March 28, 2014
Dear Child Care Provider:
This notice concerns payments made to you for the Child Care Assistance Program. Due to programming errors, the Department of Human Services incorrectly deducted union dues amounts as well as parent co-payment amounts resulting in either an over- or under-payment to some providers for some cases. These incorrect payment amounts were caused by the IDHS payment system. SEIU was not responsible for these payment errors in any way. IDHS has worked very hard to ensure that these errors have been corrected and will not re-occur.
IDHS will be taking the following steps to adjust for the incorrect payments:
We apologize for the hardship that this has caused our home providers. We are confident that the programming issue that caused these errors has been fixed so that these errors do not reoccur. We also continue to make improvements to our new Child Care systems to ensure CCAP continues to provide needed services to the low-income working families in Illinois.
Linda Saterfield, Associate Director
Office of Early Childhood
Illinois Department of Human Services
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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