Illinois Supportive Housing Program - State FY 2009

Report to the General Assembly - State Fiscal Year 2009 (pdf)


Supportive Housing Program


On August 18, 1993, House Bill 267 was signed into law to provide state-funded supportive services for low-income families and individuals who were formerly homeless or at risk of becoming homeless. The supportive services included, but were not limited to alcohol and substance abuse counseling, mental health programs, transportation, advocacy, child care, case management and other support services necessary for residents of permanent or transitional supported community facilities, Single Room Occupancy (SRO) facilities and family developments to maintain their community based housing. The services are delivered by governmental units, community organizations, and not-for-profit agencies that operate supportive housing developments.

The Supportive Housing Program


The Illinois Supportive Housing Program (SHP) was developed to provide supportive services coupled with housing to low-income homeless individuals and families. The SHP enables formerly homeless individuals and families, or those at risk of becoming homeless the ability to sustain their housing by providing necessary support services. The supportive services prevent the program participants from returning to homelessness and enhances their ability to function more independently in the community.

In State Fiscal Year 2009, $8.8 million in funding was allocated to the Supportive Housing Program.

Program Goal

The goal of the Supportive Housing Program is provide the necessary supportive services to low-income homeless individuals and families that will assist them to live in community based housing. The program requires the provision of community-based transitional or permanent housing (funded from other sources). The supportive services are delivered to the residents in the transitional or permanent housing that will enable them to continue to live as independently as possible.

Program deliverables require that:

  • All participants are provided with case management services, counseling services, and advocacy services within five days of admittance to the program. All participants must also have documented access, when applicable, to other supportive services.
  • All participants have a service plan developed for implementation within the first week of admittance to the program. The individual service plan must detail monthly outcomes as well as ongoing goals to be accomplished by the participant(s) with the assistance of the provider.
  • All participants will have access to case management services outside of normal business hours of operation including, but not limited to, evening case management service hours.
  • All participants have a completed intake and assessment done upon entry into the program. Providers must submit all intake and assessment forms to IDHS annually for approval.
  • All progress and supportive services for participants will be tracked and progress reported within each participant's case file that includes, at a minimum, a record of the participant's supportive services, case management, progress and benefit assistance.
  • All providers have a community outreach plan which includes a detailed description for notifying the community of the program, hours of operation, and admittance/eligibility requirements into the program(s) they administer for IDHS. This plan must include outreach to the other community service agencies, the local FCRC, and other outreach entities. IDHS must be advised of any publication and distribution of flyers, printed materials, and brochures that are part of the IDHS funded Supportive Housing Program.
  • All providers have a written agreement or Memorandum of Understanding (MOU) for referrals to other social service agencies. The MOU must include:
    • a description of the types of service(s) to be provided;
    • a description detailing how referrals will be handled by each entity; and
    • a description of any follow-up actions.
  • All providers have a referral process that assists program participants with enrollment into public benefit programs such as TANF, Supplemental Nutrition Assistance Program (SNAP, formerly known as food stamps), All Kids, medical and disability assistance, as well as other resources that address the needs of the program participants.
  • All providers have the ability to download the IDHS SNAP application and distribute it to eligible households.
  • All providers accurately report outcomes and submit reports to IDHS within the designated time frames utilizing the web-based reporting system.
  • The following projected data is included in the providers Funding Plan:
  • the projected unduplicated number of participants to be served during the fiscal year; and
  • the projected unduplicated number of households expected to be served during the fiscal year.


The Bureau of Homeless Services and Supportive Housing administers the Supportive Housing Program for the Illinois Department of Human Services. Program staff perform all administrative and program management functions that includes, but is not limited to the implementation of funding plans, contracting, program payments, and program monitoring. The SHP program deliverables are verified by staff from the Bureau of Homeless Services and Supportive Housing through on-site field monitoring.


The Supportive Housing Program is funded by the state General Revenue Fund (GRF). All SHP funds must be obligated by the end of the agreement period and expended by the end of the lapse period. Typically, funding plans are distributed in February or March of each year with contract distributed in June. The SHP funding cycle is based on the fiscal year of July 1st to June 30th each year.

