn't be able to start approval of those payments not approved in March, until mid-month funding is in place in mid-April. Of course, most of these delays would change if additional State funding is added.

For issued payments, as payments become approved by DHS, they should be issued by The Office of the Comptroller in one to three working days after the approval date.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, does not work well. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. For providers paid by paper check, those are mailed the working date after being issued. For providers paid by direct deposit or the Illinois Debit Master Card, those payments will be in accounts two working days after being issued. Weekends and holidays are not working days.

To follow payments via the internet, you can see approved payments at:

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date

Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:

  • Go to Financial Inquiries (tab at top of the page)
  • Click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

We hope this information helps you answer some of your questions. Again, we regret the issues the lack of funding may cause. This message should be updated again in on March 19th with updates.

Thank You!