DHS Help Line for Complaints

The following numbers are available to individuals and applicants for initiating specific types of complaints.

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IDHS Sexual Harassment Hotline - Sexual Harassment must be reported immediately to the Bureau of Civil Affairs.

(Voice)

Illinois Department of Human Rights Sexual Harassment Helpline - Per Public Act 100-554. 

Monday - Friday 8:30 a.m. to 5:00 p.m.

1 (800) 641-3929

1 (888) 460-5110

DHS.CAP@illinois.gov 

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(TTY)

(Email)

Client Assistance Program (CAP) - CAP helps people with disabilities receive quality services by advocating for their interests and helping them identify resources, understand procedures, resolve problems, and protect their rights in the rehabilitation process, employment, and home services.

1 (800) 843-6154

1 (866) 324-5553

DHS.BCSS@illinois.gov 

(Voice)

(TTY)

(Email)

IDHS Help Line - The Bureau of Customer Support and Services (BCSS) provides critical case intervention when client benefits or services are interrupted. This line serves as an advocate to all IDHS customers and providers and an information resource for the community.

(Voice)

Report Fraud - To report fraud regarding Cash, SNAP, or Medical Assistance on the part of clients or retailers.

1 (800) 435-0774 

1 (877) 734-7429 

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(TTY) 

Appeal Process - If an applicant or client of IDHS disagrees with a decision made by IDHS, the individual has a right to a fair appeal hearing through the Office of the General Counsel's Division of Administrative Hearings.


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(Email)

Allegations of Abuse and Neglect - IDHS' Office of the Inspector General investigates allegations of abuse or neglect of individuals who receive mental health services or developmental disability services in programs that are operated, licensed, certified, or funded by IDHS.