Table of Contents
- CHAPTER 2 SYSTEM ENVIRONMENT
- 2.1 CORNERSTONE IN WINDOWS OPERATING SYSTEM ENVIRONMENT
- 2.1.1 Accessing Cornerstone Programs
- 2.1.2 Shutting Down a Non-EOD/BOD Computer Workstation
- 2.1.3 Restarting an EOD/BOD Computer Workstation
- 2.1.4 Remote Access Site Instructions
- 2.1.5 Windows Operating System Shortcut Keys
- 2.1.6 Steps to Follow after Power Outages or Improper Shut Down
- 2.2 CORNERSTONE LOGIN SCREEN
- 2.2.1 Logging Into Cornerstone
- 2.2.2 Logging Out of Cornerstone
- 2.3 ELECTRONIC USER MANUAL
- Examples of How to Use the Electronic User Manual:
- 2.4 MOVING AROUND IN CORNERSTONE
- 2.4.1 General Information
- 2.4.2 Keyboard Functions
- 2.4.2.1 Function Keys
- 2.4.2.2 About F1 (Help)
- 2.4.2.3 Arrow Keys
- 2.4.2.4 Numeric Keypad
- 2.4.3 Other Features
- 2.4.3.1 Screen Access
- 2.4.3.2 Screens, Windows, Fields
- 2.4.3.3 ID Carry Forward
- 2.4.3.4 Pop-up Windows
- 2.4.3.5 Changing Screens
- 2.4.3.6 Fast Path
- 2.4.3.7 Security Procedures
- 2.5 STANDARD SYSTEM FUNCTIONALITY
- 2.5.1.1 Participant Standard Processing Block (PSPB)/Participant Browse
- 2.5.1.2 Participant Standard Processing Block (PSPB)/Group Browse
- 2.5.2 Employee Standard Processing Block (ESPB)/Employee Browse
- 2.5.3 Provider Standard Processing Block
- 2.5.4 Cornerstone Registration Process
- 2.5.5 DHS Update Process
- 2.6 LOCAL AREA NETWORK (LAN)
- 2.6.1 Tape Back-Up
- 2.7 WIDE AREA NETWORK (WAN)
- 2.7.1 Description of the WAN
- 2.7.2 Accessing the WAN
- 2.8 STANDARD CORNERSTONE SERVER ROOM EQUIPMENT
- 2.9 TROUBLESHOOTING
- 2.9.1 Warning and Error Messages
- 2.9.2 Timeout Mode
- 2.9.3 Cornerstone Website
- 2.9.4 Cornerstone Service Desk: (866) 791-4554
- 2.9.5 Computer Care Tips
- 2.10 SUPPLIES
CHAPTER 2 SYSTEM ENVIRONMENT
2.1 CORNERSTONE IN WINDOWS OPERATING SYSTEM ENVIRONMENT
All Cornerstone equipment will be running in a Windows operating system environment. Cornerstone users need to know about the Windows software in order to log into the Cornerstone system. This section provides information about the Windows workstations.
2.1.1 Accessing Cornerstone Programs
Overview
The user should follow the steps below to access the Cornerstone application:
Step by Step Instructions
Login to the Cornerstone Programs:
- After turning on the PC, allow all progress pop-up windows to clear.
- Locate the task bar at the bottom of the screen. Using the mouse, click on the "Start" button.
- Using the mouse, move the cursor over "Programs" "Cornerstone". Click on the "Cornerstone" icon. The Cornerstone Login screen will appear.
- The screen displayed is the standard Cornerstone Login screen. The user will need to enter their Cornerstone ID and password. (Please refer to "2.2 Cornerstone Login Screen" in this chapter beginning with step 2 for information on how to log into Cornerstone.)
Log out and Log off of the Cornerstone Programs:
- After the user has finished using Cornerstone, the user must exit the application. To be sure the EOD/BOD process runs smoothly, close all the applications that are running. This will ensure that all active sessions of Cornerstone are also closed. (Please refer to "2.2 Cornerstone Login Screen" in this chapter for information on how to log out of Cornerstone.)
- When the user is finished using the computer for the day, the user must 'Log Off'. Locate the task bar at the bottom of the screen. Use the mouse to click "Start" "Log Off".
- Choose Yes to log off.
- The computer must be shut down. The user should double check to be sure the computer is completely shut off. (Please refer to " 2.1.2 Shutting Down a Non-EOD/BOD Computer Workstation" OR "2.1.3 Restarting an EOD/BOD Computer Workstation" in this chapter for more information.)
2.1.2 Shutting Down a Non-EOD/BOD Computer Workstation
Overview
- All computer workstations that will not be running the EOD/BOD process need to have all applications closed and the computer shut down at the end of the day. This helps the Cornerstone process to run as smoothly as possible.
- The EOD/BOD process MUST be running from a Windows Cornerstone PC.
Step by Step Instructions
- The user must log out of Cornerstone first. This will ensure that the Cornerstone session is closed. (Please refer to "2.2 Cornerstone Login Screen" in this chapter for information on how to log out of Cornerstone.)
- If the user has exited Cornerstone, the Windows operating system Startup screen with the Cornerstone logo will be displayed.
- To make sure there are no other applications running (such as another Cornerstone application), check the task bar at the bottom of the screen. Any other applications that are running will be shown here. Use the mouse to click on the application box to maximize the application, then properly exit out of the application.
- Once all other applications have been closed, the user is ready to shut down the computer. Be sure to completely shut off the computer (both the CPU and the monitor). If the CPU is left on, it may potentially cause problems with the Cornerstone software.
- Use the mouse to click the "Start" menu button on the task bar at the bottom of the screen. Then, select the "Shut Down" option.
- In the Shut Down Windows pop-up window, use the mouse to select "Shut Down" from the drop down box and then click on the "OK" button.
- The system will now shut down automatically. A screen with the message "Windows is shutting down…" will appear. Both the monitor and the CPU should automatically shut down.
Screen Layout
Windows Operating System Startup Screen with the Cornerstone Logo:

Shut Down Windows pop-up window (Shut down):

2.1.3 Restarting an EOD/BOD Computer Workstation
Overview
- The computer workstation must have all applications closed and the computer restarted before starting the EOD/BOD process at the end of the day. This helps the Cornerstone process to run as smoothly as possible.
Step by Step Instructions
- The user must log out of Cornerstone. This will ensure that this session of Cornerstone is closed. (Please refer to "2.2 Cornerstone Login Screen" in this chapter for information on how to log out of Cornerstone.)
- If the user has just exited Cornerstone, the Windows operating system Startup screen with the Cornerstone logo will be displayed.
- To make sure there are no other applications running (such as another Cornerstone application), check the task bar at the bottom of the screen. Any other applications that are running will be shown here. Use the mouse to click on the application box to maximize the application, then properly exit out of the application.
- Once all other applications have been closed, the user is ready to restart the computer.
- Use the mouse to click the "Start" menu button on the task bar at the bottom of the screen. Then, select the "Shut Down" option.
- The Shut Down Windows pop-up window will be displayed. Using the mouse, choose the "Restart" option from the drop down menu.
- Use the mouse to click the "OK" button. The system will now shut down automatically. A screen with the message "Windows is shutting down…" will be displayed. The screen will go black and then begin the restart process.