The public and not-for profit organizations that participate in the SHP must provide supportive services that are matched with at least 25% of the program costs from other sources.


In Fiscal Year 2009 the Department made significant improvements to the SHP by developing a web-based quarterly reporting system. In an attempt to capture the maximum amount of available data, the Department designed a reporting system compatible with the federal homeless program reporting formats. The Department also added data elements to the reporting system to provide statistical information regarding homeless children.

Fiscal Reporting: The Fiscal Report is based on a three-part budget submitted by each agency as part of their Funding Plan. The budget contains a Budget Summary, Personnel Detail, and Program Funding Sources. The Budget Summary consists of direct costs and administrative costs that are associated with the direct client services. The Personnel Detail provides specific cost information for staff responsible for direct care for program participants. The Program Funding Sources section requires SHP providers to disclose other funding resources that will meet the program match requirements.

Service Reporting: The SHP providers submit quarterly service web-based reports to the Bureau of Homeless Services and Supportive Housing. The quarterly service reports provide information that includes but is not limited to the number and characteristics of the participants served, participant demographic information, supportive services, causes of homelessness, and special needs.

Program Services

The SHP provides supportive services which are delivered in conjunction with permanent housing to low-income individuals and families who are formerly homeless or at risk of becoming homeless. Supportive services assist families and individuals to return to self-sufficiency. The supportive services provided by the SHP are those deemed necessary to move participants to the highest level of self-sufficiency. Some of the eligible supportive services include, but are not limited to:

Advocacy Intervening on behalf of program participants to assist in the receipt and use of services
Alcohol Abuse Services Providing or arranging services for participants to AA (Alcoholics Anonymous) or other programs to address alcohol abuse.
Case Management Coordinating the acquisition, delivery and use of supportive services. Case management must include individual assessments that are used to develop individual service plans.
Counseling Providing or arranging for individual or group counseling to alleviate physical, mental, substance abuse, skill and/or domestic obstacles to self-sufficiency. Family, financial, and life skills counseling services are also eligible.
Child Care Providing or arranging for child care services.
Children's Services Providing or arranging for services for child-specific services, such as child abuse counseling or preschool programs.
Domestic Violence Providing or arranging services for victims of domestic violence.
Education Providing or arranging for services for participants to complete a course of study leading to a diploma or specific skill certificate.
Employment Services Providing or arranging services for participants to complete job preparation and/or to secure job interviews/employment. This would include acquiring special tools or clothing to perform the job in which the participant is placed or working toward.
English as a Second Language English language services available to persons who seek to improve their English language skills.
Follow-Up Services Assessing the need and/or providing additional services upon completion of and discharge from the program.
Health/Dental Services Providing or arranging services for participants and assuring use of needed medical and/or dental services.
HIV/AIDs Related Services Supportive services related to the needs of participants diagnosed with HIV/AIDS.
Housing Location/Inspection Locating and/or initial inspection of rental property on behalf of participants to assure that the housing is decent and adequate for the household and meets general health and safety standards prior to occupancy by the program participant.
Legal Service Referrals Referrals to any legal services which may be needed by participants.
Mental Health Services Providing or arranging services that address serious and persistent mental disabilities.
Outreach Locating and/or contacting homeless persons in the community and informing them of available services.
Substance Abuse Services Providing or arranging services for participants to NA (Narcotics Anonymous) or other programs to address substance abuse.
Transportation Transporting or purchasing transportation services, such as bus tokens or taxi fares for participants to acquire medical care, public assistance, education, training or other services not provided on site.

Fiscal Year End Program Data

The following statistics were downloaded directly from the Department's SHP web-based reporting system. All of the following program data was compiled from the quarterly reports submitted by the SHP providers.

Number of Homeless Persons

Listed below is the total number of adults and children under the age of 18 that utilized SHP during the fiscal year.

Adults Children Under 18 Total
Number of Homeless Persons 5,930 2,429 8,359

Number of Homeless Households

  • 2,655 Single Males
  • 1,686 Single Females
  • 55 Couples with No Child
  • 89 Couples With Child
  • 30 Males With Child
  • 1,111 Females With Child
  • 5,626 Total Unduplicated Households

Prior Living Situation

The SHP participants reported sleeping in the following places in the week prior to entering the program.

