Resource Directory and Guide (RDG) for Williams Transitions Coordinators

Williams Transition Coordinator
Resource Directory and Guide

Designed for use by Williams Transition Coordinators

Our Goal: Self-empowerment in the community for a full and balanced life.

  • Meaningful work
  • Financial Stability
  • Spiritual Well-being
  • A Happy Home
  • Fun & Recreation
  • Good Mental & Physical Health
  • Accessibility
  • Education & Skills Training
  • Family & Friends

Table of Contents

  1. Introduction
    1. Department of Human Services
      1. Division of Alcohol and Substance Abuse (DASA)
      2. Division of Developmental Disabilities (DDD)
      3. Division of Mental Health (DMH)
        1. Division of Mental Health Recovery Support Services
      4. Division of Rehabilitation Services (DRS)
      5. Division of Human Capital Development (HCD)
      6. Division of Community Health and Prevention (CHP)
    2. Department on Aging (DOA)
    3. Department of Public Health (DPH)
  3. Department of Healthcare and Family Services (HFS)
    1. Mental Health Services
    2. Healthcare
    3. Housing
    4. Vocational
    5. Co-Occurring Substance Abuse
    6. Co-Occurring Developmental Disability
    7. Other Public Supports
    8. Natural Supports
    9. Peer Support and Wellness Tools and Resources
    10. Social Networking Sites
    11. Personalized Wellness Site


The Resource Directory and Guide is a tool for use by transition coordinators assisting members of the class of citizens identified by the Williams Consent Decree. It is the role of the transition coordinator to help the class member secure key resources as he or she prepares to exit an IMD facility and begin independent living in a community of their choice. The Decree calls for preparation in several life areas, such as housing, furnishings, entitlements, health care, mental health care and other domains.

The Consent Decree set forth the expectation that services operated under auspices of four major Illinois public services entities be covered by this Resource Directory and Guide, they are:

  • Department of Aging (DOA)
  • Healthcare and Family Services (HFS)
  • Department of Human Services (DHS)
  • Department of Public Health (DPH)

In response to the Consent Decree, the DHS, Division of Mental Health developed an implementation plan which included a recommendation for the services domains that would be addressed by the Resource Directory and Guide. The domains include:

  • Mental Health Services
  • Healthcare
  • Housing
  • Vocational
  • Co-Occurring Substance Abuse
  • Co-Occurring Developmental Disabilities
  • Other Public Supports
  • Natural Supports

A table organizing community living services and supports in each of the above domains is presented on page 3 of this Guide.

The Resource Directory and Guide is organized in two ways. First there is a listing of helpful resources within State of Illinois governmental bodies. These resources are useful to the transition coordinator needing guidance within each Department of public service. General information lines or websites can help orient the user to the range of services offered by funded community provider networks, or by offices operated and staffed by State of Illinois employees. Each Department has identified a resource person(s) that can answer questions about available services, or help to resolve an access problem to those services. Second, information on resources has been organized following the service domains and categories identified in the Consent Decree Implementation Plan (see table on page 3). This is useful for the transition coordinator that understands the specific resource they are interested in and wishes to locate that resource in the community of interest. 

This Directory makes heavy use of website links to pre--existing service directories developed by others. In this age of information, it seems that there are countless web-based resources that can be used by the consumer of both public and private services and supports. No doubt, the user of this Directory will discover new resources as Williams' class members prepare to move into a growing number of Illinois communities. For this reason the Resource Directory and Guidelines will be maintained as a posted web-base tool, rather than a printed document. In this way, the Directory can be modified from time-to-time to incorporate new or better resources discovered by the transition coordinators themselves. Toward this end, we ask that you send any comments, feedback, or information about new resources to: (to be determined)

Williams Community Services Overview of Needs & Supports

Service Funding
Mental Health Services
Mental Health Assement & Planning Medicaid Funded Services
Psychiatric Mental Health Services (e.g psychotropic medications) Medicaid Funded Services
Rehabilitative Mental Heatlh Services Medicaid Funded Services
Residentail Support Services Medicaid Funded Services
Medications Medicaid Funded Services
Home Health Services and Supports Medicaid Funded Services
Assistive Equipment Medicaid Funded Services
Skilled Nursing Care Medicaid Funded Services
Lifestyle/Behavioral Modification Resources Medicaid Funded Services
Primary Care Medicaid Funded Services
Specialty Care Medicaid Funded Services
Permanent Supported Housing Other state government funded services
Vocational Rehabilitation and Career Counseling Other state government funded services
Physical Restoration Other state government funded services
Training, Placement, Follow Along Other state government funded services
Supported Employment Other state government funded services
School to Work Transition Other state government funded services
Co-Occuring Substance Abuse
Outpatient Substance Abuse Service Medicaid Funded Services
Day Treatment Substance Abuse Services Medicaid Funded Services
Medically Monitored Detoxification Medicaid Funded Services
Residential Substance Abuse Services Medicaid Funded Services
Co-Occurring Developmental Disability
Assessment, Screening, Advocacy Medicaid Funded Services
In-home Supports Medicaid Funded Services
Day Services Medicaid Funded Services
Residential and Community Integrated Living Arrangements Medicaid Funded Services
Intermediate Care Facilities (ICFDDs) Medicaid Funded Services
Support Service Teams Medicaid Funded Services
Other Public Supports
Supportive Nutrition Medicaid Funded Services
Consultation/Education Medicaid Funded Services
Family Case Management (Pregnant Women and Infants Medicaid Funded Services
Home Visitation Program to prevent child abuse Medicaid Funded Services
Natural Supports
Family and Friends Other Available Services
Church, Spiritual/Faith Other Available Services
Libraries Other Available Services
Community Support Groups Other Available Services
Community Colleges Other Available Services
Food Pantries Other Available Services