- The user can now log into the Cornerstone system. (Please refer to "2.1.1 Accessing Cornerstone programs" in this chapter for more information.)
- Once the EOD/BOD operator has logged back into Cornerstone, the operator should begin the EOD/BOD process. Once started, the EOD/BOD operator may leave for the evening. The EOD/BOD computer workstation is the one workstation that is not turned off for the night. It is left running so that EOD/BOD may be processed through the Central Office. Do not use the Esc key to check status of the EOD/BOD processes as it can abort the processing. (Please refer to "9.2 - Automated EOD/BOD Process AD00 " for more information.)
Screen Layout
Shut Down Windows pop-up window (Restart):

2.1.4 Remote Access Site Instructions
Overview
- Remote Access sites are sites that do not have a server, but can access Cornerstone by logging into an active Cornerstone site with a server.
Step by Step Instructions
- To log into the Remote Desktop host:
- Power on the viewer workstation. Click "OK" on the security notice to load the desktop.
- Locate the task bar at the bottom of the screen. Use the mouse to click "Start" menu "Programs" "Cornerstone Host".
- After the dial-up connection has been established, click "OK" on the security notice.
- Enter "csremote" for the password, and click "OK".
- To run Cornerstone, locate the task bar at the bottom of the screen. Use the mouse to click "Start" menu "Programs" "Cornerstone".
To log out of the Remote Desktop host:
- Exit the Cornerstone application.
- Locate the task bar at the bottom of the screen. Use the mouse to click "Start" "Log Off". Do not click "Disconnect". This will close the remote connection, but will not log the user out of the host.
- Choose Yes to log off.
2.1.5 Windows Operating System Shortcut Keys
For the user who may not have a great deal of experience with Windows, the definitions for a number of keys or key combinations should assist in navigating through the computer.
Below are the shortcut keys that will be useful in moving between the applications:
- Ctrl + Esc - This key combination brings up the "Start" menu off of the task bar at the bottom of the screen. For example, if the user is working in Cornerstone and wants to open another window, such as the Printer Settings, they could press Ctrl + Esc to bring up the Start pull-down menu. Use the mouse to click "Settings" in the menu to display the Settings pull-down menu and click on "Printers and Faxes". A new window opens displaying the available printers.
- Alt + Tab - This key combination allows the user to move from one open program to another. For example, the user can have the Cornerstone Reference Manual open in one screen and the Cornerstone program open in another window. If the user was completing the Cornerstone Program Information (PA15) screen and would like to see more information about how to use this screen, the user could press Alt + Tab to switch to the open Cornerstone Reference Manual running in the background. When the user has found the information needed from the Cornerstone Reference Manual, the user would press Alt + Tab again to return to the Cornerstone Program Information screen (PA15) in order to complete it.
- Esc - This key closes a dialogue box or a pull-down menu without taking any action. For example, if the user is working in Cornerstone and presses the Ctrl + Esc keys to open another program, and then decides not to open another program, simply press the Esc key to close the Start menu. Use the mouse to click the Cornerstone window to activate the Cornerstone application. Do not use this Key to check the status of the EOD/BOD processes. It can abort the EOD/BOD processing.
- Ctrl + C - This key combination allows the user to copy information in a field by pressing Ctrl + C, or by right clicking on the mouse to select "TextEdit," and then selecting "copy" from the pull-down menu. For example, if the user is on the Case Notes (CM04) screen and wishes to copy a sentence from a Case Note to be used in a new Case Note, the user would highlight the sentence and press Ctrl + C. After creating a new case note, the user would then place the cursor in the field and screen where the copied text should be pasted and press Ctrl + V.
- Ctrl + J - This key combination allows the user to 'jump' the cursor to the to the participant's name that is most similar to the name that is searched for. For example, when the user performs a participant look-up on the PA01 or PA02 screen and the list of participants is displayed, pressing Ctrl+J will 'jump' the cursor to the specific name that was searched for.
- Ctrl + X - This key combination allows the user to cut information in a field by pressing Ctrl + X, or by right clicking on the mouse to select "TextEdit," and then selecting "cut" from the pull-down menu. For example, if the user wishes to cut information, the user would highlight the sentence and press Ctrl + X. The user would then place the cursor in the field where the cut text should be pasted and press Ctrl + V.
- Ctrl + V - This key combination allows the user to paste information into a field by pressing Ctrl + V, or by right clicking on the mouse to select "TextEdit," and then selecting "paste" from the pull-down menu. For example, if the user is on the Case Notes (CM04) screen and wishes to copy a sentence from a Case Note to be used in a new Case Note, the user would highlight the sentence and press Ctrl + C. The user would then place the cursor in the field where the copied text should be pasted and press Ctrl + V.
- Ctrl + F9 - This key combination allows the user to easily access various screens. For example, if there are no fast path keys available at the bottom of the screen and the user needs to quickly move to another screen, the user would press Ctrl + F9 and type in the desired screen (Ex: "SV01", "CM02"). The selected screen will then display.
- Shift + F10 - This key combination will print a copy of the visible screen. For example, if the user is working in Cornerstone and would like a copy of the Profile (PA02) screen, the user would press the Shift + F10 keys down and a copy of the screen would print to the computer's default printer.
2.1.6 Steps to Follow after Power Outages or Improper Shut Down
Overview
- Occasionally, a system user might experience a power outage at their site or a user may accidentally turn off the PC without properly shutting down the system.
Step by Step Instructions
- When the PC is turned back on, the user might see the Windows screen "Checking file system on C:" displayed.
- The user can either wait until the disk check is completed or they can skip the disk check by pressing any key within 10 second(s). It is recommended that the user let the system complete the disk check. It should take about 3 minutes.
- When the system reboots, the user can now access the Cornerstone programs. Please refer to "2.1.1 Accessing Cornerstone Programs" for more information.
Screen Layouts
Checking File System on C:

2.2 CORNERSTONE LOGIN SCREEN
2.2.1 Logging Into Cornerstone
Overview
- This is the first screen that the user will see once they have accessed the Cornerstone application.
- To access Cornerstone, please refer to "2.1.1 Accessing Cornerstone Programs" for more information.
Step by Step Instructions
- In the "User ID" field, type in the user's Cornerstone User ID.
- In the "Password" field, type in the user's password. The password will appear in asterisks instead of letters.
- The user should only have one active session of Cornerstone running at a time. Do not login to Cornerstone again unless the user has followed the log out procedures OR the user has been locked out and needs to have their login flag reset. See step 4.
- Press Enter. The Cornerstone Main Menu screen will be displayed.
- If the user attempts to log in and the Cornerstone system notices that the user's ID is still flagged as being currently logged in, a pop-up window will be displayed. The pop-up window contains a list of reasons why this situation may have occurred. In order to access the Cornerstone system, the user will be required to select the appropriate reason from the list. This can be done by either using the mouse to click on the desired reason OR by using the up and down arrow keys to highlight the desired reason and press Enter.
- The Cornerstone system will then reset the user's ID and allow them to continue with the login process.
- The user must try to log into the same machine that was used when the problem occurred. If the user attempts to log into a different machine, an error message will be displayed. The following screen layout shows the error message that will be displayed on the Cornerstone Login screen.