 Prior Living Situation Adults Children Under Age 18
Non-housing (street, park, car, bus station, etc.)  257 20
Emergency Shelter 722  322
Transitional Housing for homeless persons  583 195
Permanent Housing  2,736 1,272
Psychiatric facility 21 0
Substance abuse treatment facility 194 43
Hospital 19  4
Jail / Prison 73  2
Domestic violence situation 54  58
Living with relatives / friends 527 230
Rental housing / Eviction 231 192
Disaster / Fire  4 8
Condemned housing 24 35
Other  485 48
Total 5,930 2,429

Other Shelters

This section provides the number of participants that used "other" shelters in the year prior to entering the Supportive Housing Program. If no shelters were utilized during the prior year, the number of these participants were reported in the "None" category.

Number of Shelters Adults  Children Under Age 18
None 4,202 1,556
1 1,339  752
2 213 95
3 46  20
4  7  0
5 or more  123 6
Total 5,930 2,429

Age and Gender

This section describes the age and gender of all participants that entered the program during the fiscal year.

Age Totals Males Females
62 and over 195 134
51-61 979 606
31-50 1,480 1,389
18-30 361 776
Emancipated minor or unaccompanied youth 6 0
Total Adults 5,926
13-17 294 318
6-12 426 462
1-5 399 365
Under 1 67 69
Total Children 2,400

Age and Gender of Reunited Family Members or Newborns

The age and gender of newborns, other family members, emancipated minors, or unaccompanied youth reunited with a participant that entered the SHP program program during the fiscal year is provided in this section.

Age Totals Males Females
62 and over 0 0
51-61 0 0
31-50 0 2
18-30 2 0
Emancipated minor or unaccompanied youth 0 0
Total Reunited Adults 4
13-17 4 5
6-12 0 6
1-5 2 2
Under 1 6 4
Total Reunited Children 29


This section provides the ethnicity of the SHP participants entering the program within the fiscal year.

Ethnicity Adults Children under the age of 18
Hispanic or Latino 291 198
Non-Hispanic and Non-Latino 5,639 2,231
Total 5,930 2,431


This section provides the race of the participants entering the SHP program during the fiscal year.

Race Adults Children under Age 18
American Indian/Alaskan Native 14 3
Asian 42 162
Black/African American 4,562 1,795
Native Hawaiiian/Other Pacific Islander 4 12
White 1,125 308
American Indian/Alaskan Native & White 3 1
Asian & White 2 1
Black/African American & White 43 79
American Indian/Alaskan Native & Black/African American 7 7
Other* 128 61
Total 5,930 2,429

*"Other" category exists for participants that do not declare themselves in any given category.

Special Needs

This section provides information regarding the types of special needs declared by the SHP program participants upon entering the program.  A participant may have multiple special needs.

Special Need/Condition Adults Children under Age 18
Substance Abuse (SA) 1,561 5
Alcohol Abuse (AA) 889 1
Mental Illness (MI) 1,304 25
Developmental Disability (DD) 135 39
Physical Disability (PD) 573 16
HIV and/or AIDS (HIV) 393 3
Chronic Medical Health Problem 651 30
Domestic Violence 335 41
Unaccompanied Youth 7 0
Pregnant/Parenting Teen 10 3
Ex-offenders 349 1
Other 85 1
Total 6,292 165

Disabling Condition

The number of program participants declaring a disabling condition upon entry into the program is reported in this section:  3,358

The definition of a disabling condition is:

  1. A disability as defined in Section 223 of the Social Security Act;
  2. a physical, mental, or emotional impairment which is expected to be of a long continued and indefinite duration; substantially impedes an individual's ability to live independently, and of such a nature that such ability could be more suitable housing conditions;
  3. a developmental disability as defined in section 102 of the Developmental Disabilities Assistance and Bill of Rights Act;
  4. the disease of acquired immunodeficiency syndrome or any conditions arising from the etiological agency for acquired immunodeficiency syndrome; or
  5. a diagnosable substance abuse disorder. 


The number of participants that declared themselves as a veteran* that participated in the SHP Program is reported in this section:  508

*A veteran is anyone who has ever been on active military status.