Department of Human Services

The Illinois Department of Human Services (IDHS) manages State human service systems, including the public mental health system through the Division of Mental Health. The mission of the IDHS is to assist Illinois residents in achieving self-sufficiency, independence and health to the maximum extent possible by providing integrated family-oriented services, promoting prevention, and establishing measurable outcomes in partnership with communities. The IDHS is able to connect eligible clients to a wide range of human services at one location because it administers community health and prevention programs, oversees programs for persons with developmental disabilities, mental health and substance abuse problems, provides rehabilitation services, and helps low-income persons with financial support, employment, training, child care, and other necessary family services. The IDHS local office staff use a family-centered approach to identify client needs; determine eligibility for benefits; link clients to appropriate programs, and refer them to services in their community. Increasing systems integration among the divisions and offices of IDHS improves the accessibility of support services for the mental health service system and enhances service delivery for individuals coping with mental illness.

  • General DHS Information: DHS Website
  • Helpline for all DHS services:800-843-6154 [Voice] 866-324-5553 [TTY]
  • DHS Family Community Resource Centers  DHS Office Locator
  • DHS services are organized under six distinct Divisions, with each Division operating offices in the five regions across Illinois. The DHS Regional Map shows the five regions and the counties within each region.

Following are the resource people identified for each DHS Division by Region. These contacts are prepared to consult with transition coordinators and help them to locate and access specific services at specific sites.

Division of Alcohol and Substance Abuse (DASA) 

866-213-0548 [Voice] 866-843-7344 [TYY]

Treatment services for alcoholism & addiction are offered through an extensive state-wide provider network

Region-level resources(s)

All Regions 

Trina Dietrich, MISA Manager Phone: 217-557-6604

Division of Developmental Disabilities (DDD)

For a person having an IQ of 70 or below, the office locator at this site can be used to find local Pre-Admission Screening (PAS) provider.

888-337-5267 [Voice] 866-376-8446 [TTY]

Region-level resource(s):

All Regions 

Katherine Madison, Region 1 Network Facilitator 


Division of Mental Health (DMH)

Office locator is found at bottom of page.

800-843-6154 [Voice] 866-324-5553 [TTY]

DMH funded agencies provide mental health services based on a mental health assessment to adults and children who are diagnosed with a mental illness or emotional disturbance and an impaired level of functioning. Services are designed to restore, manage, and rehabilitate an individual's mental condition. Services are focused on recovery and assisting individuals to participate fully in the community

Division of Mental Health Recovery Support Services
Region Contact Person e-mail phone

Director of Recovery Support Services

Nanette Larson 309-693-5228

Associate Director of Recovery Support Services

Julie Jones 309-693-5192
Regional Recovery Support Specialists
Region 1 North Virginia Goldrick 773-794-5680
Region 1 South Marty Hines 708-473-8768
Read MHC Judy Scott 773-794-4064
Region 2 West Eldon Wigget 815-987-7033
Elgin MHC

Wayne Beyer

Patricia Lindquist

847-742-1040 x3153

847-742-1040 x2985

Singer MHC Marvel Boolman  815-987-7579
Region 3  Tom Troe  309-693-5231
Region 4 Patrick Hayes  217-786-7626
McFarland MHC

Christine Elvidge

Nancy McVey



Region 5 Southern Rhonda Keck 618-833-5161 x2515
Region 5 Metro East Cindy Mayhew  618-474-8313
Alton MHC Shelli Claro 618-474-3938
Choate MHC Sam Hite 618-833-5161 x2366

Division of Rehabilitation Services (DRS)

DRS Programs and the Office Locator are found at bottom of page.

800-843-6154 [Voice] 866-324-5553 [TTY]

The DRS is the state's lead agency serving persons with disabilities. Our DRS staff works one-on-one with individuals who have disabilities and their families to empower them to reach their employment, education, and independent living goals. DRS staff provides services to people with disabilities in 48 local offices located in communities throughout the state.

Division of Human Capital Development (HCD) 

Choose the appropriate link and a new page will appear. Each page has an office locator at the bottom.

800-843-6154 [Voice]866-324-5553 [TTY]

The Division of Human Capital Development helps Illinois residents by connecting them with many programs and services. While our division is well known for helping people with cash, medical, food stamps, and childcare, our staff will help you find services from other DHS divisions, other state agencies, and from your local community.

Division of Community Health and Prevention (CHP)

Page contains an alphabetical listing of programs and providers.

800-843-6154 [Voice]866-324-5553 [TTY]

The Division of Community Health and Prevention improves the health and well-being of families and individuals through partnerships and services that build community competence.

Department on Aging (DOA) 

Department on Aging - Programs

1-800-252-8966 [Voice] 888-206-1327 [TTY]

The Illinois Department on Aging (DOA) helps older people live independently in their own homes and communities. As the population ages, services and programs for older people must evolve as well because longevity means more when quality of life is enhanced. To best serve older adults, we must also serve their families and teach younger people about the realities of aging, so many of our programs have an intergenerational emphasis. Working with Area Agencies on Aging, community-based service providers and older people themselves, the Illinois Department on Aging strives to improve quality of life for current and future generations of older Illinoisans.

DOA Area Map

The Department on Aging Area Map has active links direct to the below listed offices.