- A user's login flag can also be reset by the site supervisor in Cornerstone. (Please refer to 9.25 Reset Login Flag (AD26) for more information.)
Screen Layouts
Cornerstone Login Screen

Cornerstone Login Screen with Pop-up Window

Cornerstone Login Screen Error Message

2.2.2 Logging Out of Cornerstone
Overview
- The workstation must be turned off at the end of the day. (Please refer to "2.1.2 Shutting Down a Non-EOD/BOD Computer Workstation for more information.)
- This will ensure that the user's session of Cornerstone is closed.
- If any error messages occur while logging out of Cornerstone, contact the Cornerstone Service Desk® at (866) 791-4554.
Step by Step Instructions
- Return to the Cornerstone Main Menu. This can be done by pressing F3, if necessary.
- Press Alt to activate the menu bar and use the left and right arrow keys to highlight "Exit" and press Enter OR use the mouse to click "Exit." The user may also use the combination of Alt and "X" to exit. The user will be returned to the Windows operating system Startup screen with the Cornerstone logo.
2.3 ELECTRONIC USER MANUAL
Overview
The User Manual can be accessed within the Cornerstone application through the Help Menu at the top of the screen.
The Electronic Cornerstone Reference Manual is a read-only document; the user cannot make changes to this document.
The Electronic Cornerstone Reference Manual has numerous files. Once the electronic User Manual has been accessed, the contents are displayed in HTML Workshop Viewer.
Moving Around:
In the Cornerstone application, select the "Help" menu at the top of the screen. The Cornerstone Electronic User Manual will open. The user can choose to look up information by selecting the "Contents," "Index," or "Search" tabs. The user can also use links found through the User Manual Document.
Tab/Button Definitions
Tab/Button Name |
Description |
Contents Tab |
The "Contents" tab acts as the Table of Contents. Under the "Contents" tab, click on the plus sign to the left of the words "Cornerstone Introduction". All of the chapters and appendices in the User Manual will be displayed. Use the mouse to click on the desired chapter or appendix; the contents will appear on the right side of the screen. Use the mouse to scroll up or down through the document. |
Index Tab |
The user can type in a letter or word to display relevant information. Use the mouse to scroll through the displayed topics. Double click on a topic, or left click once on the topic and then press the "Display" button at the bottom of the screen. The topic contents will be displayed on the right side of the screen. The mouse can be used to scroll up or down through the document. |
Search Tab |
The "Search" tab is used to search for topics in the User Manual. Enter the word or words in the "List Topics" field and then press the "List Topics" button. A list of topics will appear. Double click on a topic, or left click once on the topic and then press the "Display" button at the bottom of the screen. The topic contents will be displayed on the right side of the screen. The mouse can be used to scroll up or down through the document. |
Links (Found in Manual Contents) |
When the manual instructs the user to refer to another chapter or section of the document, the name of that chapter and section will be highlighted in the color blue. Use the mouse to point and click on the link, the link will open that section of the manual. In doing so, the previous file will close. A link which has been accessed will be highlighted in the color red. |
Hide Button |
The "Hide" button is used to hide the help tabs portion of the window. The right side of the window will remain on the screen. The "Hide" button will be automatically replaced by a "Show" button. To view the Contents, Index and Search tabs, click on the "Show" button. |
Back Button |
The "Back" button is used to return to the previous screen in the User Manual. |
Options Button |
The "Options" drop down list contains the "Hide Tabs", "Back", "Forward", "Home", "Stop", "Refresh", "Internet Options", "Print", and "Search Highlight Off" options. |
Options Button List Items
Options Button List Items |
Description |
Hide Tabs |
The "Hide Tabs" option works the same way the "Hide" button works. |
Back |
The "Back" option returns to the previous screen accessed. |
Forward |
The "Forward" option goes to the next screen accessed. |
Home |
The "Home" option will take the user to the first chapter of the User Manual. |
Refresh |
The "Refresh" option will reload the screen again. |
Internet Options |
The "Internet Options" opens the Internet Options screen, which contains the Internet settings. The user should not change these settings. |
Print |
The "Print" option opens the print options window. Please follow the directions listed below under Printing. |
Printing:
The "Print" button will open a window with print options listed. Users can only print the selected topic. No option exists to print individual pages or groups of pages.
NOTE: The entire document is approximately 1000 pages single sided. The manual may be printed in its entirety, if desired. Some individual files/chapters are over 200 pages in length.
Examples of How to Use the Electronic User Manual:
The Electronic Cornerstone Reference Manual opens up to the "Contents", "Index" and "Search" tabs. By doing a Search on the desired chapter or section; OR clicking the Contents tab where the chapters of the manual are listed, the user can click on the desired chapter or section name. The chapter information will appear on the right hand side of the screen.
- The user needs to enroll a participant into the Family Case Management Program. While under the Contents tab, find "Case Management (CM)" on the main table of contents list and click on it using the mouse. The Case Management Chapter will open on the right side of the screen. The cursor will move to the "13.1 Case Management Screen Flow for All Participants" section. The user can view screen flows by using the mouse to click any of the links in the color blue (or the color red if the link has been accessed) found in the bulleted list. Select the screen flow that is needed and follow the instructions in this section.
- The user needs to change the EDC date for a WIC participant. Under the Search tab, type in "EDC date" and press the "List Topics" button. A list of possible topics will appear. Select any of the topics by double clicking on them with the mouse. The information will be displayed on the right hand side of the screen. Use the mouse to scroll up or down through the document to find the highlighted words "EDC date". Follow the instructions in this section and use the mouse to click any of the links in the color blue (or the color red if the link has been accessed already).
- The user needs to do an in-state transfer. Under the Index tab, type in the words "in-state transfers." "In-state transfers" will be highlighted in the topics list. Click on either the Display button at the bottom of the screen, double click on the "In-state transfers" topic, or press Enter. The information will be listed on the right hand side of the screen. The cursor will move to the "12.4 In-State Transfer" section. Follow the instructions in this section and use the mouse to click any of the links in the color blue (or the color red if the link has been accessed already).
2.4 MOVING AROUND IN CORNERSTONE
2.4.1 General Information
There are many ways to move around the Cornerstone system. The keyboard can be used exclusively, or in combination with the mouse. The Enter and Tab keys will, in most cases, move the user to the next field. The Enter key is also used to select data in the Cornerstone system. The Alt key is used to activate the menu bar when the mouse is not in use.
To move left and right in the Cornerstone system, the left and right arrow keys can be used. To move up and down, the up and down arrow keys and/or Pg Up and Pg Dn can be used.
The Cornerstone system also allows the user to move around the menu by using the keyboard's alpha characters. The user will notice that each menu item has one underlined alpha character. The user can press the underlined character on the keyboard to select the particular menu item.
NOTE: The instructions in this manual utilize primarily the Enter key and the left, right, up, and down arrow keys.
2.4.2 Keyboard Functions
Most keys on the keyboard type on the screen what is printed on the key. For example, when the key with the letter "A" is pressed, the letter "A" appears on the screen.
Some keys on the keyboard have names or numbers printed on them. These keys do not type on the screen what is printed on the key. Instead, these keys execute an action.
