01.04.18 - Program Support Coordinator Job Description

Program Support Coordinator Job Description Policy Number and Last Update (01.04.18/01-2011)

Title: Program Support Coordinator

Responsible to: Director

Supervises: None

FLSA: Non-exempt

General Summary:

Under the direct supervision of the Director, the Program Support Coordinator maintains the Agency's telecommunications system and performs clerical functions. The PSC is often the first point of contact with the organization, providing information and a positive impression of the Agency.

Essential Functions:

  1. Operate and maintain the central telecommunications systems.
  2. Answer all incoming calls, transfer them to the appropriate person or take messages.
  3. Provide information on the Agency's services.
  4. Receive and greet Agency visitors, directing them to the appropriate person.
  5. Perform clerical duties, e.g., making copies, sending faxes, typing documents, and preparing mailings.
  6. Maintain records and filing systems of forms and other written materials, according to IMSHSP filing procedures.
  7. Process and post outgoing mail.
  8. Receive and forward incoming mail.
  9. Carry out duties as stipulated in IMSHSP Procurement Procedures.
  10. Transcribe classroom attendance roll on to other necessary documents.
  11. Perform other duties, as may be requested.

The above statements are intended to describe the general nature and level of work performed by a person in this position. They are not to be construed as an exhaustive list of all duties that may be performed in such a position.

Recommended Qualifications


Minimum of a high school diploma or equivalent with course work in business and/or word processing.


A minimum of one year in a similar position. Beginner's level proficiency in Microsoft Word or Word Perfect 6.1, Windows, and Lotus or Excel. Demonstrably congenial inter-personal skills, including comfort greeting strangers. A clearly understandable speaking voice and use of proper telephone etiquette. Preferred bi-lingual, Spanish and English. Ability to resolve problems to direct visitors or callers to the appropriate person, or to help the visitor or caller. Must be courteous, articulate, well-organized in the work setting, punctual, able to complete tasks promptly, and able to perform tasks with minimal supervision. Must be willing to work a flexible schedule occasionally.

Additional Requirements:

Regular access to a reliable vehicle, vehicle insurance, and a current Illinois driver's license. Ability to pass a health examination and criminal background check. Successful experience working in a team setting. Ability to present a positive image of the organization to members of the community. Visual and auditory acuity within professionally determined normal ranges, with correction if needed. Manual dexterity sufficient to operate office equipment, including but not limited to: computer, telephone, fax machine, copier, and tape recorder. Must be able to travel, enter and exit a vehicle without assistance, and withstand exposure to adverse weather conditions. Experience successfully and respectfully working with a culturally diverse staff and clients.

The qualifications listed above are guidelines for selection purposes; alternative qualifications may be substituted if sufficient to perform duties.