DOA Area Office List  

Planning and Service Area 1  

Northwestern Illinois Area Agency on Aging

(Boone, Carroll, DeKalb, JoDaviess, Lee, Ogle, Stephenson, Whiteside, and Winnebago Counties) - Grant Nyhammer, Executive Director & General Counsel

1111 South Alpine Road, Suite 600

Rockford, IL, 61108

1-800-542-8402 (9 counties only)


Fax: 815-226-8984


Web: Northwestern Illinois Area Agency on Aging 

Planning and Service Area 2

Northeastern Illinois Area Agency on Aging

(DuPage, Grundy, Kane, Kankakee, Kendall, Lake, McHenry, and Will Counties) -

Lucia West Jones, Executive Director

Mailing address:

P.O. Box 809

Kankakee, Illinois 60901-0809

Main Office (Non-U.S. Post Office deliveries):

Kankakee Community College

River Road, West Campus - Building 5

Kankakee, Illinois 60901

1-800-528-2000 (Calls will be directed to proper source.)


Fax: 815-939-0022


Field Office:

245 W. Roosevelt Road - Building 6, Suites 41-43

West Chicago, Illinois 60185


Fax: 630-293-7488


Web: Agency on Aging - Northeastern Illinois 

Planning and Service Area 3  

Western Illinois Area Agency on Aging

(Bureau, Henderson, Henry, Knox, LaSalle, McDonough, Mercer, Putnam, Rock Island, and Warren Counties) - Barbara Eskildsen, Acting Executive Director

729 34th Avenue

Rock Island, Illinois 61201-5950

1-800-322-1051 (I & A)


Fax: 309-793-6807



Web: Western Illinois Area Agency on Aging 

Planning and Service Area 4  

Central Illinois Agency on Aging, Inc.

(Fulton, Marshall, Peoria, Stark, Tazewell, and Woodford Counties) -

Joanne Thomas, Executive Director

700 Hamilton Boulevard

Peoria, Illinois 61603-3617



309-674-1831 (TTY)

Fax: 309-674-3639

E-mail: or

Web: Cental Illinois Agency on Aging

Planning and Service Area 5  

East Central Illinois Area Agency on Aging, Inc.

(Champaign, Clark, Coles, Cumberland, DeWitt, Douglas, Edgar, Ford, Iroquois, Livingston, McLean, Macon, Moultrie, Piatt, Shelby, and Vermilion Counties) - Michael J. O'Donnell, Executive Director

1003 Maple Hill Road

Bloomington, Illinois 61704-9327

1-800-888-4456 (I & A) (Sixteen county area only.)


Fax: 309-829-6021


Web: East Central Illinois Area Agency on Aging 

Planning and Service Area 6  

West Central Illinois Area Agency on Aging

(Adams, Brown, Calhoun, Hancock, Pike, and Schuyler Counties) - Lynn Niewohner, Director

Mailing Address:

P.O. Box 428

Quincy, Illinois 62306-0428

Non-U.S. Post Office deliveries:

639 York Street, Room 204

Quincy, Illinois 62301

1-800-252-9027 (I & A) (Voice & TTY)


Fax: 217-222-1220


Web: West Central Illinois Area Agency on Aging

Planning and Service Area 7  

Area Agency on Aging for Lincolnland, Inc.

(Cass, Christian, Greene, Jersey, Logan, Macoupin, Mason, Menard, Montgomery, Morgan, Sangamon, and Scott Counties) - Julie Hubbard, Executive Director

3100 Montvale Drive

Springfield, Illinois 62704-4278

1-800-252-2918 (I & A) (217, 309, and 618 area codes only)

217-787-9234 (Voice & TTY)



Planning and Service Area 8

Area Agency on Aging of Southwestern Illinois (Bond, Clinton, Madison, Monroe, Randolph, St. Clair, and Washington Counties) Joy Paeth, Chief Executive Officer

2365 Country Road

Belleville, Illinois 62221-2571



Fax: 618-222-2567


Web: Area Agency on Aging of Southwestern Illinois

Planning and Service Area 9 

Midland Area Agency on Aging

(Clay, Effingham, Fayette, Jefferson, and Marion Counties) - Tracy Barczewski, Executive Director

Mailing Address:

P.O. Box 1420

Centralia, IL 62801-1420

Non-U.S. Post Office deliveries:

434 S. Poplar

Centralia, Illinois 62801-1420



Fax: 618-532-5259

E-mail: or

Web: Midland Area Agency on Aging 

Planning and Service Area 10  

Southeastern Illinois Area Agency on Aging, Inc.

(Crawford, Edwards, Hamilton, Jasper, Lawrence, Richland, Wabash, Wayne, and White Counties) - Yvonne DeKnikker, Executive Director

516 Market Street

Mt. Carmel, Illinois 62863-1558

1-800-635-8544 (618 area code only)


Fax: 618-262-4967


Web: Southeastern Illinois Area Agency on Aging, Inc.

Planning and Service Area 11  

Egyptian Area Agency on Aging, Inc.

(Alexander, Franklin, Gallatin, Hardin, Jackson, Johnson, Massac, Perry, Pope, Pulaski, Saline, Union, and Williamson Counties) - John M. Smith, Executive Director

200 E. Plaza Drive

Carterville, Illinois 62918-1982



Fax: 618-985-8315


Web: Egyptian Area Agency on Aging, Inc.

Planning and Service Area 12  

Senior Services Area Agency on Aging Chicago Department of Family and Support Services (City of Chicago) Joyce Gallagher, Executive Director

1615 W. Chicago Avenue, 3rd Floor

Chicago, Illinois 60622


312-744-6777 (TTY)

Fax: 312-744-0680


Web: Senior Services Area Agency on Aging

Planning and Service Area 13

AgeOptions, Inc.