For example, when the Esc key is pressed, a specific screen action is performed. In this manual, when a named key should be pressed, the name of the key is in bold type and enclosed in brackets: Key Name.
A few examples of named keys are: Esc, Enter, Home, and End. The function of the named keys is described in the table below.
Key Name |
Description |
Tab |
This key moves the cursor to the next tab setting or to the next field on the screen. |
Caps Lock |
This key locks all keys in capital mode. |
Shift |
This key, when pressed in combination with an alphabetic key, makes the letter capitalized. |
Ctrl |
This key has a variety of functions when pressed in combination with other keys. |
Alt |
This key has a variety of functions when pressed in combination with other keys. |
Enter |
The Enter key will typically move the cursor to the next available data field. |
Ins |
The Insert key allows typed letters or numbers to be inserted at the cursor. |
Del |
The Delete key deletes the character that the cursor sits under. |
Home |
This key moves the cursor to the beginning of the current field. |
End |
This key moves the cursor to the last character typed, including spaces. The second time the End key is pressed, the cursor moves to the end of the field. |
Pg Up |
The Page Up key allows "upward" scrolling in a window; that is, the information goes from bottom to top. It also allows the user to move to a screen that is "above" the current screen. |
Pg Dn |
The Page Down key allows "downward" scrolling in a window; that is, the information goes from top to bottom. It also allows the user to move to a screen that is "below" the current screen. |
Num Lock |
The Number Lock key is used with the numeric key pad. The numeric key pad uses the numbers printed on the keys when the Number Lock key is pressed. When this key is pressed, the yellow or green light under or above NUM LOCK lights up. |
Prt Scrn |
The Print Screen key has been disabled. The print screen function has been modified to press Shift + F10 for all screen prints. |
2.4.2.1 Function Keys
Function keys are the special keys located across the top of the keyboard. These keys may be thought of as shortcuts for doing routine tasks on the computer. The functions are described in the table below and are referenced as they are printed on the various keys. Press the function key when the indicated function should be performed.
Key |
Function |
Description |
F1 |
Help |
On code fields, this brings up a list of the valid codes for the field. |
F2 |
Shared Data (Information) |
This key accesses data from the WAN for the current participant. |
F3 |
Return |
Exits from the current screen, pop-up screens, or sub-screens and returns the user to the Cornerstone Main Menu screen. |
F4 |
Save |
Saves the current entry or screen of data just entered. |
F5 Add |
Add |
Puts the screen in Add mode. Fields are blanked out, enterable fields are highlighted and defaults are set. |
F6 Edit |
Edit |
Puts the screen in Edit mode. Fields that can be changed are highlighted. |
F7 Delete |
Delete |
When allowed, this key deletes the record present on the screen. Users are always asked to confirm the delete. |
F8, F9, and F10 |
Fast Path |
If applicable, these keys take the user directly to the indicated screen. |
F11 |
Next Screen |
Through the Service Entry screen (SV01), this key takes the user to the next screen in sequence needed to complete data entry. The next screen is dependent upon the type of service code. |
F12 |
Cancel |
Cancels the current action and puts the screen back into inquiry mode. |
Ctrl + F1 |
Next Window |
"Activates" a window on a screen. When pressed in succession, this combination of keys cycles through the windows on a screen (i.e., activate one after another, and return to the first). |
Ctrl + F9 |
Fast Path |
Allows the user to "jump" from one screen to another without returning to the Cornerstone Main Menu. |
2.4.2.2 About F1 (Help)
The F1 key is for use on code fields. Pressing F1 for help on these fields will display a list of the valid codes in a pop-up window. There are many ways to maneuver through the codes. The user may use the up and down arrow keys and/or Pg Up and Pg Dn to scroll through the list. Once the appropriate code has been highlighted, press Enter to select the code. However, if the user knows the correct code they may type it directly in the appropriate field without using the F1 Help option.
2.4.2.3 Arrow Keys
Arrow keys control cursor movement. The up arrow key moves the cursor up; the down arrow key moves the cursor down. The left arrow key moves the cursor to the left and the right arrow key moves the cursor to the right.
2.4.2.4 Numeric Keypad
The numeric keypad has two sets of functions. The outer keys on the numeric keypad (Num Lock, /, *, -, +, and Enter) have different functionalities depending on the setting of the Num Lock key. If Num Lock key is on, the outer keys function as mathematical operations. The inner keys on the numeric keypad are numeric when Num Lock is on. The inner keys are the same as the arrow keys when the Num Lock is off.
2.4.3 Other Features
2.4.3.1 Screen Access
Overview
- There are numerous ways to access screens in the Cornerstone system. The user can use the keyboard, the mouse, or a combination of both.
Step by Step Instructions
Using the Keyboard:
- Press Alt to activate the menu bar and access the main menu items. The menu bar is activated when a menu option is highlighted.
- Use the left and right arrow keys to move between the items on the menu bar. The user can either press Enter or press the letter of the alphabet that is underlined in any of the menu options to select a menu item. The pull-down menu for the selected option will be displayed.
- Use the up and down arrow keys to highlight the correct pull-down menu option and press Enter or press the letter that is underlined in any of the pull-down menu options.
- The user will be at the selected screen or at a sub-menu. Many options have further sub-menus, as indicated in the Cornerstone system with an arrow to the right of the menu item. If a sub-menu is displayed, repeat step 3 above to access the appropriate screen.
An example of how to access the Program Information (PA15) screen:
- At the Cornerstone Main Menu, press Alt to activate the menu bar.
- Use the left and right arrow keys to highlight the "Part" menu item and press Enter (or press the letter "P") to display the pull-down menu.
- Use the up and down arrow keys to highlight the "Eligibility" option and press Enter (or press the letter "E") to display the Eligibility sub-menu.
- Use the up and down arrow keys to highlight the "Program Information" option and press Enter (or press the letter "P") to display the Program Information (PA15) screen.
Using the Mouse:
The mouse can be used to highlight and select menu options. If using the mouse, the user will not need to press Alt to activate the menu bar.
2.4.3.2 Screens, Windows, Fields
Pressing Enter or releasing the mouse on the desired menu item displays the appropriate Cornerstone "Screen." Many screens in the Cornerstone system are divided into two or three sections, called "Windows." On a screen with multiple windows, the user can press Ctrl+F1 to move among the respective windows to activate the appropriate window for input. The title of the active window will be highlighted in dark blue.
The information within windows is entered into "fields". Some fields require alphabetic information, some numeric, and others require a code. Each field has a specific amount of room where information can be entered. If the user fills up the field, the cursor will automatically move to the next field in the window. If the user does not fill up the entire field, the user must press Enter to move to the next field.
2.4.3.3 ID Carry Forward
After a participant ID has been entered on a screen, it will carry forward to the next screen. To continue processing the participant, press Enter when the cursor is in the "ID" field. If a different participant ID needs to be entered, type in the new ID in place of the current ID in the field. The user can also press F3 to return to the main menu and begin another Participant Look-up (PA03).
2.4.3.4 Pop-up Windows
Overview
- Pop-up windows are usually displayed by pressing F1 Help.
- In some situations the fast path key displays a pop-up window.
