BCCD Inquiry-Only CCMS Training Roadmap

This training curriculum is designed for the CCMS users who have read-only access into CCMS. Role with this type of access may include: Payments & Collections, Fraud/Audit groups, and local office TANF caseworkers.

Checkpoint #1 - CCMS Web-Based Training

CCMS web-based training will introduce you to CCMS functionality and concepts. It will give you a basic understanding of how to navigate and find information in CCMS. Web-based trainings allow participants to access self-paced learning that can be completed at their work computers.  Courses are designed with narrated slides, learning activities, and evaluations to assess learning. By accessing web-based training, participants can learn new information in between scheduled instructor-led training or allow existinng users to refresh their knowledge.

The web-based courses you should take are listed below. You can also record your final test scores here:

Child Care Policy Refresher (webinar) Optional
CCMS Introduction & Inquiry X
CCMS Work Items & Documents Optional

Your organization's CCMS Point of Contact will help you register for the web-based training using your Net.Learning user ID & password.

Checkpoint #2 - CCMS Classroom Training

You will receive all of your CCMS training through the web-based trainings and webinar courses.

Classroom training is not required for staff that have Inquiry-Only access.

Checkpoint #3 - CCMS Training Webinars

Post-classroom training webinars will help reinforce the skills you learned in the web-based training. You will view system demonstrations and ask questions to a live instructor. Webinar training allows attendees to participate in training virtually from their office or another location.  Training is conducted by having attendees log onto the "webinar link" and dial into an accompanying conference line.  Webinar training is typically used for sessions which are 1.5 hours or less. Webinar options include:

  • CCMS Work Items & Documents (optional)
  • Finding Information in CCMS (optional)

Checkpoint #4 - CCMS Help Wizards and Job Aids

You can always refer to the Step-by-Step Help Wizards to help complete tasks in CCMS. Wizards provide step-by-step instructions on how to perform a certain process and may include accompanying screeenshots from the system.  These wizards, along with the CCMS Job Aids are posted to the training website shown below:

CCMS Training Website: http://intranet.dhs/oneweb/page.aspx?item=56869

For help with CCMS Training, Net.Learning, or the CCMS Training Website, please contact the BCCD Training Team at DHS.CCTrain@illinois.gov