Suburban Cook County

Jonathan Lavin, President and CEO

1048 Lake Street, Suite 300

Oak Park, Illinois 60301

1-800-699-9043 (Suburban Cook County area only.)


708-524-1653 (TTY)

Fax: 708-524-0870



Web: AgeOptions, Inc. 

Department of Public Health (DPH)

Illinois Departmentof Public Health (DPH)

Springfield Office: 217-782-4977 [Voice] 1-800-547-0466 [TTY]

Chicago Office: 312-814-2793 [Voice]

The Department of Public Health - Public health means different things to different people. It often evokes the image of a restaurant inspector, but the range of services is much broader -- vaccinations to protect children against disease...testing to assure the safety of food, water and drugs...licensing to ensure quality health care in hospitals and nursing homes...investigations to control the outbreak of infectious diseases...collection and evaluation of health statistics to develop prevention and regulatory programs...screening newborns for genetic diseases...programs to meet the special health needs of women. Combined, these vital programs and services make up Illinois' public health system, a system that bears major responsibility for the quality of life in the state. DPH is involved in a number of areas involving the health and well-being of the general public. Local units provide ongoing programs of free immunization, general health clinics, well-child clinics, and crippled children clinics, classes for pregnant women, family planning services, and follow-up and referral services.

The DPH web site contains an A-Z listing by subject matter, and a variety of other links.

DPH Area Office List:

  • IDPH Rockford Regional Office
    4302 N. Main
    Rockford, Illinois 61105

    Office: 815-987-7511
    Fax: 815-987-7822

  • IDPH Chicago Regional Office
    4212 W. St. Charles Road
    Bellwood, Illinois 60104

    Office: 708-544-5300
    Fax: 708-544-5343

  • IDPH West Chicago Regional Office
    245 West Roosevelt Road, Building 5
    West Chicago, Illinois 60185

    Office: 630-293-6800
    Fax: 630-293-6908

  • IDPH Champaign Regional Office
    2125 South First Street
    Champaign, Illinois 61820

    Office: 217-278-5900
    Fax: 217-278-5959

  • IDPH Peoria Regional Office
    5415 North University
    Peoria, Illinois 61614

    Office: 309-693-5360
    Fax: 309-691-2985

  • IDPH Edwardsville Regional Office
    #22 Kettle River Drive
    Glen Carbon, Illinois 62034

    Office: 618-656-6680
    Fax: 618-656-8970

  • IDPH Marion Regional Office
    2309 West Main Street, Suite 106
    Marion, Illinois 62959

    Office: 618-993-7010
    Fax: 618-993-6840

Department of Healthcare and Family Services (HFS)

The Illinois Department of Healthcare and Family Services (HFS) is committed to improving the health of Illinois' families by providing access to quality health care. This mission is accomplished through HFS Medical Programs that pay for a wide range of health services provided by thousands of medical providers throughout Illinois to about two million Illinoisans each year. The primary medical programs are:

  1. Medical assistance as authorized under the Illinois Public Aid Code (305 ILCS 5/5 et seq.) and Title XIX of the Social Security Act, Medicaid.
    217-782-2570 [Voice] 217-782-0472 [TTY]
  2. Children's health insurance as authorized under the Illinois Insurance Code (215 ILCS 106/1 et seq.) and Title XXI of the Social Security Act, the State Children's Health Insurance Program (SCHIP).

New applications can be filed electronically at the DHS Website:

NOTE to Williams Transition Coordinators: Medicaid benefits for residents of Long Term Care (LTC) and Supportive Living Facility (SLF) cases are served by special offices. They are:

  • In Cook County -- LTC and SLF applications are processed and ongoing cases serviced by the Medical Field Operations Family Community Resource Center (MFO-FCRC). This unit also processes hospital applications for Cook County. MFO FCRC phone number is 312-793-8000.
  • Outside of Cook County -- LTC and SLF applications and ongoing case service is done by FCRC serving that county. The DHS office locator will assist in finding your local FCRC.


The following section provides helpful web-based resource documents that can aid in the selection of specific professional services and natural community supports in the creation of a support plan that utilizes resources from the community in which the member will live.

Mental Health Services

Before shopping for a specific mental health service or provider, it could be helpful to review the Consumer and Family Handbook at Illinois Mental Health Collaborative. The Handbook was developed by DHS/DMH as an important self-help tool. Besides a good overview of the types of publically funded mental health services available in the community, the Handbook has helpful information about how to locate a service provider, (change hours and days) help line staffed by people in recovery ("The Warm Line"), reviews the rights and responsibilities of living in the community, and more.

Perhaps the single most important source of information on mental health services is the Illinois Mental Health Collaborative for Access and Choice (or "Collaborative"). The Collaborative can be reached by dialing toll free at: (866) 359-7953 for voice or (866) 880-4459 for TTY and selecting "Referral to a Mental Health" from the menu. The same information is available on the web.

Visit the following link to Search for a Provider at Value Options.

Service Resource Information

Mental Health Assessment  and Planning - to help establish the medical necessity for other community mental health services.

Psychiatric Mental Health Services - for ongoing medication supports by a psychiatrist.

Rehabilitative Mental Health Services - a variety of services provided by professional and peer staff, such as Community Support (individual or team), Counseling (individual or group), Psychosocial Rehabilitation Services (or "PSR"), etc.

