Rehabilitation Services Annual Report 2010

State of Illinois
Department of Human Services

Message from the Chair

On behalf of the State Rehabilitation Council (SRC), I am pleased to present the Illinois Department of Human Services' Division of Rehabilitation Services (DHS/DRS) Annual Report for FY 2010.

Members of the Council and I have enjoyed a very busy and productive year. The committees are active and partnering with DRS to assist people with physical and mental disabilities become fully employed and achieve independence and full integration into society.

A main area of focus, during this fiscal year, has been developing and implementing the three (3) year "Needs Assessment Plan". The assessment was conducted this summer and the findings will be useful in developing the Division's Strategic Plan and in crafting the goals and objectives for the State Plan for Vocational Rehabilitation programs and services.

The SRC is also taking a comprehensive look at the needs of transition-aged youth and is committed to enhancing programs and services to increase opportunities for them to reach their educational and vocational goals. The Council continues to look inward and is updating the bylaws, creating an orientation manual, and improving its web site. The SRC web site is linked to the new DRS site ( which provides greater access to information and shares the successes of customers, employers, business partners, and DRS.

I commend the Division of Rehabilitation Services on their efforts to increase the number of individuals with disabilities participating in the workforce and look forward to working with my colleagues on the council in the coming year to further the agenda of all Illinoisans with disabilities.


Greg Polman

Illinois State Rehabilitation Council

Message from the Secretary and Director....

This year the Department of Human Services' Division of Rehabilitation Services has transitioned to an electronic Annual Report. We will provide much of the same information from previous reports, as well as frequent customer success stories [which are the reason for our being].

Not only is moving to an electronic version of the Annual Report a little cheaper in a time of fiscal austerity, it is fully accessible to those stakeholders who use screen readers and magnifiers. It will also stay current and timely in telling the Division's story. DRS continues to strive for excellent customer service as we remind ourselves daily, "What have we done today to help someone with a disability?" Our goal is to help our customers live independently and productively. As we look forward to 2011, we pledge to do a better job of helping people with disabilities obtain careers; live independently in their communities; excel in their educational efforts at one of our residential schools; and in making people with disabilities eligible for benefits under the Social Security Disability Programs (SSI & SSDI). We have been granted the opportunity to help more people with disabilities in their employment efforts over the next couple of years through an additional allocation of $21 million in Vocational Rehabilitation funding. This was made possible by the American Recovery and Reinvestment Act (ARRA).

We sincerely appreciate the support of Governor Pat Quinn, the Congressional Delegation, and the members of the Illinois General Assembly. DRS looks forward to working with you in continuing to provide these critical public programs and services. If you know of someone who could benefit from the services described in this Annual Report or within our web page, please refer them to one of our offices (

Here's to making 2011 the most successful year to date!


Michelle R.B. Saddler
Illinois Department of Human Services

Robert F. Kilbury, Rh.D.
Division of Rehabilitation Services

Program Highlights

Vocational Rehabilitation Services

We assist people with disabilities in preparing for, finding, and maintaining quality employment that pays a living wage and offers opportunities for advancement. Our staff work closely with state, regional, and local employers, offering individualized placement services that bring employers and qualified employees together.

Home Services

We provide services to people with the most significant disabilities so they can remain in their homes and live as independently as possible. Our customers are empowered to live self-directed lives, to be actively involved in their communities, and to retain control over the services they receive.

Educational Services

DRS operates three residential schools for children with disabilities:

  • Illinois School for the Deaf (Jacksonville)
  • Illinois School for the Visually Impaired (Jacksonville)
  • Illinois Center for Rehabilitation and Education-Roosevelt (Chicago)

We offer information and transition training to parents of children with disabilities and professionals through our NEXT STEPS program.

Our staff work closely with high school students with disabilities, empowering them to successfully transition from high school to post-secondary education and employment.

Specialized Services

Our specialized services are designed for:

  • Persons who are Blind or Visually Impaired.

    We empower adults who are blind or visually impaired to rediscover their independence and freedom. Our customers find and maintain employment and achieve their education, training, and independent living goals.

    The Illinois Center for Rehabilitation and Education-Wood in Chicago also offers a 12-week residential vocational and independent skills training program.

  • Persons who are Deaf or Hard of Hearing.

    We help people who are deaf, hard of hearing, late deafened, or deaf/blind find employment, attend education and training programs, and learn about other community resources.

  • Persons with disabilities who are Hispanic/Latino.

    Our bilingual staff assist Hispanic/Latino people with disabilities in obtaining and maintaining employment, applying for DHS/DRS programs, and connecting with community services.

Independent Living Services

We empower people with disabilities to make informed choices by funding Centers for Independent Living (CILs) throughout Illinois. These CILs offer advocacy, peer counseling, independent living skills training, and information & referral.

Disability Determination Services

We determine the eligibility of people to receive benefits from Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI).

Client Assistance Program

The Client Assistance Program (CAP) helps people with disabilities who have questions or problems with DRS services. For more information, call 1-800-641-3929 (Voice/TTY).