- The pop-up window is usually used to select information for a field.
- Sometimes the pop-up window will display additional fields that the user will have to complete.
Step by Step Instructions
- Use the up and down arrow keys to highlight the appropriate field code, or type in the appropriate information.
- Press Enter to select an item in the pop-up window. In most cases this will also move the user back to the prior screen. The selected item will be displayed on the screen.
- The user can press Esc to exit the pop-up window, however on occasion the user will have to press F3.
- A user can also remove a pop-up window by using the mouse to click outside the pop-up window. Both actions will return the user to the prior screen.
2.4.3.5 Changing Screens
The user may change screens by utilizing the following function keys:
Key |
Function |
Description |
F3 |
Return |
Allows the user to exit from the current screen and return to the Cornerstone Main Menu. |
F11 |
Next |
For the WIC program screen flow, this key takes the user to the next screen in the sequence. The type of service code determines the next screen. |
F8, F9, and F10 |
Fast Path |
Fast path keys, where available, take the user directly to the indicated screen. |
Ctrl + F9 |
Fast Path |
Enter the Screen ID of the desired screen and press Enter to display the screen. |
2.4.3.6 Fast Path
The Fast Path feature may be accessed on most screens by simultaneously pressing Ctrl and F9. The user will be prompted to enter the Screen ID to display the desired screen. If unsure of the Screen ID, press F1 Help to display a list of the Cornerstone screens. Use the up and down arrow keys to highlight the screen and press Enter. After the user has entered the screen ID or selected the screen from F1 Help, the selected screen will be displayed.
The Fast Path feature can only be accessed from a Cornerstone screen. The feature cannot be used to "jump" to the On-Request Report Selection screen (RP01), Reports Selection (Scheduling) (RP05) screen, Reports Selection (Mailing) (RP02) screen, or Duplicate Resolution (PA22) screen.
2.4.3.7 Security Procedures
System security provides access only to those authorized to use the Cornerstone system and controls who has authorization to a participant's information. The key to data security in the Cornerstone system is the user identification (ID) number and password. A unique user ID and password is associated with every employee. Each employee has a unique make-up of screen security access, depending upon the employee's job duties and responsibilities in the agency. User IDs and passwords should be kept confidential.
For information about requesting changes or additions in security access, contact the Cornerstone Service Desk. Please refer to "2.9.4 Cornerstone Service Desk ®" for contact information.
2.5 STANDARD SYSTEM FUNCTIONALITY
2.5.1.1 Participant Standard Processing Block (PSPB)/Participant Browse
Overview
- The Participant Standard Processing Block (PSPB) is located at the top of most Cornerstone screens. It displays the participant's ID, name, group ID (if entered), residence address (type "R" - if entered), birth date, and age.
- The PSPB will display the statement "View Alerts" when an alert has been added on the Alert Comments (CM07) screen that requires an acknowledgement.
- The PSPB will also display the statement "Medical Risk" if that field on the Participant Enrollment (PA03) screen has been completed with a "Y" for Yes.
- The PSPB can be used to perform a Local participant Look-up of a participant on any screen that has the PSPB block at the top window. The look-up is referred to as the Participant Browse.
Step by Step Instructions
- Press Ctrl+F1, if necessary, to activate the Participant Standard Processing Block.
- If the Participant's ID is known, enter the Participant ID in the "Participant ID" field. The participant's information will be displayed in the PSPB. The following steps can be skipped.
- If a previous participant's information is already displayed in the PSPB, press Delete. After the field clears enter the Participant ID. The Participant's info will display.
- If the participant ID is not known, press Enter to go to the "Cur Last Name" field and type in the participant's last name.
- Press Enter to go to the "Cur First Name" field and type in at least the participant's first name initial.
- Press Enter to go to the "Sec Last Name" field and type in the participant's second last name. This step is optional.
- Press Enter to go to the "Birth Date" field and type in the participant's birth date. This step is optional.
- Press Enter to move the cursor past the "Birth Date" (i.e., the last) field to activate the participant browse. The "Participant Browse - Local" pop-up window will be displayed in the middle of the screen.
- The "Participant Browse - Local" pop-up window will list all of the participants whose name (last and first name) is similar to the name entered by the user. For example, if "Warren, J." is entered, the Cornerstone system may retrieve "Warran, J.", who would also be displayed in the participant browse.
- Both current and birth names are searched. If a participant has a birth name of "Smith, S.,"; but has a current name of Warren, J., "Smith, S." will be included in the browse.
- If a birth date is entered as part of the Participant Browse criteria, all participants displayed in the browse will have that birth date.
- The user can view programs the participant is enrolled in from the "Participant Browse - Local" pop-up window. Use the up and down arrow keys and/or Pg Up and Pg Dn to highlight the appropriate participant and press F1 Help. A small pop-up window will be displayed with the programs, the participant's current status in each program, and the agency where the participant is enrolled.
- Press Esc to exit out of the program pop-up window without selecting a new participant.
- Use the up and down arrow keys and/or Pg Up and Pg Dn to highlight the appropriate participant and press Enter. The participant's information will be displayed in the PSPB.
2.5.1.2 Participant Standard Processing Block (PSPB)/Group Browse
Overview
- The Participant Standard Processing Block (PSPB) can be used to view members of a participant's group on any screen that has the block as the top window. The look-up is referred to as the Group Browse. The participant must be part of a group in order to perform the Group Browse.
- The Group Browse function can also be performed on the "Part ID" field on the Schedule Appointment (SC02) screen and on the "Participant ID" field on the Class Schedule (SC03) screen and the Food Instruments Inquire (FI02) screen.
Step by Step Instructions
- Press Ctrl+F1, if necessary, to activate the Participant Standard Processing Block.
- With a participant displayed in the Participant Standard Processing Block, press Ctrl+G.
- The Group Browse pop-up window will appear, displaying all members of the group (Participant ID, Birth Date, Last Name, First Name, and Relation).
- The user is able to select a participant from the Group Browse pop-up window. Use the up and down arrow keys and/or Pg Up and Pg Dn to highlight the appropriate participant.
- Press Enter to select the appropriate participant. The selected participant's information is displayed in the PSPB.
- Press Esc to exit out of the Group Browse pop-up window without selecting a new participant.
2.5.2 Employee Standard Processing Block (ESPB)/Employee Browse
Overview
- The Employee Standard Processing Block (ESPB) is located at the top of the Caseload Inquiry (CM05), Staff Appointments (SC06), and Staff Time Entry (SV04) screens.
- The ESPB displays the employee's ID number, name, title, and agency.
- The ESPB can be used to perform a local look-up of an employee on the Caseload Inquiry (CM05), Staff Appointments (SC06), and Staff Time Entry (SV04) screens. The look-up is referred to as the Employee Browse.
Details
Several screens have an Employee Selection window when F1 Help is pressed in an employee ID field. The active employees are listed alphabetically at the beginning of the list and the terminated employees will be listed alphabetically at the bottom of the list. Terminated employees are not displayed on all pop-up lists. There are instances where only the active employees will be displayed.
Step by Step Instructions
- Press Ctrl+F1, if necessary, to activate the Employee Standard Processing Block (ESPB).
- The ESPB displays the information for the employee currently logged into the Cornerstone system, until another employee is accessed.
