Team 1 - Support Coordination Enhancement

The Support Coordination Enhancement Team will define the role of service coordinators under the new case management system.

Team Responsibilities

  1. Map out strategies for implementing key components of the change initiative.
  2. Identify and overcome obstacles to successful implementation of the change initiative.
  3. Provide Steering Committee with status reports.

 Team Focus

  1. Identify the competencies, knowledge, training and resources needed to perform their jobs competently.
  2. Identify changes needed in structure and/or business processes to support the service coordinators.
  3. Identify a set of performance measures for use in ascertaining the effectiveness of the ISC/PAS agencies.


Name Organization Email Address
Facilitator: Mary Lou Bourne Support Development Associates
Co-Chair Persons: Jennifer Gilmore
Denise Oligney-Estill
Service, Inc.
Communicator: Denise Oligney-Estill Prairieland
Liaison: Andrea Medley DDD, Bureau of Community Services
Members: Gary Hake Southern Illinois Case Coordination Services
Mary McGlauchlen Central Illinois Service Access
Laurie Jerue Family Member
Alise Raisbeck Community Service Options for Rock Island/Mercer Counties
Molly Danay  Community Service Options for Rock Island/Mercer Counties
Steve Boisse PACT, Inc.
Lisa Jacino Day One Network
Sherry Hinds DDD, Program Development & Medicaid Administration 
Tina Leman Apostolic Christian Services
Lisa Lew Clearbrook