State of Illinois
Department of Human Services
What is 211?
211 is an easy to remember telephone number assigned by the Federal Communications Commission to streamline access to health and human services.
211 is available on a 24-hour basis to connect residents to a wide variety of human services or social services across the state.
If someone needs information or referral services but has little or no prior knowledge or experience, dialing 211 is much simpler than other option. Once the person dials 211, a professional Information and Referral specialist will then either refer or connect that caller to the correct agency based on the services needed.
Callers to 211 can get LIVE assistance with needs such as:
food, shelter, counseling, income supports, employment, healthcare, services for specialized populations such as the elderly and persons with disabilities and much more.
All calls are free, anonymous and confidential.
Illinois Pilot Sites
211 services will be delivered by existing non-profits identified by the state of Illinois who currently provide information and referral services to Illinois communities. These organizations have an established service that can provide quality 211 services on a 24-hour basis. Currently, there are three organizations that serve as Illinois pilot sites:
- United Way 211 in Davenport, IA
County served: Rock Island
- PATH, Inc. in Bloomington
Counties served: McLean, Livingston, and DeWitt
- United Way of Greater St. Louis in St. Louis, MO
Counties served: Calhoun, Clinton, Greene, Jersey, Macoupin, Madison, Monroe, Randolph, and St. Clair www.211southwestillinois.org
For more information on the 211 pilot program, visit the state's 211 web site or contact the Illinois Department of Human Services, Office of Accessibility and Customer Support at:
211 Excellent and Everywhere in Illinois
The state of Illinois is working with a host of organizations including local providers of information and referral services, United Way of Illinois and the Illinois Alliance of Information and Referral Systems to bring 211 to individuals in need all across the state.
211 Collaboration Board
A 211 Collaboration Board appointed by the Governor guides the state's 211 pilot program. The 211 Collaboration Board consists of representatives from the:
- Governor's Office
- Illinois Commerce Commission
- Illinois Department of Human Services
- Illinois Department of Public Health
- Illinois Department of Children and Family Services
- Illinois Department of Employment Security
- Illinois Department of Healthcare and Family Services
- Illinois Department on Aging
- Illinois Department of Human Rights
For more information:
Call or visit your Illinois Department of Human Services' Family Community Resource Center (FCRC).
If you have questions about any Illinois
Department of Human Services (IDHS)?program, call or visit your FCRC. We will answer your questions. If you do not know where your FCRC is or if you are unable to go there, you may call the automated helpline 24 hours a day at:
You may speak to a representative between:
8:00 a.m. - 5:30 p.m.
Monday - Friday (except state holidays)
For answers to your questions, you may also write:
Illinois Department of Human Services
Bureau of Customer and Provider Assistance
100 South Grand Avenue East
Springfield, Illinois 62762
Visit our web site at: www.dhs.state.il.us
Programs, activities and employment opportunities in the Illinois Department of Human Services are open and accessible to any individual or group without regard to age, sex, race, sexual orientation, disability, ethnic origin or religion. The department is an equal opportunity employer and practices affirmative action and reasonable accommodation programs.
DHS 5003 (N-06-09) 211 Project
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