- To clear the current employee's information displayed, press Delete while the "Employee ID" field is highlighted.
- If the employee ID is known, type the ID into the "Employee ID" field. The employee information will be displayed in the ESPB. The following steps can be skipped.
- If the employee ID is not known, press Enter to go to the "Last Name" field and type in the employee's last name.
- Press Enter to move the cursor to the "First Name" field and type in the employee's first name or first initial.
- At minimum, the first letter of the last and first name is required to run an Employee Browse.
- Press Enter to activate the Employee Browse. The "Employee Browse" window will be displayed in the middle of the screen.
- The "Employee Browse" window will display the name, and title of all of the employees whose name (first and last name) is similar to the name entered by the user.
- Use the up and down arrow keys and/or Pg Up and Pg Dn to highlight the appropriate employee and press Enter. The employee's information will be displayed in the ESPB.
- Press Esc to exit out of the Employee Browse pop-up window without selecting a new employee.
2.5.3 Provider Standard Processing Block
Overview
- The Provider Standard Processing Block is located at the top of the Provider Services Offered (AD02) and Provider Referral History (RF02) screens.
- The Provider Standard Processing Block can be used to perform a look-up of local providers. The user can perform a look-up on the Provider Look-up (SV03) screen.
Step by Step Instructions
- Press Ctrl+F1, if necessary, to activate the Provider Standard Processing Block.
- Type in the provider's ID in the "Provider ID" field. The provider's information will be displayed in the PSPB. The following steps can be skipped.
- If a previous provider's information is already displayed, press Delete while the "Provider ID" field is highlighted to clear the Provider Standard Processing Block.
- If the Provider ID is known enter the Provider ID.
- If the provider ID is not known, press Enter to move the cursor to the "Provider Name" field and type in at least the first initial of the provider's name. Type in "A" if the provider's name is unknown.
- At least one of the fields in the Provider Standard Processing Block must contain information in order to perform a Provider Look-up.
- Press Enter to move the cursor past the "Refer Status" (i.e., the last) field to activate the Provider Look-up. The "SV03 Provider Look-up" screen will pop up in the middle of the screen.
- Once the "Provider Look-up" screen is displayed, the user can type any additional information into these fields. This may help narrow the search during a Provider Look-up.
- Press Enter to move the cursor past the "County Served" (i.e., the last) field. The Provider Browse window will be displayed. (Please refer to "4.3 Provider Look-up (SV03)" for more information.)
- Use the up and down arrow keys and/or Pg Up and Pg Dn to highlight the appropriate provider and press Enter. The provider's information will be displayed in the Provider Standard Processing Block.
- Press Esc to exit out of the Provider Browse pop-up window without selecting a new provider. You will be returned to the SV03. Press F3 to be returned to the AD02 - Provider Screen.
2.5.4 Cornerstone Registration Process
The Cornerstone registration process consists of the following screens: (Please refer to Chapter 13 "Case Management in Cornerstone" under "13.1 Case Management Screen Flow for All Participants for more information.")
- Participant Look-up (PA01)
- Participant Enrollment (PA03)
- Program Information (PA15)
- Participant Medicare/Insurance (PA05)
- Participant View Additional Eligibility Information (PA42)
- Participant Group Relationships (PA06)
- Household Members (PA16)
The procedure for Cornerstone registration will be included as part of the screen flow for each program, along with the Step by Step Instructions for each screen detailed in Chapter 3 "Participant Screens".
2.5.5 DHS Update Process
The Cornerstone Central Office is responsible for all updates to Cornerstone sites. The Central Office notifies the sites through a version upgrade letter. The letter will specify when the version upgrade will take place and what changes have been made. Information about the version upgrade and the actual version upgrade letter will be sent via BOD messages, email, and faxes.
The first user to select "Cornerstone" from the network menu, after the Central Office has sent the upgrade to the sites, will begin the version upgrade process. The process will take a minimum of fifteen (15) extra minutes to load the Cornerstone system due to the processing involved in updating the computer. The time frame can vary with each version. Please consult the version upgrade letter for more information.
While the Cornerstone system is processing the version upgrade, the user who began the upgrade process will see a screen stating "STOP!! - PLEASE READ - DO NOT turn off this WORKSTATION during this update process!! - A Cornerstone process is currently running on this workstation."
Until the processing is complete and this message has been removed from the screen, no one should attempt to log in at any other workstation. If a user attempts to log into the Cornerstone system on another machine while the version is being processed, a message will be displayed stating that a Cornerstone update process is running on "ANOTHER MACHINE." Users may begin logging into the Cornerstone system after this process is complete.
If there are any problems or questions regarding the upgrade process, please contact the Cornerstone Service Desk® at (866) 7 91-4554.
2.6 LOCAL AREA NETWORK (LAN)
The following is a diagram and brief descriptions of the Local Area Network (LAN):
image006
The ability for staff to share information is made possible by the number of computers that are connected at a particular agency site. This arrangement is often referred to as the Local Area Network (LAN). By networking computers in this way, multiple users are able to send and receive files from other people on the network without having to leave their own PC.
2.6.1 Tape Back-Up
Overview
- Not all data is uploaded to the Central Office during the End of Day (EOD) processing. It is critical to have a tape back-up so data can be recovered.
- The local area network allows for easy tape back-up of all data.
- The tape back-up provides a copy of all of the information on the site's files, including assessments, case notes, employee security, program data, household members, provider data and schedule data.
Details
Department Policy:
The site should maintain 10 back-up tapes. Creation of one back-up tape for each working day provides sufficient back-up for two weeks. Each tape should be labeled, as follows:
Week 1: M, T, W, TH, F (five tapes)
Week 2: M, T, W, TH, F (five tapes)
Back-up tapes should be used on the appropriate day and the tapes should be alternated on a weekly basis. The DDS cleaning tape should be used once a week. The ten rotation tapes should be replaced once a year. If only five rotation tapes are being used, then they should be replaced every six months. The DDS cleaning tape should be replaced once a year. The maximum number of times a tape cartridge can be used is 99 times. If a tape ejects shortly after it has been inserted into the tape drive, this is an indication that the tape has reached its limit and is no longer usable.
The tape back-up procedure should be performed every evening. The following morning, local agency staff must confirm that the tape back-up process ran successfully.
Since the back-up tapes contain sensitive and confidential information, a permanent form of disposal is required. Cornerstone support staff advises that simply erasing the tapes does not guarantee that the information has been completely and permanently removed. Instead, agency staff should pull all of the tape out of the cartridge and then cut the tape in pieces with scissors or dispose of the tape in a paper shredder.
Step by Step Instructions
- Insert the tape into the Cornerstone site server. The tape is inserted into the tape drive, which is located below the CD-ROM. Cornerstone Server: HP ProLiant ML110

- The tape back-up will occur automatically during the night.
- Locate the hard copy report called Tape back-up that is produced by the tape back-up software. The report should be in the laser printer.
- The tape back-up report is HSPR0416. This report prints with auto or manual Beginning of Day processes. The HSPR0416 report can also be run manually from the (RP01).