  • For all DHS/DMH providers in Illinois, contact the Collaborative at: (866) 359-7953 for voice or (866) 880-4459; or via web at Value Options Referral Connect,to search for a provider.
Residential Support Services - Community Support Services can be used to assist individuals in achieving rehabilitative, resiliency and recovery goals related to independent living, such as illness self-management, skill building, and use of natural supports.
  • Use the Value Options Referral Connect site to search for a provider.
  • For services private, city- and state-funded services within Chicago, the Chicago Neighborhood Resource Directory at Children Services Chicago - Chapin Directory


Notes on comprehensive medical benefits…

  • Medicaid Eligible persons are covered for a comprehensive array of health services including doctor visits and dental care, well-child care, immunizations for children, specialty medical services, mental health and substance abuse services, hospital care, nursing facility care, emergency services, prescription drugs, family planning and medical equipment and supplies. New applications can be filed at the DHS Website.
  • Medicare homepage. To learn if Medicare covers test, healthcare item or service, go to Medicare Coverage. There is a Quick Search option that requires the user to enter the policy ID number (exactly, including letters & dashes).
Service  Resource Information
  • Illinois Cares Rx provides prescription drug assistance to disabled persons. For participants enrolled in Medicare Part D, it helps lower the participants' copayments and cost-sharing. It can also provide direct prescription drug coverage for participants who are not eligible for Medicare. Consumers can apply online.
  • HFS' Preferred Drug list: Medicaid Preferred Drug List(pdf) 
  • Register to receive E-mail notification each time HFS posts a new Preferred Drug List by completing form at: Preferred Drug List E-Mail Notification Request.
Home Health Services and Supports

NOTE: Some non-routine healthcare supports/medical equipment/assistive technology may require HFS pre-approval. A doctor or other health care provider must submit information about why the treatment or device is medically necessary. Contact HFS to inquire:

217-782-2570 [voice] 217-782-0472 [TTY]

Assistive Equipment
  • DRS site has links to many assistive technology resources.
  • Illinois Assistive Technology Program (IATP) is a not-for-profit that promotes the availability of assistive technology services, regardless of age or income.
  • "Captel" is a phone designed for people who are hearing impaired.
  • Access & Independence Through Technology has information about equipment, adaptive devices and computer software and hardware that can help people with disabilities independently complete everyday tasks and work-related duties.
Skilled Nursing Care
Lifestyle / Behavioral Modification Resources
  • The University of Illinois at Chicago has provided extensive educational modules and handouts as a resource for transition coordinators to use to enhance the safety and success of community transitions. These materials should not take the place of professional medical advice. There are several mini-assessments. The results of such assessments should be shared with the primary care physician so that appropriate treatment adjustments can be made.
Primary Care
Specialty Care
  • To locate specialty care doctors accepting the medical card:
    • Health Care Benefits Helpline - 1-866-468-7543 (press 3). NOTE - MUST have the RIN# to obtain names of doctors.
  • If person is in the HFS Integrated Care Program (Aetna or IlliniCare) - Call the number on the insurance card for guidance.
  • Dental Care - To obtain information on covered services and to locate dentists who are currently accepting the medical card contact:
    Dental Quest (formerly Doral Dental)
    888-286-2447 [Voice] 1-800-466-7566 [TTY]
    NOTE - MUST have RIN# to obtain names of dentists.
  • Dental Care - FQHC's can also provide dental care. To locate go to Federally Qualified Healthcare Clinic OR Rural Assistance Center


Service Resource Information
Permanent Supportive Housing (PSH)
Other Housing Resources
  • Chicago Neighborhood Resource Directory at:
  • Free website where landlords list rental properties at Illinois Housing Search.
Related housing items - Telephone service
  • Medicaid customers may qualify for help to pay for installation of telephone service and monthly charges via the Lifeline and Link-Up Telephone Assistance Programs.
  • SAFELINK is a cell phone service option providing TracFone to a customer at no cost.


Service Resource Information
Vocational Rehabilitation & Career Counseling
  • DRS has an online application form.
  • Information about DRS programs.
  • These and other work resources can be found at Children Services Chicago - Chapin Directory.
  • The Safer Foundation-- Helps formerly incarcerated individuals with jail records obtain employment. Call 1-312-922-2200.
  • Jewish Vocational Services-- Helps persons with disabilities of any age or ethnic or religious affiliation find work. 1-312-673-3439 [Voice].
Physical Restoration & Training, Placement, Follow Along
Supported Employment
  • DRS Supported Employment Program (SEP) serves eligible people with significant disabilities who want to go to work and need on-going support services to succeed on the job. An evidence-based practice.
Other career and work planning resources
  • A federal site for information and opportunities.
  • Health Benefits For People With Disabilities (HBWD). The goal of this Illinois program is to help people with disabilities work with full Medicaid healthcare benefits. Information hotline: 1-800-226-0768 [Voice] or 1-866-675-8440 [TTY].
  • These and other work resources can be found at Children Services Chicago - Chapin Directory
  • Career Advancement Network -- Transitional jobs program for victims of domestic violence, female ex-offenders. 1-312-356-9159 [Voice].
Other - Work Incentive Programs
  • For SSI & SSDI beneficiaries wanting to understand how working will affect their benefits, DRS offers benefit planning services to transition to work without jeopardizing benefits.
  • Mayor's Office for Persons with Disabilities -- Keep Health Insurance & Manage Benefits while you work. Call 312-744-7050 [Voice]. Employment Services at 312-746-5743 [voice], 312-744-7833 [TTY].

