To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number. NOTE: Monday January 19th is a holiday.
If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.
On January 15th, it appears DHS approved MOST of the remaining payments entered on January 5th not already approved, and many (not all) payments entered on January 6th. On January 16th it appears MOST of the remaining payments entered on January 6th not already approved by DHS, along with MOST payments entered on January 7th, and many (not all) payments entered on January 8th, should be approved by DHS. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments. Funding should remain in place to approve many payments waiting throughout the next week.
For issued payments, it appears payments approved by DHS on January 14th were issued by The Office of the Comptroller on January 15th. As payments become approved by DHS, the payments should be issued within one to three working days after the approval dates. Payments are issued by The Office of the Comptroller at night. For providers paid a paper check, those are mailed the working day after being issued. For providers paid by direct deposit and debit card, those payments are in accounts two working days after being issued. Weekends and holidays are not working days. Monday January 19th is a holiday. Payments will not be approved for payment, mailed, or placed in accounts on the 19th.
The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Payments are issued at night. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts two working days after issue. Weekends and holidays are not working days.
To follow payments via the internet, you can see approved payments at: www.dhs.state.il.us
- Go to tab: FOR PROVIDERS
- Click on: Payments
- Click on: Provider Payment Inquiry
- Enter: SS# or FEIN
- Click on: Submit
- CVR date is the approved date
- Correct issue date will appear two working days after being issued
To see if a payment has been issued by the Office of the Comptroller use: illinoiscomptroller.gov
- Go to Financial Inquiries (tab at top of the page)
- Click on Vendor Payments
- Enter SS# or FEIN
- For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
- Most recent issued payment will be listed at top of the page.
Hope this information helps you answer some of your questions. This message probably will be updated again in about five to seven days, or sooner if new information becomes available.