Information Memo: Redeployment of the Web Application for Cash, Medical, and Food Stamps

Summary:

Beginning 01/23/09, applicants with an Illinois address may file a DHS Web Application from wherever they have access to the Internet.
The DHS Web application is available 24 hours a day, 7 days a week.
The applicant may submit the application with only a name and address.
An electronic signature method is used for food stamps.
Manual signature pages must be obtained for cash and medical applications prior to approval.
If the applicant fails to return the signature pages, deny the cash or medical benefit application using TAR E3.
After submitting their Web application, the system displays the address and phone number of the office where the application was sent.
Based on their online responses, the system displays a list of the verifications that are required to complete the application process. After reviewing the Web application in caseworker tools and any other information available to them, the worker may modify the list of required verifications when they issue the Form 267 or 1721.
The Web application is electronically submitted to the FCRC for processing.
The applicant can return to the Web application to monitor their application status.
The application is electronically stored in Caseworker Tools and the data is sent to AIS.
HSC and Managers view applications and pending verifications in Caseworker Tools (CWT).
FCRC staff issue Form 267/1721 from Caseworker Tools.
New TAR E6 is used to deny an application if an applicant is already receiving benefits. TAR E6 is not limited to only Web applications.