Co-Occurring Substance Abuse

DHS supports and offers treatment services for alcoholism & addiction through an extensive treatment provider network throughout the State of Illinois

Service Resource Information

Outpatient Substance Abuse Services

Day Treatment Substance abuse Services

Medically Monitored Detoxification

Residential Substance abuse Services

Co-Occurring Developmental Disability 

In order to access services in this Division, there must be documentation that the developmental disability occurred before the age of 18 years.For services through the DD Division, the first and most important step you and your family can take to get assistance is to register with the Prioritization of Urgency of Need for Services (PUNS) database. To register, you must meet with a Pre-Admission Screening (PAS) or Independent Service Coordination Agency (ISC) to see if you are eligible for services. Search the DHS Office Locator  for the PAS/ISC agency near you.

Service  Resource Information

Assessment, Screening, Advocacy

In-Home Supports

Day Services

Skill training or job coaches

Residential & Community Integrated Living Arrangements

Intermediate Care Facilities DD (ICFDDs)

Support Services Teams

  • To register for any DDD sponsored service, a customer must meet with a Pre-Admission Screening (PAS) or Independent Service Coordination Agency (ISC) to determine eligibility for services. The nearest PAS or ICS resource can be located using the DHS Office Locator.

Other Public Supports

Service Resource Information
Supportive Nutrition
  • Information on CHP sponsored Community Health Nursing services directed at disease prevention, and health promotion for at risk populations.
  • These and other work resources can be found at Children Services Chicago - Chapin Directory

Family Case Management

(Pregnant Women and Infants)

o Information on CHP sponsored Family Case Management services and programs, or via DHS Help Line at: 1-800-843-6154 [Voice] or 1-866-324-5553 [TTY].
Home Visitation Program (to prevent child abuse)
  • Information on CHP sponsored Healthy Families Illinois (HFI), or via DHS Help Line at; 1-800-843-6154 [Voice] or 1-866-324-5553 [TTY].
  • These and other work resources can be found at Children Services Chicago - Chapin Directory
Other Resources - Victims of Sexual Assault
  • Illinois Coalition Against Sexual Assault has a site to locate nearest crisis center or hot line.
  • These and other work resources can be found at Children Services Chicago - Chapin Directory
Other Resources - Domestic Violence
Spanish-Language Resources
  • Centro Romero 6216 N. Clark St. Chicago, IL 60660 (773) 508-5300
  • Association House 1116 N Kedzie Av. Chicago, IL 60651 (773)
  • Pilsen Wellness Center 2015 W Cermak Rd Chicago, Il. 60608 (773) 890.0645
  • NAMI-Greater Chicago monthly Spanish-Language family support group Wed. eves. Please call first: (312) 563-0445). Offers Family-to-Family Course in Spanish.
  • Manual del Cliente y de la Familia. Illinois Mental Health Collaborative for Access and Choice.  1-866-359-7953 [Voice], 1-866-880-4459 [TTY].
  • Center for Latino Mental Health: Chicago School of Professional Psychology, Hector Torres, Latino Mental Health Coordinator. 312-467-8604, or email:
  • Latinos with Disabilities Advocacy Project, 20 N. Michigan, Suite 300 Chicago IL 60602. Se Habla Español. (312) 341-0022, ASL (800) 537-2632, TTY (800) 610-2779,
  • Illinois Dept of Mental Health Resources: Jose Salgado 312-793-4306, or email at:
  • Health Clinics: Alivio Medical Center 773-497-2238; Centro De Salud Esperanza, 773-584-6200; Erie Family Health Center, Inc. 312-848-7010.
  • El Valor -- Bi-cultural rehabilitation center for persons with disabilities. Call 1-312-666-4511.
  • Greater Humboldt Park Community Wellness - 773-772-8240.
Getting Around  o CTA Trip Planner.
  • CTA / RTA Information: 312-836-7000 [Voice], 312-836-4949 [TTY].
  • PARATRANSIT: SOUTH 1-866-926-9631; CENTRAL 1-866-926-9632; NORTH 1-866-926-9633.
  • DIAL-A-RIDE CHICAGO - Call 1-800-606-1282 for information, Taxi Access.
Social Security Administration
Illinois Network of Centers for Independent Living The Illinois Network of Centers for Independent Living, the statewide association representing the 23 Centers for Independent Living (CILs) in Illinois. INCIL is an authoritative source of information about the accomplishments and needs of Illinois CILs and about issues most critical to promote independent living for all persons with disabilities. Additional resources and a list of the CILs is at the following link.

Natural Supports

Natural supports are the relationships that occur in everyday life. Formal supports usually involve some form of payment for services and may include relationships with service providers-such as counselors, therapist; line staff and care managers. In contrast, natural supports usually involve relationships with family members, friends, co-workers, neighbors and acquaintances, and are a reciprocal (give and take) nature. Such supports can make a significant difference in a person's life. Studies have shown that individuals with a greater diversity of relationships and/or involvement in a broad range of social activities have healthier lives and live longer than those who lack such supports. Unfortunately, according to research, people with mental illnesses may have social networks half the size of the networks among the general population. Their is no single method or easy answer for developing a system of natural supports. It will require considerable time and persistence, as well as open and honest communication in relationships. The best way to meet people is by getting involved. Some ways to build up natural supports are: Participating in community activities and project; joining groups and clubs; volunteering; socializing with one's immediate and extended family and neighbors; getting a job. ("Natural Supports" UPenn Collaborative on Community Integration).

