eCornerstone User Manual Introduction


eCornerstone is a management information system provided by the Illinois Department of Human Services (DHS) to support the department's programs in youth services and juvenile justice aimed at enhancing the health and wellbeing of at-risk populations. Programs currently supported in eCornerstone include Comprehensive Community Based Youth Services (CCBYS) and Teen REACH. The eCornerstone system is essential to the effective delivery of services and management of these programs. As a web-based system, eCornerstone provides access to program information for qualified users at any location with internet access, and supports a statewide database of program participants, providers, and program management, with real-time updating and agency-wide access to appropriately shared information.

In support of the DHS mission to provide delivery of integrated family oriented services, promote prevention, and quantify the performance of programs and providers, the eCornerstone system provides a secure platform for fulfilling this mission and a structured approach to managing both the CCBYS and Teen REACH programs. Community-based service provider Agencies use eCornerstone to provide services under these programs to positively impact health outcomes for participants.

The Comprehensive Community Based Youth Services program serves youth ages 11-17 that are at risk of involvement in the child welfare and/or juvenile justice system with the overarching goal of family reunification and/or stabilization. It is authorized by the Children and Family Services Act (20 ILCS 505/17 and 17a), and implements Article 3 of the Illinois Juvenile Court Act of 1987 (705 ILCS 405/3 et seq.) A continuum of services are available and provided to youth in high-risk situations, and to their families when appropriate, keeping with the goal of family preservation, reunification and/or family stabilization, or independence, dependent upon the youth's needs. A 24-hour crisis intervention response system is available in emergency situations for referrals from youth, parents/guardians, police, courts, schools, Safe Place, and the Department of Children and Family Services (DCFS).

The Teen REACH program (Responsibility, Education, Achievement, Caring and Hope) was implemented by DHS beginning in 1998 in an effort to provide positive youth activities during non-school hours. Through prevention-focused activities, Teen REACH programs seek to expand the range of choices and opportunities that enable, empower and encourage youth from ages 6 through 17 to achieve positive growth and development, improve expectations and capacities for future success and avoid and/or reduce risk-taking behavior. Programs are to establish linkages with schools, and are encouraged to establish linkages with DHS local offices, local businesses, and other community service providers. Teen REACH programs must provide core services and may include additional services appropriate to community and participant needs. Core Services include improving academic performance; recreation, sports, and cultural and artistic activities; positive adult mentors; life skills education; parental involvement; and Service Learning.


The main purpose of this user manual is to assist the user in becoming familiar with the screens that are available in the eCornerstone system.


This user manual provides step-by-step instructions intended to familiarize the user with the screens that are available in the eCornerstone system. Screenshots are provided to assist the user. This guide assumes that the user has at least a basic working knowledge of computers. It is advised that the user reads how to properly use this user manual, please see How to Use this Manual.

How to Use this Manual

This manual is not intended to lead the user through the flows of screens to complete specific tasks in the eCornerstone system.

This user manual provides information about each program that uses the eCornerstone system, provides a brief explanation on each screen's function and how to access them, provides step -by-step instructions for each screen, informs the user of what other screens are accessible from a screen, provides hyperlinks to help navigate through the manual, and additional notes that may be helpful to the user. It is recommended that user utilizes the bookmark tabs to navigate through the manual more effectively.

Worker Registration and Security Roles

Each worker must register with DHS in order to receive appropriate system access for their security roles(s). Access to eCornerstone website requires the email address used for registration into the Tivoli Access Manager (TAM) as required by DHS. During the registration process, workers indicate the roles they desire and the appropriate approving entity will either grant or deny the access. A worker can only have one security role. A worker can access multiple agencies with the same login, if approved.

Equipment Requirements

  • A computer with internet access.
  • Security software installed.

Chapter One