At any point throughout processing a work item, you can create a work item note. It is a best practice to add work item notes to document decisions and additional information about a work item. All CCMS users have the ability to view notes for a work item. In order to create or view a work item, you first must be in the context of a work time. You are in the context of a Work Item when the Work Item Type and ID display in the purple header.
A Work Item Note is created, viewed, deleted, or updated.
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