Service Resource Information
Family and Friends
  • TBA - Williams Drop-In Centers for a place to socialize and make friends.
  • The Illinois Mental Health Collaborative Warm Line:1-866-359-7953, when prompted press "5" for the Warm Line. This is not a crisis line, but a place to find support for recovery. Staffed by Peer and Family Support Specialists.
  • Other socialization resources - can be found at Children Services Chicago - Chapin Directory
  • Social Networking sites: facebook; myspace.
  • Social groups on the internet, type in group of interest at: yahoo.
Church, Spiritual/Faith o Chicago resources - These and other work resources can be found at Children Services Chicago - Chapin Directory
Psychiatric Advance Directive
  • A comprehensive and easy-to-understand online resource and information center, My Plan, My Life answers some of the most frequent questions people have about psychiatric advance directives and provides a step-by-step guide on how to create one. The site also features the video stories of several individuals who have integrated psychiatric advance directives into their own psychiatric care. For more information about psychiatric advance directives.
  • Resource for Illinois Public Libraries.
  • Chicago library information - can be found at Children Services Chicago - Chapin Directory. 
  • A listing of links for Talking Book and Braille Services.
Community Support Groups
  • The Awakenings Project -- Collaborative of artists with psychiatric illnesses who develop their craft, find outlets for creative gifts through art in all forms. Shows raise public awareness and acceptance. The Awakenings Review is their fine literary journal. Submit your poems, stories to the The Awakenings Project. Drop-In Art Studio on Saturdays from 11 AM to 2 PM, 164 Division St, 4th Floor, Room 415, Elgin, Il.
  • Google specific type of support group.
  • In Chicago, other work resources can be found at Children Services Chicago - Chapin Directory.
Community Colleges
  • Browse public and private colleges and universities in Illinois atUniversity Source.
  • In Chicago, other work resources can be found at Children Services Chicago - Chapin Directory.
  • NOTE - Remember DRS can provide money for education.
Food Pantries 
Financial Literacy
Volunteer Opportunities
  • Serve Illinois web site provides a vast amount of information on volunteerism and community service opportunities throughout Illinois.

Peer Support and Wellness Tools and Resources

Topic Resource Information
Want to work in mental health? Want to give, or receive, Peer Support?
  • Nanette Larson, Director of Recovery Support Services: 1-309-693-5229, or
  • Virginia Goldrick, Region 1 Recovery Support Specialist: 1-773-794-5680, or
  • Monthly Statewide Consumer Call-In! 4th Thursday of the month, January-October., from 10:00 -11:30 AM. Go to: Illinois Mental Health Collaborative to see monthly topic, get the dial-in number, passcode, and PowerPoint.
  • WRAP (Wellness Recovery Action Plan). Create your own wellness and fulfillment plan! Developed by Mary Ellen Copeland, a psychiatric consumer/survivor. Visit Mental Health Recovery.
  • CRSS (Certified Recovery Support Specialist). A new credential for persons in Illinois who want to provide mental health peer support to others, using their own life experience in mental health or substance abuse recovery. Visit Illinois Alcohol and Other Drug Abuse Professional Certification Association, or call the Illinois Certification Board at 1-217-698-8110, or 1-800-272-3632
  •  PRCP: Certificate Program in Psychiatric Rehabilitation. Consists of 4 courses plus an internship where you practice your skills in real-life settings! At Wilbur Wright College, 4300 N Narragansett Ave., Chicago. 
Want to report abuses or violations of your rights? Need Allies & Advocates?
  • Call Equip for Equality at 312-341-0022, or 1-800-537-2632 [Voice] 312-341-0295 [TTY]. Go to:
  • Health and Disability Advocates (HDA) 205 W. Monroe Street Suite 300 Chicago IL 60606 for information, referral, and advocacy regarding your benefits. Call 312-223-9600 [Voice]; 312-223-9518 [TTY].
  • Access Living of Metropolitan Chicago, 115 West Chicago Ave., Chicago, IL 60610. Advocates for persons with disabilities at 1-800-613-8549 [Voice]; 312-640-2100 [TTY].
  • Mayor's Office for Persons with Disabilities: City Hall, 121 N. LaSalle St, Room 104, Chicago, IL 60602. Call 312-744.7050 [Voice]; 312-744-4964 [TTY].
Peer Support & Advocacy Organizations
  • NAMI-Illinois (National Alliance on Mental Illness) of Illinois at 1-800-346-4572, or 217-522-1403.
  • NAMI-Greater Chicago at 312-563-0445.
  • NAMI-DuPage at 630-752-0066.
NAMI Education Programs include:
  • In Our Own Voice: Living with Mental Illness: 2 trained speakers share their own recovery stories.
  • Peer to Peer: An 8-week, enlightening recovery education experience taught by team of trained peers.
  • NAMI Connection: Find trained peers lead ongoing support groups in your local community also at: NAMI-Illinois (National Alliance on Mental Illness) of Illinois.
  • Pathways to Living: Peer-taught 6-week course (from Priscilla Ridgeway's "Pathways to Recovery").
  • Family to Family: Trained family members teach essential 12-week course: what is mental illness, how to navigate mental health system, how to advocate for one's loved one. In Spanish too!
  • Hear Us: A family member & a person in recovery present recovery stories, answer questions. Reaches persons in private psychiatric hospital units, and their families, during visiting hours.
  • Visions for Tomorrow/Basics: 8-week course for parents of children with psychiatric disorders.
  • Ending the Silence: Educational presentations to High Schools regarding mental illnesses.
  • Crisis Intervention Training (C.I.T.): Persons in recovery tell personal stories to police officers, to train officers in humane, respectful, nonviolent responses to persons in emotional distress.
  • Depression and Bipolar Support Alliance at 1-800-826-3632. To find local support meetings, on-line peer & parent support groups, Peer Specialist training, & conference information.
  • Mental Health America of Illinois at 312-368-9070. A non-profit, non-governmental, statewide organization concerned with the entire spectrum of mental and emotional disorders.
  • Mental Health Association- Greater Chicago at 312-781-7780. Public Education, advocacy, referrals.
  • Abraham Low Self-Help Systems (formerly Recovery Inc.) at 1-866-221-0302 or 312-337-5661. An international non-profit, completely member managed self-help mental health program based on the (cognitive-behavioral) work of Abraham A. Low, M.D.
  • GROW at: 1-888-741-4760. Email: An international peer support and mutual aid organization for recovery from, and prevention of, serious mental illness.
  • Emotions Anonymous offers local 12-Step groups for recovery from mental or emotional illness.
  • Obsessive-Compulsive Foundation of Chicago at: 773-880-2035. Email:
  • Support for Persons labeled with Borderline Personality Disorder a 847-845-0628. Email at
Legislative Advocacy & Legal Resources
Veterans Resources
  • Vet-Net - Trained Illinois veterans offer peer support, hope, help to veterans living with PTSD and other challenges at: 1-800-826-3632, x160 [Voice].
  • Thresholds Veterans Project -- Help with housing, mental health support, medical and other needs at: 1-773-537-3154 [Voice].
  • Veterans Rights Hotline - 1-800-382-3000 [Voice], 1-800-964-3013 [TTY].
  • Hines V.A. Hospital, Hines, IL; 708-202-8387.
  • Jesse Brown V A Medical Center, Chicago IL; 312-569-8387.
  • Access Living -- Helps vets living in nursing homes find community housing. Call Emanuel Camargo at 312-640-2126 or email:

