Here is the latest information from the IDHS Child Care payment line. There is some important funding information later in this message. Please listen for that information. The information on this call changes about once a week. To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number. Note: state offices will be closed Monday February 16th.
If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.
DHS has been waiting on some remaining Federal funding to approve payments entered on January 20th and later. Those federal funds are becoming available on February 13th. On February 13th, DHS should approve MOST payments entered on January 20th, 21st, 22nd, 23rd, 26th, 27th, 28th, and some payments entered on January 29th. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments.
Regarding payments entered in February, The Child Care Assistance Program will continue to operate with federal funding only. In the past, DHS has combined Federal and State funds in order to pay the monthly bills for child care services; however, this is no longer possible as only Federal funds remain. With the Federal funding for February now available, on February 17th, DHS SHOULD approve MOST remaining payments entered on January 29th and 30th, along with MANY (not all) of the payments entered February 1st and 2nd. Many payments entered after February 2nd should be approved by DHS February 18th - February 20th. The allocation of Federal funding is not enough to pay all the payments entered in February, at this point we do not know how many entry days will be able to be paid in February. Any payments entered in February that cannot be paid in February will be carried over to next month (March) and payment delays will continue to get progressively longer each month. We sincerely regret the hardship this lack of funding may cause.
For issued payments, as payments become approved by DHS, the payments should be issued within one to three working days after the approval dates. Payments are issued by The Office of the Comptroller at night. For providers paid a paper check, those are mailed the working day after being issued. For providers paid by direct deposit and debit card, those payments are in accounts two working days after being issued. Weekends and holidays are not working days. February 12th and February 16th are holidays.
The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Payments are issued at night. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts two working days after issue. Weekends and holidays are not working days.
To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us
- Go to tab: FOR PROVIDERS
- Click on: Payments
- Click on: Provider Payment Inquiry
- Enter: SS# or FEIN
- Click on: Submit
- CVR date is the approved date
- Correct issue date will appear two working days after being issued
To see if a payment has been issued by the Office of the Comptroller use: www.ioc.state.il.us
- Go to Financial Inquiries (tab at top of the page)
- Click on Vendor Payments
- Enter SS# or FEIN
- For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
- Most recent issued payment will be listed at top of the page.
Hope this information helps you answer some of your questions. This message should be updated again later next week, or earlier if new information becomes available.