Due to a review finding from the United States Department of Agriculture (USDA) Food and Nutrition Service (FNS), procedures for issuing the Link Card in the FCRC are revised. Federal regulations require responsibility for issuing the Link card be divided between at least two persons to prevent any one worker from having complete control over authorizing SNAP benefits and issuing the Link card for accessing those benefits.
The same person cannot be responsible for authorizing the benefits on a case and issuing the Link card. In the rare event that this must occur due to the lack of staff availability, the worker must request and be given written approval from a supervisor, local, or regional administrator who will verify correct procedures have been followed prior to issuing the card. The written approval may be via email.
[signed copy on file]
Michelle R. B. Saddler
Secretary, Illinois Department of Human Services
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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