CCMS Function
Application
Helpful Training Material:
- Process a New Child Care Application Job Aid
- Email, Fax and Submit Online Job Aid
- Processing a New Application Web-based Training
Case Information
Helpful Training Material:
- Add or Update Family Information Wizard
- Add or Update Parent/Guardian Information Wizard
- Create a Confidential Case Wizard
- Create or Update a Case Note Wizard
- Create or Update a Parent Co-Pay Wizard
- Create or Update a Service Authorization Wizard
- Document Grace Period Information Wizard
- Search for a Case Wizard
- View or Add/Update a Verification Record Wizard
- View or Update Case Information Wizard
- View or Update Child Care Arrangement Wizard
- View or Update Income Information Wizard
- View or Update School, Training, or Activity Information Wizard
- View or Update Work Information Wizard
City of Chicago
Helpful Training Material:
- Search the City of Chicago Database Wizard
Customer Service
Helpful Training Material:
- Process an Appeal Work Item Job Aid
- Process an Attendance Exemption Work Item Wizard
- Process an Overpayment Work Item Job Aid
- Process a Policy Clarification Work Item Wizard
- Process a Training Request Work Item Wizard
- Process a Service Request Work Item Wizard
Dashboard
Helpful Training Material:
- Create a Broadcast Message Wizard
- Understanding the CCMS Dashboard Wizard
Documents
Helpful Training Material:
- Email, Fax and Submit Online Job Aid
- Search for a Document Wizard
- Generate and Print a Document Wizard
- Validate a Document Wizard
- Forms Job Aid
- Documents & Work Items Web-based Training
Duplicate Case
Helpful Training Material:
- Resolve a Duplicate Case Job Aid
Eligibility
Helpful Training Material:
- Determine Eligibility Wizard
- View and Update the Document Checklist Wizard
Overpayment
Helpful Training Material:
- Process an Overpayment Work Item Job Aid
PIQA
Helpful Training Material:
- PIQA Field Review Job Aid
- Process an Audit Work Item Wizard
- Process a Sanction Work Item Wizard
- Process a Subpoena Work Item Wizard
- Process a Violation Referral Work Item Wizard
Provider Information
Helpful Training Material:
- Add or Update Provider Holidays/Days Off Wizard
- Add or Update Provider Household Members Wizard
- Add or Update Provider Record Information Wizard
- Add or Update Provider Location Rates Wizard
- Create or Update a Provider Note Wizard
- Closeout a Provider from a Case Wizard
- Search for a Provider Wizard
- Provider Management Web-Based Training
Redetermination
Helpful Training Material:
- Processing a Redetermination Job Aid
Reminder
Helpful Training Material:
- Update a Reminder Information Wizard
- View or Dismiss a Reminder Wizard
Reports
Helpful Training Material:
- Reports Crosswalk Job Aid
- Create/View Report Job Aid
Routing & Security
Helpful Training Material:
- Create a Team Wizard
- Search for and Update a Security Group Wizard
- Search for and Update a Team Wizard
- Search for and Update a User Wizard
- Set-Up or Update Routing Information Wizard
- Box Tracking Wizard
Scanning
Helpful Training Material:
- Scanning Documents Using Kofax Job Aid
Shared Case
Helpful Training Material:
- Create a Shared Case Job Aid
Tasks
Helpful Training Material:
- Tasks Crosswalk Job Aid
- Search, View and Mark a Task Wizard
Transfer Case
Helpful Training Material:
Work Item
Helpful Training Material:
- Work Items Job Aid
- Create a Work Item Wizard
- Create or Update a Work Item Note Wizard
- Search for a Work Item Wizard
- Documents and Work Items Web-Based Training
