Call the DHS Provider Help Line at 1-800-804-3833 to see if payment is pending. Please be aware that the Bank has up to two working days to post payments to your card from the time the Comptroller issues the payment. If the payment has been issued, you may call the ACS Call Center at 1-866-338-2944 to verify the deposit in 2 working days.
Some payment were issued as checks instead of on the Debit card due to a system problem, however, there could be other issues with your payment (involuntary withhold, for example).
Child Care Providers call the Vouchering Unit at 217-785-7790.
Personal Assistants call PA Document Processing at 217-557-6479.
Call the DHS Provider Help Line at 1-800-804-3833.
Child Care Providers, contact the office that handles your child care case (CCR&R). Call 1-800-843-6154 to inquire which office manages your area.
Personal Assistants, contact the DRS Office handling your client.
I have questions about the payment amounts.
Personal Assistants, contact the DRS Office handling your client (For Gross Amounts Only).
Child Care Providers, Please be aware that the Bank has up to two working days to post payments to your card from the time the Comptroller issues the payment.
Personal Assistants, payments will be deposited on the scheduled pay date. You may check the DHS Provider Help Line at 1-800-804-3833 to see if any payments are pending.
Call the ACS Call Center at 1-866-338-2944.
Call the ACS Call Center at 1-866-338-2944. Please be aware that the Bank has up to two working days to post payments to your card.
Illinois Department of Human ServicesJB Pritzker, Governor · Dulce M. Quintero, Secretary Designate
IDHS Office Locator
IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY
© 2023 Illinois Department of Human Services