November 24, 2014 - Child Care Payment Update

Illinois Department of Human Services (IDHS) continues to provide up to date information on Child Care Assistance program payments.

Here is the latest information provided on the Child Care information phone line: (217) 524-9041.

IDHS and Action for Children have a special Hotline to call for Cook County providers who are facing financial hardship due to delayed payments. The number is 877-581-3691. The hotline is staffed by Action for Children.

To find out when your payment was entered, you usually can use 800-804-3833. That number is supposed to tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Unfortunately, 800-804-3833 for some callers, has not been working well lately. Later in this call we will give you some web site information that you can use to see approved and issued payments. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number. NOTE: November 27th and 28th are state holidays.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to the Office of the Comptroller.

The mid-month funding continues to be available and many payments are being approved by IDHS. On Monday night, November 24th, IDHS will be approving MOST payments entered on November 20th. We note MOST on the approval of entered payments because some payments require extra technical work to process the payments, or there might be an issue with the provider information which can cause delays on the approval of the payments.  Funding should remain available through the end of the month which will allow for many more payments to become approved by IDHS within two or three (2-3) working days after the payment was entered.

For issued payments, the Office of the Comptroller should be issuing payments on November 24th that were approved by IDHS on Thursday, November 20th. As payments become approved by IDHS, they should be issued by the Office of the Comptroller in one to three (1-3) working days after the approval date.

The child care payment process is three (3) Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors, the payment is approved by IDHS.  After the payment is approved, generally the payment will be issued by the Office of the Comptroller one to three (1-3) working days after the approval.  Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts two (2) working days after issue. Weekends and holidays are not working days.  NOTE: November 27th and 28th are holidays.

To follow payments via the internet, you can see approved payments at:

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date
  • Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:

  • Go to Financial Inquiries (tab at top of the page)
  • Click on:  Vendor Payments
  • Enter:  SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page

Thank You!