Cash Income

This section provides monthly cash income levels for all SHP program participants entering the program and the income status of program participants when exiting the program.

Cash Income Entering the Program

Income Range Adults Children under 18
No Income 1,761 1,692
$1 to 150 212 9
$151 to 250 219 14
$251 to 500 576 118
$501 to 1,000 2,181 230
$1,001 to 1,500 610 159
$1,501 to 2,000 234 121
$2,001 + 137 86
Total 5,930 2,429

Cash Income Exiting the Program

Income Range Adults Children under 18
No Income 369 573
$1 to 150 33 4
$151 to 250 66 8
$251 to 500 1331 21
$501 to 1,000 438 62
$1,001 to 1,500 166 57
$1,501 to 2,000 77 7
$2,001 + 36 11
Total 1,316 743

Sources of Cash Income

The sources of cash income for all participants entering and exiting the SHP program are provided in this section.  Participants may have multiple sources of cash income.

Source of Cash Income Entering the Program

Income Source Adults Children Under 18
AABD 78 2
Alimony/Spousal Support 4 0
Child Support (or DCFS Grant) 156 87
Employment and Training 37 0
Employment Income 1,554 428
Pension/Retirement 75 0
Private Disability Insurance 4 0
Social Security 246 29
SSDI 601 46
SSI 1,277 98
Targeted Work Initiative 3 3
Temporary Assistance for Needy Families (TANF) 215 94
Transitional/GA/Earnfare 249 2
Unemployment Benefits 149 26
Veterans Benefits 114 0
Work First/Work Pays 1 0
Worker's Compensation 8 4
Total 4,771 819

Source of Cash Exiting the Program

Income Source Adults Children Under 18
AABD 4 5
Alimony/Spousal Support 3 0
Child Support (or DCFS Grant) 46 29
Employment and Training 8 4
Employment Income 457 99
Pension/Retirement 10 0
Private Disability Insurance 2 0
Social Security 42 3
SSDI 114 35
SSI 202 19
Targeted Work Initiative 1 2
Temporary Assistance for Needy Families (TANF) 47 7
Transitional/GA/Earnfare 50 0
Unemployment Benefits 25 3
Veterans Benefits 40 0
Work First/Work Pays 0 0
Worker's Compensation 1 0
Total 1,052 206

Non-Cash Benefits

The non-cash benefits for all participants entering the program are provided in this section, as well as the non-cash benefits for all participants exiting the program during the fiscal year.

Non-Cash Benefits Entering the Program

Source of Benefits Adults Children under 18
All Kids 77 193
Child Care Assistance 112 172
Emergency Food Assistance 406 64
LIHEAP 200 67
Teen Parent Program 2 1
WIC 220 211
Medical Card 1,852 1,050
Other 315 10
Total 3,184 1,768

Non-Cash Benefits Exiting the Program

Source of Benefits Adults Children under 18
All Kids 10 63
Child Care Assistance 29 58
Emergency Food Assistance 70 9
LIHEAP 17 12
Teen Parent Program 0 0
WIC 61 60
Medical Card 423 309
Other 25 3
Total 635 514

Supplemental Nutrition Assistance Program or SNAP (formerly known as Food Stamps)

This section provides an unduplicated number of households entering the program during the fiscal year that were either currently enrolled, agency enrolled or ineligible for the program.

  • Enrolled Prior to Entering: 3,194
  • Enrolled After Entering: 498
  • Ineligible: 1,934
  • Total Households: 5,626

Shelter Nights

The total number of shelter nights and meals served to all program participants during the fiscal year is provided in this section.

  • Male Adults - 697,528
  • Male Children - 248,804
  • Female Adults - 699,406
  • Female Children - 255,733
  • Total - 1,901,471

Shelter Meals

A total of 697,528 Meals were served, purchased, or Vouchered for all shelter participants.

Supportive Services

The supportive services provided to all program participants during the fiscal year is represented in this section. (Advocacy, Case Management, and Counseling are required supportive services.)

