2-1-1 Illinois - Application for Service

In August of 2011, the Illinois Department of Human Services (DHS) authorized 2-1-1 Illinois to oversee 2-1-1 services and call center(s) selection within the state.

2-1-1 Illinois is now accepting applications for a call center to provide 2-1-1 services for Marshall, Peoria, Putnam, Stark, Tazewell, and Woodford counties in Illinois.


Completed applications are due no later than 5:00 p.m. CST, February 15, 2013.

The application is available at http://fluidsurveys.com/s/211-3/

Additional Supporting Material(s) Required


Attached is an Expense Model spreadsheet that reflects a call center's estimated expenses. The expenses are calculated based on the estimated population size and historical startup data from other 2-1-1 call centers. Since the expenses in the spreadsheet are estimated, please change the expenses to reflect your costs for each line item. Any modifications of estimated expenses +/- 10% must be explained in a separate narrative.


The funding sources worksheet with your projected sources of revenue must be completed. (Letters of Intent from sources of revenue identified are required)

Deadline for Supporting Materials

The Expense Model along with the explanation narrative and letters of intent from funders and other attachments should be emailed no later than 5:00 p.m. CST, February 15, 2013 to: 211illinoisreviewcommittee@gmail.com

The Application and Expense Model are based upon standards set by the Alliance of Information and Referral Systems (AIRS) and financial planning tools developed by United Way Worldwide.

Application & Expense Model Questions

Direct to: 211illinoisreviewcommittee@gmail.com

Note: The on-line application form does not allow for interruptions in the submission process (e.g.; data cannot be saved for completion at a later date).

The link listed below provides additional information regarding 2-1-1.

Alliance of Information and Referral Systems: http://www.211us.org/