January 28, 2015 - Child Care Payment Update

Here is the latest information from the IDHS Child Care payment line. There is some important funding information later in this message.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

MOST payments entered on January 15th, January 16th, and many entered on January 20th were approved by DHS on January 22nd. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments. At this point, we are waiting on some federal funding to approve most of the remaining payments entered in January that have not been approved. We are hopeful those funds will become available somewhat soon.

Important New Information:
Starting in February, The Child Care Assistance Program will continue to operate with federal funding only. Providers should expect payment delays after February 1st due to lack of state funding needed, in addition to Federal Funding, to pay monthly child care payments. We sincerely regret the hardship this lack of funding may cause.

For issued payments, as payments become approved by DHS, the payments should be issued within one to three working days after the approval dates. Payments are issued by The Office of the Comptroller at night. For providers paid a paper check, those are mailed the working day after being issued. For providers paid by direct deposit and debit card, those payments are in accounts two working days after being issued. Weekends and holidays are not working days.