There are many different types of Service Requests, including: Parent Complaint, Provider Complaint, Legislative Inquiry, Union Inquiry, Union Grievance, General Question, Web bits, Payments, or Mail Control. This wizard can be used to create all types of Service Request Work Items.
Refer to the Create a Work Item, Create a Case Note, and Create a Work Item Note wizards to assist you in processing a Service Request Work Item.
The agency in the Assigned Org field is the organization that owns the Work Item and receives the task. CCMS will send the task to the correct team according to that agency's routing rules.
The Service Request is created and assigned to the appropriate organization.
Illinois Department of Human ServicesJB Pritzker, Governor · Grace B. Hou, Secretary
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