5 - Qualifications at Hire: In addition to at least one year of experience working in human services and passing background check requirements, persons employed to provide PUNS, PAS, ISSA and/or Service Facilitation must be Qualified Intellectual Disability Professionals (QIDP) as defined in Rule 115.200, "Standards and Licensure Requirements for Community Integrated Living Arrangements." This requirement applies regardless of whether their work is full-time or part-time. In addition, good oral and written communication skills, including basic word processing skills, are required.
Training Provided at ISC Agency Orientation: Employee checklist set up for satisfactory completion (on a scale of not satisfactory, needs improvement, satisfactory) within 30 days, 60 days and 90 days on the following knowledge/skill evaluation by agency trainer or supervisor:
- Agency provided - Office P & P/HR forms/ISC job description and duties
- DHS provided - Modules applicable to job duties (DHS learning management system, webinars/DVD's) for knowledge acquisition of program rules and procedures (i.e., PUNS, eligibility requirements, Bogard, PAS file requirements, ISSA on-site monitoring visit requirements, terminating services) with summary fact sheet and knowledge test on each module
- Agency provided - Job shadowing, coaching and practice of skills necessary for ISC job performance
a. identifies and contributes to all elements of the service planning process, (including formal and informal assessment; self-assessment; formulation of outcome goals, objectives and training methods; development of appropriate methods for determining progress; reassessment and revision of the service plan)
b. works within a team process (including facilitating meetings and providing follow up)
c. facilitates communication (including interpreting non-verbal communication, especially as presented by persons with developmental disabilities; empathizing with others' points of view, and assisting others in expressing their own viewpoints and opinions)
d. assists with conflict resolution (including facilitating communication, developing alternative strategies and helping restore normalcy)
e. communicates without bias, including interpreting technical information to persons inexperienced in the use of technical language and documenting in consumer files)
f. identifies, utilizes and develops resources that are important for the DD service planning process and for DD service delivery
g. utilizes professional assessments and service reports in the determination of eligibility for services, especially services provided through the Home and Community-Based Waiver
h. organizes one's professional activities so that deadlines are met, appointments are kept and non-productive time (e.g. travel and personnel reports) is minimized
i. maintains a professional demeanor that presents a positive approach to service issues, and
j. demonstrates proper billing techniques
Ongoing professional development: QIDP's working as Independent Service Coordinators update their job skills and knowledge, earning at least 20 hours of continuing education annually in job-related training, including training covering topics related to all 9 QIDP certification modules within every 3 years. Continuing education may be CEU's, college courses, conferences, local training events or other relevant training with DHS/DDD pre- or post-event approval (using established criteria for approval).
i. Annually the Division and all ISC agencies determine training topics offered for the next year.
Distinguish between entry level and higher level skilled Service Coordination and separate by distinct service delivery. For example, two services within the waiver, one called Service Coordination and a second one called Enhanced Service Coordination for people who have complex medical needs, complicated behavioral health conditions along with DD, or other combinations of specific conditions (either health related or environment related) which require a higher skilled service coordination staff member.
Specific requirements would include 20 hours of formal professional training about the specific condition, and demonstration of additional skill. (This recommendation may be for the Business Process team to consider).