Information and Referral Services

Our staff share information about programs and services available through DHS/DRS and other state agencies. We also connect individuals and their families with services they need in the community.

You can find the closest office using the DHS online office locator at: or by calling toll free: 1-877-761-9780 (Voice) or 1-866-264-2149 (TTY) or 1-866-588-0401 (VP)

DHS/DRS Vocational Rehabilitation Program
FY 2010 Final Data Summary

Service Data

Category Referrals Applications New Plans Total Served Outcomes
Region 1 7,471 5,106 2,651 12,860 1,084
Region 2 5,602 4,010 2,270 10,162 1,007
Region 3 3,613 2,820 1,668 7,101 960
Region 4 2,481 1,906 1,053 4,540 585
Region 5 3,012 2,188 1,218 5,089 773
BBS 1,379 964 720 2,783 278
Statewide Total 23,558 16,994 9,580 42,535 4,687

Customers By Service Category

Category STEP Non-STEP Transition SEP Ext Services College
Region 1 4,302 925 5,227 944 13 612
Region 2 4,512 546 5,058 856 14 330
Region 3 2,570 401 2,971 456 27 430
Region 4 1,762 367 2,129 132 9 198
Region 5 1,716 582 2,298 168 20 420
BBS 105 68 173 32 1 123
Statewide Total 14,967 2,889 17,856 2,588 84 2,113

Customers By Age Group

Category Served Outcomes
< 20 years 20,252 1,868
21-30 years 6,005 753
31-40 years 4,752 617
41-50 years 6,411 836
51-60 years 4,186 485
61 or more years 928 128
VR Total 42,534 4,687

Earnings Data

Avg. Earnings Weekly Monthly Annual
Case Opening $69.82 $302.53 $3,630.36
Case Closure $287.11 $1,244.05 $14,928.57
Avg. Increase $217.29 $941.52  $11,298.21
Total Increase $1,018,438 $4,412,893  $52,954,714

Customers By Disability Category

Category Served Outcomes
Blind-Visual Impairment 2,875 297
Deaf-Hard of Hearing 2,705 414
Physical Disability 4,374 442
Mental Illness 6,049 687
Mental Retardation 5,552 553
Learning Disability 10,566 1,306
Alcohol-Drug Abuse 44 5
Brain Injury 657 76
Other Condition 9,712 907
VR Total 42,534 4,687

Customers By Race/Ethnic Group

Category Served Outcomes
White  26,073 3,338
African American 11,806 911
Hispanic/Latino  3,674 340
Asian 538 53
Hawaiian/Pacific Islander 61 4
American Indian 78 14
Multi Racial 304 27
VR Total 42,534 4,687

Comparison of Data by Race/Ethnic Group, FY 2005 to FY 2010

Competitive Employment Outcomes

Race/Ethnic Group FY 2005 FY 2010 Percent Difference
White 4,042 3,338 -17.4
African American 1,356 911 -32.8
Hispanic/Latino 373 340 -8.8
Asian 75 53 -29.3
Hawaiian/Pacific Islander 6 4 -33.3
American Indian 12 14 16.7
Multi Racial 11 27 145.5
Total 5,875 4,687 -20.2

Average Monthly Earnings

Race/Ethnic Group FY 2005 FY 2010 Percent Difference
White $1,217 $1,256 3.2
African American $1,190 $1,271 6.8
Hispanic/Latino $1,274 $1,171 -8.1
Asian $1,114 $1,325 19.0
Hawaiian/Pacific Islander $1,158 $1,823 57.5
American Indian $1,189 $1,384 16.4
Multi Racial $1,409 $1,073 -23.9
Total $1,213 $1,235 1.8

Rehabilitation Rate

Race/Ethnic Group FY 2005 FY 2010 Percent Difference
White 63.0 63.8 1.3
African American 45.8 47.1 2.8
Hispanic/Latino 52.3 54.2 3.6
Asian 53.3 51.8 -2.9
Hawaiian/Pacific Islander 69.2 44.4 -35.8
American Indian 57.1 63.6 11.4
Multi Racial 64.0 58.0 -9.4
Total 57.5 58.7 2.1

Vocational Rehabilitation Program

Race/Ethnic Group FY 2005 FY 2010 Percent Difference
White 30,730 26,073 -15.2
African American 14,584 11,806 -19.0
Hispanic/Latino 3,832 3,674 -4.1
Asian 611 538 -11.9
Hawaiian/Pacific Islander 65 61 -6.2
American Indian 142 78 -45.1
Multi Racial 190 304 60.0
Total 50,154 42,534 -15.2

Home Services Program

Race/Ethnic Group FY 2005 FY 2010 Percent Difference
White 18,475 18,770 1.6
African American 14,455 17,215 19.1
Hispanic/Latino 2,067 2,525 22.2
Asian 425 474 11.5
Hawaiian/Pacific Islander 25 40 60.0
American Indian 134 117 -12.7
Multi Racial 63 165 161.9
Total 35,644 39,306 10.3