Social Networking Sites

Organization Groups Instructions
Web MD
  • WebMD Anxiety & Panic Disorders Community
  • WebMD Bipolar Disorder Community
  • Borderline Personality Disorder Community
  • WebMD Depression Community
  • Eating Disorders Community
  • Self Harm Community
  •  …And more 
  • Click on mental health
  • Select topic of interest
  • or Select See all Mental Health Communities
  • Select "Join this Community" for instructions on joining a group
  • Social Networking
  • Various groups and organizations
  • Chat ability
  • Enter info
  • Click sign up
  • On Homepage use the search bar to find groups or organizations of interest
Yahoo Groups
  • Put examples of groups found such as Mental-Health-Recovery …
  • Under "Find a Yahoo! Group," type "mental health"
  • Select a group that interests you
  • Select "join this group"
  • Follow website instructions
Psych Central
  • 170+ Support Groups
  • Blogs
  • Chats
  • Ask a Therapist
  • Click "Join us now/sign in"
  • Agree to terms
  • Click register
  • Enter Info
  • Click complete registration
Strength of Us
  • Online community for young adults age 18+
  • Click Join the Conversation
  • Enter Info
  • Click Register
Mental Health Social Network
  • Chats
  • Boards
  • Blogs
  • Click Social Network (on left)
  • This opens a new window
  • Click Sign-Up or Join Now
  • Enter Info
  • Click proceed
Healthy Place: America's Mental Health Channel
  • Communities
  • Blogs
  • Forums
  • Info
  • Click register
  • Enter Info
  • Click Create an Account
Healthful Chat
  • Chat
  • Groups
  • Forums
  • Choose Mental Health Chat Rooms
  • Click Create an Account
  • Enter Info
  • Click Register
Mental Health America Support Community
  • Discussions
  • Journals
  • Click Join Today
  • Enter Info
  • Click Join
Mental Help
  • Community
  • Forums
  • Blogs
  • Videos
  • Podcasts
  • Click Register
  • Enter date of birth
  • Click proceed
  • Agree to forum rules
  • Click register
  • Enter info
  • Click complete registration
SAMHSA - What a Difference a Friend Makes
  • Forums
  • Videos
  • Multi-Cultural
  • Click visit the forum
  • Click register
  • Enter info
  • Click register
Anxiety Tribe
  • Groups
  • Blogs
  • Forums
  • Polls
  • Games
  • Media
  • Click Join the Tribe
  • Enter Info
  • Click Submit the Form
OCD Tribe
  • Groups
  • Blogs
  • Forums
  • Polls
  • Games
  • Media
  • Click Join the Tribe
  • Enter Info
  • Click Submit the Form
Depression Tribe
  • Groups
  • Blogs
  • Forums
  • Polls
  • Games
  • Media
  • Click Join the Tribe
  • Enter Info
  • Click Submit the Form
The Depression Forums
  • Social Community Support Groups
  • Forums
  • Blogs
  • Gallery
  • Click Register Now
  • Enter date of birth
  • Click continue
  • Agree to Rules and Conditions
  • Click Continue to Registration
  • Enter info
  • Click Register
Find the Light Online Support Group for Mood Disorders, Anxiety, and Substance Abuse
  • Click Enter/Sign UP for Support Groups Here
  • Click Register Here
  • Read Privacy Statement & Click Agree
  • Enter info
  • Click Submit
BrainTalk Communities
  • Online Patient Support Groups for Neurology
  • Forums
  • Chat Rooms
  • Private Messages
  • Click Register
  • Enter Date of Birth
  • Click Proceed
  • Enter Required Information
  • Enter any Additional Info you wish to share
  • Read and agree to forum rules
  • Click Complete Registration
Healing Well
  • Health resources and a supportive community to help those coping with the struggles of chronic illness
  • Resource Center
  • Forums
  • Chat Rooms
  • Blogs
  • Videos
  • Email
  • Click Join Healing Well
  • Confirm age by clicking appropriate link
  • Enter Required Information
  • Click Submit

Personalized Wellness Site

Organization Features Description
Depression and Bipolar and Support Alliance
  • Personal Journal
  • Wellness Plan
  • Wellness Book 
  • Media Room 
  • Wellness Tracker
  • Creativity Center