April 14, 2014 - Child Care Payment Update

Child care providers offer a vital service for working parents and we know how critical it is for them to receive payments from the state on a regular basis. We at IDHS continue to work to expedite the payments that were delayed as a result of the switch to the new Child Care Management System launched on January 14, 2014, and to keep providers informed on the progress of payments. We are also working hard on correcting payment errors that occurred in recent weeks. We continue to see progress in correcting those errors. In some cases, payments to home providers had union dues/fair share deductions calculated incorrectly. Some payments withheld too much and some payments did not withhold enough. IDHS has corrected most of those errors and regular payments are being processed this week.

IDHS and Action for Children have a special Hotline to call for Cook County providers who are facing financial hardship due to delayed payments. The number is 877-581-3691. The hotline is staffed by Action for Children.

Below is the text from today's message on the Child Care Payment information line:

Phone Line = (217) 524-9041

You have reached the DHS Child Care payment information line. Today is April 14th. There is lots of information on this call. So, you may want to take some notes. Please listen to this message completely! To find out when your payment was entered, you can use 800-804-3833. That number will usually tell of entered payments the working day after entry, approval of a payment the working day following the approval, and generally will tell about issue of a payment two working days after the issue. Licensed providers must enter the IVR case numbers to hear information on their payments. Please refer to the most recent child care certificate or other child care case information for the IVR number.

If you have a question regarding a redetermination, approval, address change, certificate needed, the number of days entered in for a payment, and many other questions, you will need to contact your child care office that takes care of your case. Also, contact the child care office that handles the case for any payment that was issued but was not received, or for those returned undeliverable to The Office of the Comptroller.

For this program, we draw our Federal Child Care funds in the middle of the month each month which allows us to approve and issue the majority of the payments. Some months we still have funds from the previous month that allow us to approve some payments early in the current month. Some of the payments with an entry date up to April 4th were approved by DHS on Thursday and Friday April 10th and April 11th. We expect more payments to become approved after fifteenth, when our main funding for the month is available.

There are still payments with entry dates from February, March, and April that have not been approved by DHS due to technical issues that require special processing. Procedures to fix the technical issues are taking longer than anticipated to process these payments. Our programmers believe they are close to a fix, and are hopeful some of these payments may start to be approved around the end of the week. We should have more specific information on these in a couple days.

**For issued payments, most payments approved by DHS on April 10 were issued by The Office of the Comptroller on Friday April 11th. More payments should be issued late this week.

We realize there are some isolated problems with approved and issued payments lately that did not calculate correctly. DHS is working to identify why the problems occurred. A resolution and a reimbursement process were mailed earlier this month. The letter that was mailed can also be viewed on the DHS web site of: www.dhs.state.il.us  

The child care payment process is 3 Steps. Your payment is entered into the child care system, when funding is available, and the system has no errors the payment is approved by DHS. After the payment is approved, generally the payment will be issued by The Office of the Comptroller 1-3 working days after the approval. Paper checks are mailed the next working day after being issued. Direct Deposit and debit card payments are in accounts 2 working days after issue.

To follow payments via the internet, you can see approved payments at:  www.dhs.state.il.us

  • Go to tab: FOR PROVIDERS
  • Click on: Payments
  • Click on: Provider Payment Inquiry
  • Enter: SS# or FEIN
  • Click on: Submit
  • CVR date is the approved date
  • Correct issue date will appear two working days after being issued

To see if a payment has been issued by the Office of the Comptroller use:  illinoiscomptroller.gov

  • Go to Financial Inquiries (tab at top of the page)
  • click on Vendor Payments
  • Enter SS# or FEIN
  • For the next two pages click on the Gray Boxes at bottom of page (Payments and Find Warrants)
  • Most recent issued payment will be listed at top of the page.

Check back for more updates in the next few days. Thank You