Your Rights and Responsibilities

You as a customer have a right to...

Apply or reapply for rehabilitation services
Receive a timely decision on your eligibility for services based on a complete assessment of your disability
Receive an explanation in writing, should you be determined ineligible for services, telling you why you were denied services
Receive an explanation about services that you may receive
Partner with your counselor in making informed choices for you rehabilitation plan
Be assured of the complete confidentiality of your case records
Review your rehabilitation case record with a staff member present
Participate with your counselor in any decision to close your case
Appeal any decision with which you do not agree
Be informed of the Client Assistance Program (CAP)
Be provided with a form of communication appropriate to accommodate your disability

Fully participate in your rehabilitation plan
Set realistic goals and participate in writing your rehabilitation plan with your counselor
Follow through with your plan for rehabilitation
Communicate with your counselor and ask questions when you do not understand services
Keep all appointments and let your counselor know beforehand if you cannot make the appointment
Keep a copy of your plan or services and any amendments related to the plan
Notify your counselor of any change in your personal condition or work status
Be aware of financial eligibility requirements for some services
Keep original documents and send only copies to your counselor's office