Supportive Services Adults Children
Advocacy 84,511 4,554
Case Management 192,071 25,067
Financial Counseling 36,874 4,585
Life Skills Counseling 100,057 8,660
Other Counseling Services 29,220 3,716
Alcohol Abuse Services 22,191 1
Child Care 2,098 941
Children's Services 2,320 2,359
Domestic Violence 500 12
Education 33,808 1,044
Employment Services 26,920 598
English as Second Language 137 0
Follow-up Services 75,304 7,451
Health / Dental Service 25,814 232
HIV / AIDS Related Services 2,753 22
Housing Location / Inspection 23,213 943
Mental Health Services 54,384 252
Legal Service Referrals 1,883 24
Outreach 33,224 68
Substance Abuse Services 44,342 1
Transportation 51,126 1,952
Other 14,447 66
Subtotal 857,197 62,548
Grand Total 919,745

Length of Stay

This section provides information regarding the length of time participants spent in the Supportive Housing Program before leaving.

Time Period Adults Children Under Age 18
Less than 1 month 116 26
1 to 2 months 135 30
3 - 6 months 226 122
7 - 12 months 293 221
13 - 24 months 279 248
25 months - 3 years 101 64
4 - 5 years 95 28
6 - 7 years 34 0
8 - 10 years 24 4
10 years and up 13 0
Total 1,316 743

Reason for Departure

Upon departing from the Supportive Housing Program, the following reasons were cited for all program participants during the fiscal year.

Reason for Departure Adults Children Under Age 18
Left for housing opportunity before completing program 129 37
Completed program 476 394
Non-payment of rent/occupancy charge* 69 20
Non-compliance with project 135 111
Criminal activity/destruction of property/violence 43 3
Reached maximum time allowed in project 6 3
Needs could not be met by project 104 12
Disagreement with rules or other persons 26 24
Death 36 7
Voucher funds exhausted 2 0
Voluntary Departure 196 95
Unknown/disappeared 60 14
Other 34 23
Total 1,316 743

* Transitional shelter programs are allowed to charge up to 30 % of participant income for rent.


This section provides the destination of the participants who exited the program during the fiscal year and were not expected to return.

Housing Adults Children Under
Age 18
Permanent Housing Destination
Rental house or apartment (non-subsidized) 378 410
Public Housing 16 6
Section 8 78 81
Shelter Plus Care 13 1
HOME subsidized house or apartment 27 12
Other subsidized house or apartment 125 25
Homeownership 15 13
Moved in with family or friends 186 56
Transitional Housing Destination (24 Months or Less)
Transitional Opportunity 68 8
Moved in with family or friends 60 24
Institutional Destination    
Psychiatric hospital 6 0
Inpatient alcohol or other drug treatment facility 31 2
Jail or prison 28 0
Other Emergency Shelter Destination    
Emergency Shelter 30 9
Other supportive housing 42 25
Places not meant for human habitation (e.g. street) 4 4
Other 53 11
Unknown Destination 156 56
Total 1,316 743

Reason for Turnaway

This section provides information regarding the reason participants were turned away from the Supportive Housing Program during the fiscal year.

Reason for Turnaway Adults Children Under Age 18
No Vacancy 6,137 823
No Voucher Funds 30 0
Inappropriate for Shelter 887 173
Refused to accept rules 31 20
Found other housing 182 82
Total 7,267 1,098

Turnaway Referral

This section represents a duplicated count of the referrals made to program participants for other social services that were turned away from the Supportive Housing Program:  6,047 referrals.

Primary Language

The Department is attempting to identify the total number of program participants that could not speak or read English. A duplicated count of the primary language for these program participants is provided in this section.

Category Number of Adults Number of Children
Albanian 0 0
Arabic 3 2
Bosnian 0 0
Bulgarian 0 0
Chinese 0 0
French 2 0
Gujarati 0 0
Hindi 0 0
Khmer 0 0
Korean 0 0
Lithuanian 0 0
Mandingo 0 0
Polish 9 0
Romanian 0 0
Russian 0 0
Spanish 77 42
Ukranian 0 0
Urdu 1 0
Uzbek 0 0
Vietnamese 0 0
Other - Asian 16 2
Other - African 4 0
Other - Central and South American 0 0
Other - European 0 0
Other - India 3 0
Other 7 0
Total 122 46