- Look for the message "Backup Job was Successful on (date the job was run)" on the last line of the report. This message is confirmation that the back-up operation has completed successfully. If this message does not appear on the report, the user should report this problem to the Cornerstone Service Desk ® (866) 791-4554 and the local agency administrator.
- Retain the back-up tape in a safe and secure fireproof location. If a safe or vault is available, it should be used for this purpose.
- Retain the tape back-up confirmation report for verification purposes.
2.7 WIDE AREA NETWORK (WAN)
2.7.1 Description of the WAN
The following is a diagram and brief descriptions of the Wide Area Network (WAN):

The Cornerstone system uses a Wide Area Network (WAN) for its daily operations with sites. Each site operates a Local Area Network (LAN) that is connected to a central WAN. The WAN serves as a statewide database of all public health participants and some services. The WAN permits authorized sites to share data.
Examples of data that can be shared across this network include:
- Participant demographic information
- Participant program participation
- Participant events that either have occurred or have been scheduled
- Immunization data
2.7.2 Accessing the WAN
Overview
- The Wide Area Network (WAN) is accessed when a participant has been enrolled at another site. When the WAN is accessed, all data is merged with the data located at the local site. This data provides the site with access to all current and past information about the participant.
- The WAN can be accessed from the following screens:
- CM01 - Case Management Assignment History
- CM07 - Alert Comments
- CM09 - Care Plan Summary
- PA02 - Participant Profile
- PA03 - Participant Enrollment
- PA04 - Participant Event History
- PA12 - Immunizations
- PA13 - Immunization History
- PA14 - Future Immunizations
- PA15 - Program Information
- PA23 - Multiple Immunization
- PA35 - Early Intervention Program Data
- SC01 - Group Appointments
- SC04 - Participant Appointments
- SV06 - Procedure History Inquiry
- RP01 - On-Request Report Selection when selecting the Child Immunization Record (HSPR0301)
- Screens containing birth information or health data cannot access the WAN, nor can the screens related to system cross-reference. Employee related screens do not have the F2 shared data key on them.
IMMUNIZATION NOTE: The Cornerstone Central Office nightly processing downloads new immunization records to the appropriate clinic site via the Beginning of Day process. There must be a Program information (PA15) record in order for a participant to receive the new immunization record. This has eliminated the need to use the WAN to obtain immunization records.
Step by Step Instructions
- Press F2 for shared data access to the WAN. A confirmation message will appear "Are You Sure?" Selecting "Yes" will display a message "Accessing the WAN". Selecting "No" will abort the Accessing the WAN process.
- If the Cornerstone system is not successful in connecting to the WAN, a message "Connection Not Successful. Wait 1 Minute(s) for an Auto-Retry. OR PRESS ESC KEY FOR CANCEL" will be displayed. The system will continue trying to connect up to six (6) times. The system will wait for one (1) minute between each attempt. After the sixth failed attempt, a message "Connection Not Successful. Wait 5 Minute(s) for an Auto-Retry. OR PRESS ESC KEY FOR CANCEL" will be displayed. The Cornerstone system will wait five (5) minutes before starting the connection process over.
NOTE: Cornerstone Support does not recommend pressing the Esc key to cancel out of the process since the process retries several times automatically.
- In the top right corner of the screen the message "Connection is successful. Retrieving WAN data" will be displayed.
- When there is no shared data available, a message "No Data Found on the WAN" will be displayed. Press Esc to exit the WAN.
- In the middle of the screen the message "Wide Area Network opening WAN tables. To cancel press Escape" will be displayed. If a mistake is made or if the user becomes tired of waiting, press Esc to cancel the process.
- A final message "Logging Out of WAN" will be displayed when the processing is complete. Any shared data accessed will be displayed on the screen.
2.8 STANDARD CORNERSTONE SERVER ROOM EQUIPMENT
The following is a diagram and brief descriptions of the standard equipment found in a Cornerstone server room:

- Battery Back-Up or UPS - The battery back-up is similar in size to a loaf of bread and is located somewhere near the floor. The battery back-up is used to protect the Cornerstone rack from power surges, and during a power failure the battery back-up powers down the rack properly. Everything in the Cornerstone rack should have a power cable plugged into the battery back-up. Should the power fail, the battery back-up keeps the file server on-line for a few minutes. When the battery is drained or the battery back-up is powered off, nothing on the site's Cornerstone network will function correctly.
- Cisco Router - is the network device that decides if the modem should make a phone call or answer the phone. If a request for an F2-Shared Data lookup or an EOD/BOD is made, the router identifies the request and communicates with the modem to dial the file server in Springfield. Most users understand this function as "Connecting to the WAN (Wide Area Network)". The router has three (3) cables plugged into it: the power cable, a thick turquoise colored cable to the modem, and a patch cable to either a switch or a hub. If the Cisco router is not powered, or if any of the cables are not plugged in, then the connection to Springfield will not be made. This inability to connect with the Springfield server will affect an F2-Shared Data lookup or an EOD/BOD, but all other Cornerstone processes at the site should function normally.
- Cisco Switch - is a high-speed network device that is similar in appearance and operation to the hub, except a switch operates at a high speed. Many network patch cables will run from the patch panel to the switch. The switch must be powered, and it displays several green lights where the patch cables are attached. Some Cornerstone sites will have more than one switch and, in some situations, a site may have both hubs and switches. There is a port used for each piece of equipment in the Cornerstone network. If this device is not powered, nothing on the site's Cornerstone network will function correctly.
- Cornerstone File Server and Tape Back-Up System - is the computer where ALL of the site's Cornerstone data is stored. All information entered from a Cornerstone workstation is stored on this computer, and the computer also houses the tape back-up system. (Please note it is the user's responsibility to change the tape daily.) The tape back-up system copies ALL the data on the Cornerstone file server onto a tape. Should the file server ever fail, the tape back-up is the only copy of the site's data that will be available to restore the system and ALL data entered since the last tape back-up will need to be re-entered. If the Cornerstone file server is not powered or, if any of the cables are not plugged in, nothing on the site's Cornerstone network will function correctly.
- Cornerstone Rack - is a standard aluminum frame that houses equipment and is usually bolted to the floor. The standard aluminum rack is used at most Cornerstone sites and is usually located in a secure place or somewhere out of the way. Some Cornerstone sites have an "enclosed rack." This rack performs the same function as the aluminum rack, but it is enclosed and has a lockable door. Enclosed racks are used at Cornerstone sites that do not have a secured or separate location for the equipment.
- Data Jack - is the wall jack similar to a phone jack except it is has eight wires instead of four wires. This jack, which is wired directly into the patch panel located in the Cornerstone rack, is usually located near a Cornerstone workstation or printer. For a Cornerstone workstation or printer to function correctly, it must be plugged into the data jack and that data jack on the patch panel must be connected to the hub or the switch with a network patch cable. Unplugging the network patch cable from a workstation will affect that particular workstation, but will not affect the rest of the network. Unplugging the network patch cable from the Cornerstone file server will take the site's entire Cornerstone network off-line.
- Keyboard - is an input device used to enter commands directly into the Cornerstone file server. This keyboard should only be used when specifically instructed to do so by the Cornerstone support staff. The keyboard has only one (1) cable, which connects to the Cornerstone file server. Disconnecting this cable could cause the site's Cornerstone network to go off-line.
