Software & Installation Instructions

ROCS VERSION 5.07 and Older Versions will no longer be supported.


  • If you are moving your ROCS application from one server to another and/or one computer to another 
    PLEASE contact the ROCS Help Desk for assistance with authorization of the Actian Btrieve License Key.
  • To obtain the ROCS Version 6.17 download and instructions, please click on the following link:  ROCS Download Instructions
  • ROCS Version 6.17 is available for 64-bit operating systems like Windows 10 and 11 Professional only.
  • Home Premium versions of Windows operating systems are not supported.
  • Version 6.0 series requires a license key specifically assigned to our agency - DO NOT download if you do not have a license key already assigned.  You must 1st contact our office for assistance with the installation of the 6.17 version of ROCS.  We would prefer to work with you to complete this installation.  Please email and schedule a time for this.
  • NOTE:  The new version of the ROCS application (6.06 thru 6.17) may not be acceptable to your antivirus application.  If the executable is deleted from your computer by your antivirus application, you will need to create an exception to the whole PRS folder.  In particular the PRS/PRSW/gsd01000.exe file within the settings of your antivirus application.
  • To do this follow these steps:
    • 1 - disable the antivirus application (Real Time Protection)
    • 2 - reinstall the software to restore the gsd01000.exe
    • 3 - create the exception within the antivirus application settings for the gsd01000.exe file in the PRS\PRSW folder and the PRS\PRSW

      folder itself.  Both exceptions should work together to keep the gsd01000.exe from being deleted.

    • 4 - open the ROCS software using the gsd01000.exe or your shortcut on the desktop, to make sure the software is working
    • 5 - enable the antivirus application and check the software again to make sure it is working.

New Providers:  Do not attempt to install the software before contacting the ROCS Help Desk.  You must request agency specific and client files by sending an email request to

 Computer Requirements

  • ROCS Version 6.17 is compatible with 64-bit Windows 10 and 11 Professional operating systems only. 
  • Home premium versions are not supported.
  • NOTE:  The 6.0 series requires a license key and you must contact our office to obtain the license key.  We will need to assist in the installation of the software which will take about an hour. 
  • If you are currently using a virtual computer to run the ROCS software, we recommend that you upgrade to the new version 6.17 and discontinue the use of the virtual computer.
  • MAC computers are not supported.
  • For more information send an email message to

Contact the ROCS Technical Support

 Updated 4/11/2024