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High-risk site visits are conducted to provide targeted assistance on specific issues or concerns.
The agenda for program visits will vary based on the reason for the visit. In general, Program Officers (and Commission members or other staff, as appropriate) will meet with members, site supervisors or other stakeholders to discuss the program. When
possible, members will be observed in service. The Commission acknowledges that issues such as confidentiality may prevent this. Program Officers will try to obtain as much information as possible about program activities and services in order to
identify best practices or areas for improvement.
For program-related visits being conducted because of high-risk factors, the agenda will be determined by the reason for the visit. For example, the agenda for a visit that is being held because of a change in program director will focus on
expectations of programs, AmeriCorps regulations and relationship building. The agenda for a visit that is being conducted because of concerns regarding prohibited activities will focus on meeting with members, site supervisors, and program staff to
assess whether prohibited activities were taking place and to ensure that prohibited activities do not occur in the future.
The site feedback letter will serve as written documentation of what occurred during the visit.
Programs designated as high-risk or who request a site visit to focus on specific issues will receive additional visits.
High-risk factors may include, but are not limited to:
- A change in program director or other key staff
- Legitimate member complaints to the Commission
- Poor past performance by the program (based on progress reports and/or previous site visits)
- Concerns regarding prohibited activities
- Compliance with reporting deadlines
These visits will be conducted on an on-going basis throughout the program year.
Risk-based Criteria Form
Illinois AmeriCorps State Programs
This tool will be used to identify which of the currently funded programs will require formal monitoring in the next program year. If a program needs improvement or are out of compliance in any of the first 9 criteria, they will receive both formal
monitoring visits for the next program year. If the program is compliant in all areas, the program will receive only the necessary visits.
||Pass or Fail
|1 Prior monitoring visits identify insufficient documentation and/or systems
|2 Program has newly hired staff member(s)
|3 Program demonstrates a need for additional support
|4 Program maintained less than 100% recruitment and/or 90% retention
|5 Program requests additional support
|6 Program has significantly changed the performance measures
|7 Program has significantly increased their grant
|8 Program fell significantly short in reaching their performance measures