- Modem - is the size of a small hardback book and displays several red lights on its front. The modem is the only device that has more than one red light. This is the device that actually makes the telephone call to the server in Springfield, and it answers the phone when the server in Springfield calls the site. The modem is powered by a small transformer usually plugged into the battery back-up. The modem has three (3) cables plugged into it: the power cable, a thick turquoise colored cable to the router, and a telephone cable going to the wall jack. If the modem is not powered, or if any of the cables are not plugged in, then the connection to Springfield will not be made. This inability to connect with the Springfield server will affect an F2-Shared Data lookup or an EOD/BOD, but all other Cornerstone processes at the site should function normally.
- Monitor Screen - resembles a TV screen and displays information from the file server. If the site's Cornerstone system is functioning properly and the monitor is powered, either a login screen or a screen saver should be visible. The monitor screen will have two (2) wires plugged into it: one for the power, and the other for the Cornerstone file server. The monitor screen does not have to be powered on for the Cornerstone network to operate normally.
- Network Patch Cable - is a cable similar to a telephone cable except it is comprised of eight wires instead of the four that are in a standard telephone cable. Every device on the Cornerstone network must be plugged into a switch or hub with a network patch cable.
- Patch Panel - is the device to which all of the data jacks are attached. Each port in the patch panel is wired (by a cable contractor) to its associated data jack located somewhere in the building. The patch panel does not require any power and it has no lights. Each patch panel port must be connected with a patch cable to the hub or switch in order for the workstation or laser printer connected to the data jack to function.
- Power Outlet - is where the battery back-up or UPS gets its power.
- Power Strip - is the device of outlets that plugs into the wall.
2.9 TROUBLESHOOTING
2.9.1 Warning and Error Messages
The Cornerstone system uses both warning and error messages. Warning messages provide information or indicate when data is outside of normal range. Warning messages stop the cursor, but allow the user to continue by pressing Enter. The user can save a field regardless of the warning. Error messages do not allow a user to continue until the error has been corrected. The save function is not allowed when an error message has been displayed.
2.9.2 Timeout Mode
When the PC has not been used for 10 minutes, the Cornerstone system goes into "timeout mode." Once the PC goes into timeout mode, the Cornerstone system will go back to the Cornerstone Main Menu. Any data that has not been saved will be lost.
2.9.3 Cornerstone Website
The Cornerstone website contains links to the User Manual, Version Letters, printable forms, User Group information, and many other useful Cornerstone related documents.
2.9.4 Cornerstone Service Desk: (866) 791-4554
The Cornerstone Service Desk is available to answer questions and provide solutions to problems regarding both software and hardware. The Cornerstone Email Address is customerservice@cstonesupport.com. The Cornerstone Service Desk telephone number is (866) 791-4554. The Service Desk is open Monday through Friday from 7:30 am to 5:00 pm, except on holidays and as outlined in Beginning of Day messages.
2.9.5 Computer Care Tips
Overview
- The following are some basic pointers on keeping the computer functioning properly:
- Keep the computer in a clean, dry environment. Make sure it rests on a flat, sturdy surface.
- Do not place items on top of the display or cover any of the vents on the display or computer. These vents provide airflow to keep the computer from overheating.
- Keep food and drinks away from any part of the computer. Food particles and spills make the keyboard and mouse sticky and unusable.
- Keep magnets away from the computer.
- Do not get the power switches or other controls wet. Moisture can damage these parts and cause electrical hazard.
- It is good practice to clean the computer periodically to protect the surfaces and ensure trouble-free operation. Use only mild cleaning solutions and a cloth to clean the surfaces of the computer, printer, and keyboard.
- Do not use abrasive cleaners when cleaning the surface of the monitor or screen. The screen surface is easily scratched, so avoid touching it with pens, pencil points, and erasers.
Step by Step Instructions
To clean a computer monitor:
- Gather needed supplies:
- anti-static rag or other soft cloth.
- electrical appliance cleaner (such as Endust), eyeglass cleaner, or cleaner specifically made for monitors.
- Turn off the monitor.
- If using an aerosol product, follow the directions on the can. Otherwise, spray a small amount of fluid onto one half of the rag. Do not spray cleaner directly on the screen or anywhere near the ventilation holes on the monitor. WARNING: Do not spray compressed air or aerosol products near any part of a computer that has power applied (i.e., that is plugged in). These products will often eject a liquid mist that can result in damage to equipment, as well as serious injury to personnel near the equipment.
- Wipe the entire screen.
- Wipe the screen dry immediately with the dry half of the rag.
- Repeat if necessary until monitor is completely clean.
- Clean the monitor frame with the same product or with another product suitable for cleaning plastic.
- WARNING:
- Typical glass cleaning products will leave streaks, and paper towels might leave dust.
- Ignore advice to use anti-static sheets (used to soften laundry) because they will scratch the monitor.
- Do not use any type of abrasive pad, cleanser or alcohol-based product.
- Laptop displays, unlike desktop monitors, are not made of glass. Laptop screens are easily damaged and costly to replace. Follow the instructions found in the laptop owner's manual, which will vary depending on the type of display. Most Dell laptop displays can be cleaned by using a very soft cloth just slightly dampened with water.
To clean a computer keyboard:
- Gather needed supplies:
- Compressed air (in an aerosol can) - Use only on the computer keyboard!
- A soft rag.
- Endust or any nonabrasive household cleaning fluid suitable for cleaning plastic.
- A dust mask, if the user is allergic to dust.
- Shut down the computer.
- Disconnect the keyboard from the computer.
- Use compressed air to clean between the keys, spraying at an angle to dislodge dust and grime. WARNING: Do not spray compressed air or aerosol products near any part of a computer that has power applied (i.e., that is plugged in). These products will often eject a liquid mist which can result in damage to equipment, as well as serious injury to personnel near the equipment.
- Gently shake the loose dust out of the keyboard.
- If using Endust or another aerosol cleaning fluid, follow the manufacturer's instructions. Otherwise, spray a small amount of fluid onto half of the rag. Do not spray cleaner directly on the keyboard.
- Wipe the keys and chassis.
- Wait until the keyboard is dry before reconnecting it to the computer.
- Reconnect the keyboard and restart the computer.
- If the keyboard is damaged, contact the Cornerstone Service Desk® at (866) 7 91-4554.
Cleaning A Server:
Please DO NOT attempt to clean around the server. If the server or the area around the server needs to be cleaned, contact the Cornerstone Service Desk (866) 791-4554 and a technician will schedule a site visit to clean the server.
2.10 SUPPLIES
Cornerstone agencies should keep the following supplies on hand:
Manufacturer Part Number Description
Hewlett Packard cartridge for HP Laser HP 92298A Toner Jet 4 (at least one spare at all times).
Okidata 52106001 Okidata Microline 590/591 replacement ribbon (for WIC workstation printers, keep 6 on hand).
(any) Laser paper - Xerographic quality, letter sized (one case on hand at all times).
Hewlett Packard HP C5708A Hewlett Packard tapes 24GB DDS data cartridges (package of 10, one for each work day).
Hewlett Packard or comparable brand HP C5709A DDS cleaning cartridge (use once a week) - 90M.